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Healthcare Customer Service Rep Jobs in California

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Healthcare Customer Service Rep information

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How much do healthcare customer service rep jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for healthcare customer service rep in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a healthcare customer service rep?

Healthcare Customer Service Representatives are professionals who assist patients, healthcare providers, and insurance companies with questions and issues related to healthcare services. They handle inquiries about medical billing, insurance claims, appointments, and patient records, ensuring that customers receive accurate information and support. These representatives play a key role in maintaining patient satisfaction by resolving concerns efficiently and acting as a liaison between patients and healthcare organizations.

What are the key skills and qualifications needed to thrive as a healthcare customer service rep?

A Healthcare Customer Service Rep needs a solid understanding of healthcare terminology, insurance processes, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, electronic health records (EHR) systems, and phone systems is often required. Excellent communication, empathy, problem-solving, and active listening skills help reps effectively support patients and resolve issues. These skills and tools are vital for ensuring accurate information exchange, patient satisfaction, and efficient handling of sensitive healthcare concerns.

What are some common challenges faced by healthcare customer service reps, and how can they effectively address them?

Healthcare Customer Service Representatives often navigate complex questions from patients regarding insurance coverage, billing, and medical procedures. A common challenge is communicating technical information in an understandable way while maintaining empathy, especially when patients are stressed or upset. Building strong problem-solving skills, staying updated with changing healthcare policies, and collaborating closely with clinical and billing teams can help reps address these challenges effectively. Ongoing training and support from supervisors also play a key role in ensuring success in this role.

What is the difference between Healthcare Customer Service Rep vs Medical Receptionist?

AspectHealthcare Customer Service RepMedical Receptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentCall centers, hospitals, clinicsFront desk of medical offices, clinics
Employer & IndustryHealthcare providers, insurance companiesMedical practices, outpatient clinics
Primary FocusHandling patient inquiries, insurance, billingScheduling appointments, patient check-in

While both roles involve interacting with patients and healthcare staff, Healthcare Customer Service Reps primarily handle inquiries over the phone and assist with billing and insurance issues. Medical Receptionists focus on front-desk tasks like scheduling and greeting patients in person. Both roles require strong communication skills but differ in daily responsibilities and work settings.

How to become a healthcare customer service representative?

To become a healthcare customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with healthcare terminology; some employers may prefer prior experience or certification in healthcare customer service. On-the-job training is common, and proficiency with computer systems and customer management software is often required.

What are popular job titles related to Healthcare Customer Service Rep jobs in California?

For Healthcare Customer Service Rep jobs in California, the most frequently searched job titles are:

What job categories do people searching Healthcare Customer Service Rep jobs in California look for?

The top searched job categories for Healthcare Customer Service Rep jobs in California are:

Healthcare Customer Service Rep jobs near you
Infographic showing various Healthcare Customer Service Rep job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

BYRAM HEALTHCARE Customer Service Representative

Accendra Health

Anaheim, CA • On-site

$20 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

333 Anaheim

Full time

REQ_26_70301

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

The anticipated hourly range for this position is $20 - $25 p/hour

This position is remote but the training will be on-site, and the schedule would be M-F 8.30-5 PT

JOB SUMMARY

The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.

RESPONSIBILITIES

• Answer high-volume inbound customer calls via an automated phone system

• Make outbound calls to patients, referrals, and sales as needed

• Utilize resources to troubleshoot and resolve patient issues

• Use full product knowledge of at least two Byram therapies to service patients

• Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team

• Consistently meet and attain required Key Performance Indicators (KPIs)

• Perform other duties as required

We are looking for candidate to be in our Bothell office. This is an onsite position.

EDUCATION AND EXPERIENCE

  • High School Diploma or equivalent required

  • Customer service experience required

  • Bilingual in Spanish/English- preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent written and verbal communication skills

• Proficient with MS Office and the ability to navigate multiple platforms

• Ability to learn Byram products and therapies

• Strong customer service skills with the ability to resolve patient concerns

• Demonstrate soft skills to enhance patient experience

#AccendraHealth

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Our benefits program includes:

  • Medical, dental, and vision care coverage

  • Paid time off plan

  • 401(k) Plan

  • Flexible Spending Accounts

  • Basic life insurance

  • Short-and long-term disability coverage

  • Accident insurance

  • Teammate Assistance Program

  • Paid parental leave

  • Domestic partner benefits

  • Mental, physical, and financial well-being programs

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.

#AccendraHealth

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone.

If you’re interested in meaningful work with impact, explore our career opportunities ─ from remote-friendly to hybrid and in-person roles ─ and join us in our purpose of Bringing Care To Life™.

Apply