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Medical Customer Service Representative Jobs in Virginia

One GI

Medical Customer Service Representative

Chesapeake, VA · On-site

$15.25 - $19.25/hr

In this role as a Medical Customer Service Representative you work Full Time, Monday through Friday at our office in Chesapeake, VA. This position provides a great work - life balance as you will not ...

One GI, LLC

Medical Assistant - Triage

Chesapeake, VA · On-site

$17 - $22/hr

In this role as a Medical Customer Service Representative you work Full Time, Monday through Friday at our office in Chesapeake, VA. This position provides a great work - life balance as you will not ...

One GI

Medical Assistant - Triage

Chesapeake, VA · On-site

$17 - $22/hr

In this role as a Medical Customer Service Representative you work Full Time, Monday through Friday at our office in Chesapeake, VA. This position provides a great work - life balance as you will not ...

Lindsey Brothers Incorporated

Be Seen First

Customer Service Representative CSR

Virginia Beach, VA · On-site

$16 - $20/hr

Job Summary The basic function of the Customer Service Representative (CSR) is to convert incoming calls into booked service calls. Handles service calls from customers projecting a professional ...

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Medical Customer Service Representative information

See Virginia salary details

$12

$18

$24

How much do medical customer service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for medical customer service representative in Virginia is $18.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $20.00 per hour, depending on experience, location, and employer.

What does a medical customer service representative do?

A medical customer service representative performs informational and service-related duties on behalf of a medical provider or health care company, typically at a call center or office. In this career, your responsibilities are to answer phones, resolve patient insurance claims or questions related to medical care and benefits information, and direct patients to the proper resources for further assistance with their issues. You may also make calls to clients to assess their service experience or inform them about changes in their services.

What does a medical customer service representative do?

A Medical Customer Service Representative is responsible for assisting patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, insurance claims, and appointments. They communicate via phone, email, or in person to provide accurate information, resolve issues, and ensure a positive experience for patients. Their duties often include verifying insurance information, addressing billing questions, processing payments, and updating patient records while maintaining confidentiality and compliance with healthcare regulations.

What are the key skills and qualifications needed to thrive as a medical customer service representative, and why are they important?

To thrive as a Medical Customer Service Representative, you need a solid understanding of medical terminology, insurance processes, and customer service principles, often supported by a high school diploma or equivalent. Familiarity with healthcare management software, electronic health records (EHR) systems, and basic office tools is typically required. Excellent verbal communication, problem-solving abilities, and empathy help you effectively resolve patient inquiries and navigate sensitive situations. These skills are vital for ensuring accurate information, positive patient experiences, and efficient coordination within healthcare environments.

What are some common challenges faced by medical customer service representatives, and how can they be addressed?

Medical Customer Service Representatives often encounter challenges such as managing high call volumes, handling sensitive patient information, and addressing complex insurance or billing inquiries. To navigate these challenges, it's important to stay organized, practice active listening, and remain empathetic to patients’ concerns. Many employers provide comprehensive training and ongoing support, and teamwork is essential—reps frequently collaborate with medical staff, billing departments, and insurance providers to resolve issues efficiently. Developing strong communication and problem-solving skills will help you succeed and grow in this role.
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Medical Customer Service Representative jobs near you
Infographic showing various Medical Customer Service Representative job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,773 per year, or $18.2 per hour.

Medical Customer Service Representative

One GI

Chesapeake, VA • On-site

$15.25 - $19.25/hr

Other

Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Ready to grow your skills and love where you work?
Looking for a place where you can build your career and be part of a team that actually feels like a team!
Do you want to work for a company that values respect, integrity, accountability, and leadership? Are you interested in being a part of one of the nation's leading providers of Gastroenterology care? If so, join us at Gastroenterology Associates of Tidewater and become part of the One GI®, family!
Gastroenterology Associates of Tidewater is seeking a Medical Customer Service Representative to join our team to help drive patient success in our community.
We are searching for a passionate Medical Assistant to take on the role of a Medical Customer Service Representative to assist with triaging. In this role as a Medical Customer Service Representative you work Full Time, Monday through Friday at our office in Chesapeake, VA. This position provides a great work - life balance as you will not have to work any nights or weekends. You may be required to drive to our Virginia Beach office, as needed.
Who we are!
Gastroenterology Associates of Tidewater is a team of gastroenterologists and allied health professionals with a proven track record of providing excellent care that families can count on. We specialize in treating the full range of digestive diseases and endeavor to provide exceptional care, for every patient, every time.
We are powered by One GI®, a true collaboration of the very best clinical and business minds - which enables us to focus on what's truly important - our patients. And you contribution will be integral!
Our commitment to diversity & inclusion:
**At One GI®, we value and actively promote diversity in the workforce at all levels. We strive to celebrate culture and other differences and consider them strengths of our organization.
Awesome Perks, Just for You!
  • Excellent paid time off for a healthy work/life balance.
  • We've got your future in mind! With our generous 401(k) plan, we'll help you grow your nest egg with an employer match that makes saving for retirement even sweeter.
  • Looking to further your education? We want to help! We offer education reimbursement opportunities, with generous annual support based on your employment status.
  • Internal growth opportunities. We want to aide in your training and development.
  • Competitive health and supplemental benefits; with FSA and HSA options.
  • Love where you work? Spread the word! Refer a friend who'd be a great fit for One GI® and earn a special bonus when they join the team!
What you will do:
  • Answer and routes call, according to practice standards in an efficient manner (I.e., warm telephone transfer or via the EMR).
  • Update basic demographic information when informed of any changes.
  • Obtain, verify, and update health history of patients.
  • Obtain, verify, and update medication list.
  • Manage patient prescriptions as directed by provider.
  • Arrange outgoing referrals as directed by provider.
  • Answer basic patient questions relating to GI conditions, procedures, and medications.
  • Give test results and/or relaying information at the direction of the provider.
  • Review procedure reports to ensure outlined planned is followed.
  • Assist with scheduling office visits, procedures, laboratory tests, x-rays, outpatient testing, hospital admissions and appointments as necessary.
  • Provide patients with the appropriate educational forms, literature, and instruction as directed by the provider.
  • Document patient interaction, patient education, or other communications between staff and the patient which may be pertinent to their treatment.
  • Exercise critical thinking skills when assisting patients with chronic disease states.
  • Ability to recognize when a situation is routine, urgent, or emergent.
What you bring:
  • High School Diploma or equivalent required.
  • Previous experience working as a medical assistant preferred.
  • Knowledge of medical terminology, anatomy, physiology, and pathophysiology required.

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