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Healthcare Customer Service Rep Jobs (NOW HIRING)

Borrego Health

Customer Service Representative

El Cajon, CA · On-site

$16.75 - $22.75/hr

Company Description Borrego Health provides high quality, efficient customer focused health care to ... The Customer Service Representative position requires excellent interpersonal and customer service ...

SUNMED MEDICAL SYSTEMS LLC

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DME Customer Service Representative, Remote

Marlton, NJ · Remote

$18 - $20/hr

This full-time remote role is ideal for someone who thrives in a patient-focused environment and has experience in healthcare customer service and Durable Medical Equipment. (DME) We are looking for ...

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How much do healthcare customer service rep jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for healthcare customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Healthcare Customer Service Reps?

Healthcare Customer Service Representatives are professionals who assist patients, healthcare providers, and insurance companies with questions and issues related to healthcare services. They handle inquiries about medical billing, insurance claims, appointments, and patient records, ensuring that customers receive accurate information and support. These representatives play a key role in maintaining patient satisfaction by resolving concerns efficiently and acting as a liaison between patients and healthcare organizations.

What are some common challenges faced by Healthcare Customer Service Representatives, and how can they effectively address them?

Healthcare Customer Service Representatives often navigate complex questions from patients regarding insurance coverage, billing, and medical procedures. A common challenge is communicating technical information in an understandable way while maintaining empathy, especially when patients are stressed or upset. Building strong problem-solving skills, staying updated with changing healthcare policies, and collaborating closely with clinical and billing teams can help reps address these challenges effectively. Ongoing training and support from supervisors also play a key role in ensuring success in this role.

What is the difference between Healthcare Customer Service Rep vs Medical Receptionist?

AspectHealthcare Customer Service RepMedical Receptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentCall centers, hospitals, clinicsFront desk of medical offices, clinics
Employer & IndustryHealthcare providers, insurance companiesMedical practices, outpatient clinics
Primary FocusHandling patient inquiries, insurance, billingScheduling appointments, patient check-in

While both roles involve interacting with patients and healthcare staff, Healthcare Customer Service Reps primarily handle inquiries over the phone and assist with billing and insurance issues. Medical Receptionists focus on front-desk tasks like scheduling and greeting patients in person. Both roles require strong communication skills but differ in daily responsibilities and work settings.

What are the key skills and qualifications needed to thrive as a Healthcare Customer Service Rep, and why are they important?

A Healthcare Customer Service Rep needs a solid understanding of healthcare terminology, insurance processes, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, electronic health records (EHR) systems, and phone systems is often required. Excellent communication, empathy, problem-solving, and active listening skills help reps effectively support patients and resolve issues. These skills and tools are vital for ensuring accurate information exchange, patient satisfaction, and efficient handling of sensitive healthcare concerns.
More about Healthcare Customer Service Rep jobs
What cities are hiring for Healthcare Customer Service Rep jobs? Cities with the most Healthcare Customer Service Rep job openings:
What states have the most Healthcare Customer Service Rep jobs? States with the most job openings for Healthcare Customer Service Rep jobs include:
What job categories do people searching Healthcare Customer Service Rep jobs look for? The top searched job categories for Healthcare Customer Service Rep jobs are:
Healthcare Customer Service Rep jobs near you
Infographic showing various Healthcare Customer Service Rep job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 89% Full Time, 8% Part Time, and 1% Temporary. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
BILINGUAL Healthcare Customer Service Specialist- (REMOTE)

BILINGUAL Healthcare Customer Service Specialist- (REMOTE)

GetixHealth

Orange Park, FL • On-site, Remote

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

GetixHealth rating

5.9

Company rating: 5.9 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

336th of 426 rated business services

Job description

Are you the type of person who loves solving problems, bringing smiles to people's faces, and making a positive impact every day?
If so, GetixHealth wants YOU! We're looking for Customer Service Representatives who take pride in their work, show initiative even when no one is watching, and understand that the quality of their work reflects who they are.
Successful candidates are thoughtful, detail-oriented, and communicative. They are proactive, professional, well-spoken, polite, and accountable-both to themselves and to others. If you enjoy helping people and thrive in a fast-paced environment, this role is for you.
Position Overview:
As a Bilingual Customer Service Representative at GetixHealth, you will be on the front lines of delivering exceptional service and support to patients and clients. Your primary responsibility is handling high-volume inbound and outbound calls related to billing, payments, medical claims, benefits, and coverage.
You'll use established procedures and tools to resolve inquiries efficiently and with empathy-ensuring compliance, accuracy, and customer satisfaction in every interaction. This is a high-impact, fast-paced role ideal for someone who thrives in a collaborative team environment.
Key Responsibilities:
  • Must be bilingual (Spanish)
  • Position is Remote (must pass internet speed test) * yes- we provide the equipment
  • Handle 60+ inbound and outbound calls per day related to billing, payments, medical claims, and coverage questions.
  • Respond to telephone inquiries using standard procedures and scripts.
  • Gather required information, research account details, and resolve customer concerns accurately and promptly.
  • Clearly explain billing information, insurance benefits, and available services to patients.
  • Assess patient needs and provide appropriate solutions or escalate issues when necessary.
  • Schedule work to ensure optimal call coverage and maintain daily productivity.
  • Collaborate with leadership and peers using screen-sharing tools to support real-time problem-solving and performance goals.
  • Support department initiatives and contribute to continuous improvement efforts.
  • Maintain strict adherence to HIPAA regulations and confidentiality policies.
  • Assist with department goals and recommend improvements to enhance efficiency.
  • Perform other duties as assigned to support the team and organizational success.

Education & Experience:
  • Must be bilingual (Spanish)
  • High School Diploma or GED required; additional education is a plus.
  • 1-2 years of customer service experience required.
  • Healthcare, insurance, or medical collections experience preferred.
  • Familiarity with Medicaid, Medicare, Workers' Compensation, and liability claims preferred.
  • Basic understanding of medical terminology and the healthcare revenue cycle.
  • Proven experience working with multiple systems and databases in a fast-paced environment.

Skills & Qualities:
  • Strong verbal, written, and interpersonal communication skills.
  • Excellent problem-solving abilities with a calm, empathetic approach.
  • High attention to detail and accuracy.
  • Ability to work independently and collaboratively to meet and exceed performance goals.
  • Comfort using Microsoft Office Suite and adapting to new technologies.
  • Bilingual abilities are a plus.
  • Strong attendance and reliability.

Schedule & Compensation:
  • Schedule: Monday-Friday
    Hours: 9:00 AM - 6:30 PM CST (Hours adjusted for Pacific and Mountain Time Zones) Applicants in Pacific or Mountain Time Zones Preferred
  • Pay Rate: $18.00/hour + Quarterly bonus eligible

Benefits & Incentives:
    • Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.
    • Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.
    • 401(k) Retirement Savings Plan: Eligible to participate in the company's 401(k) plan at the beginning of the first calendar quarter following three (3) months of continuous service.
    • Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment.
    • Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed.

Note: This job description outlines the primary duties and qualifications of the role and is not intended to be an exhaustive list of responsibilities.
GetixHealth is an Equal Opportunity and E-Verify Employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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