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Healthcare Customer Service Rep Jobs (NOW HIRING)

Elevate Calls

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative Customer Service Representative - Healthcare Accounts (AthenaOne EMR) Company: Elevate Calls Inc. Location: Permanent Work From Home Job Type: Full-time Elevate Calls ...

Borrego Health

Customer Service Representative

La Mesa, CA · On-site

$16.50 - $22.25/hr

Company Description Borrego Health provides high quality, efficient customer focused health care to ... The Customer Service Representative position requires excellent interpersonal and customer service ...

Premera Blue Cross

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative II Premera is committed to making healthcare work better, and it all starts with the Customer Service Representative. To help us continue to provide the best support ...

Accede Solutions Inc.

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Specialist I We are seeking a Customer Service Specialist I to join our Unified ... Staying informed about IPA services, healthcare policies, and procedures. * Escalation: Identifying ...

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Healthcare Customer Service Rep information

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How much do healthcare customer service rep jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for healthcare customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Healthcare Customer Service Reps?

Healthcare Customer Service Representatives are professionals who assist patients, healthcare providers, and insurance companies with questions and issues related to healthcare services. They handle inquiries about medical billing, insurance claims, appointments, and patient records, ensuring that customers receive accurate information and support. These representatives play a key role in maintaining patient satisfaction by resolving concerns efficiently and acting as a liaison between patients and healthcare organizations.

What are some common challenges faced by Healthcare Customer Service Representatives, and how can they effectively address them?

Healthcare Customer Service Representatives often navigate complex questions from patients regarding insurance coverage, billing, and medical procedures. A common challenge is communicating technical information in an understandable way while maintaining empathy, especially when patients are stressed or upset. Building strong problem-solving skills, staying updated with changing healthcare policies, and collaborating closely with clinical and billing teams can help reps address these challenges effectively. Ongoing training and support from supervisors also play a key role in ensuring success in this role.

What is the difference between Healthcare Customer Service Rep vs Medical Receptionist?

AspectHealthcare Customer Service RepMedical Receptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentCall centers, hospitals, clinicsFront desk of medical offices, clinics
Employer & IndustryHealthcare providers, insurance companiesMedical practices, outpatient clinics
Primary FocusHandling patient inquiries, insurance, billingScheduling appointments, patient check-in

While both roles involve interacting with patients and healthcare staff, Healthcare Customer Service Reps primarily handle inquiries over the phone and assist with billing and insurance issues. Medical Receptionists focus on front-desk tasks like scheduling and greeting patients in person. Both roles require strong communication skills but differ in daily responsibilities and work settings.

What are the key skills and qualifications needed to thrive as a Healthcare Customer Service Rep, and why are they important?

A Healthcare Customer Service Rep needs a solid understanding of healthcare terminology, insurance processes, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, electronic health records (EHR) systems, and phone systems is often required. Excellent communication, empathy, problem-solving, and active listening skills help reps effectively support patients and resolve issues. These skills and tools are vital for ensuring accurate information exchange, patient satisfaction, and efficient handling of sensitive healthcare concerns.
More about Healthcare Customer Service Rep jobs
What cities are hiring for Healthcare Customer Service Rep jobs? Cities with the most Healthcare Customer Service Rep job openings:
What states have the most Healthcare Customer Service Rep jobs? States with the most job openings for Healthcare Customer Service Rep jobs include:
What job categories do people searching Healthcare Customer Service Rep jobs look for? The top searched job categories for Healthcare Customer Service Rep jobs are:
Healthcare Customer Service Rep jobs near you
Infographic showing various Healthcare Customer Service Rep job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

ReGenesis Health Care

Spartanburg, SC • On-site

$17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Key responsibilities

  • Professionally greet all customers and announce the name of the healthcare facility in a clear and professional tone.

  • Answer incoming calls, make medical and dental appointments in the EHS system or transfer callers to appropriate extensions.

  • Register and update patient demographic information in the patient record daily.

Job description

Description
Call Center Customer Service Representative
Overview:
See yourself starting a new career journey? As a Call Center Customer Service Representative at ReGenesis Health Care, you play an essential role by providing excellent personalized customer service to each inbound or outbound customer call.
Excellent pay up to $17.00 an hour with excellent full-time benefits and quarterly incentive.
Duties and Responsibilities:
• Professionally greets all customers/clients announcing name of healthcare facility in a clear and professional tone.
• Demonstrate the ability to establish and maintain effective, productive relations with co-workers, supervisors, patients and public.
• Answer incoming calls, makes both medical and dental appointments in the EHS system or transfers the caller to appropriate extensions.
• Register and/or update patient's demographic information into the patients record daily.
• Always maintain patient confidentiality. Maintain call center confidentiality and code of compliance,
• Strive to retrieve messages from both Central Scheduling voice mail and person voice mail hourly and return calls to patient in a timely manner.
• Accurately and completely take messages and ensures appropriate person immediately addresses emergency calls.
• Inform patient of sliding fee program and the proper documentation they will need to bring at the time of visit.
• Run phone tree program (appointment reminder system) on a nightly basis 2 days in advance.
• Maintain a neat/well organized work area.
• Working knowledge of personal computers and ability to navigate through practice management/electronic health software applications.
Benefits and Perks:
• Medical, dental, vision, and life insurance (Eligible first of month following hire date)
• 18 paid days off.
• 9 1/2 paid company holidays and your birthday.
• 401K with Company Match.
• Agency wide "Quarterly Incentive" (Eligible after 90 days)
Requirements
• Completion of high school or equivalent.
• 1 or more years of customer service experience.
• Excellent written and oral communication skills in English.
• Experience working in a healthcare setting is preferred.
• Familiarity with telephone techniques and skills
• Ability to utilize PC keyboard efficiently and accurately. Proficient data entry skills.

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