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Medical Customer Service Representative Jobs (NOW HIRING)

J & B Medical

CSR - Medical Documentation

Wixom, MI · On-site

$17/hr

The Customer Service Representative - Med Docs Team is responsible for following up with patients and/or their physician to ensure that all documents required for payment for medical supplies orders ...

Domino's

Customer Service Representative (CSR)

Northfield, VT · On-site

$18.75 - $25.25/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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Medical Customer Service Representative information

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How much do medical customer service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for medical customer service representative in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What does a medical customer service representative do?

A medical customer service representative performs informational and service-related duties on behalf of a medical provider or health care company, typically at a call center or office. In this career, your responsibilities are to answer phones, resolve patient insurance claims or questions related to medical care and benefits information, and direct patients to the proper resources for further assistance with their issues. You may also make calls to clients to assess their service experience or inform them about changes in their services.

What does a medical customer service representative do?

A Medical Customer Service Representative is responsible for assisting patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, insurance claims, and appointments. They communicate via phone, email, or in person to provide accurate information, resolve issues, and ensure a positive experience for patients. Their duties often include verifying insurance information, addressing billing questions, processing payments, and updating patient records while maintaining confidentiality and compliance with healthcare regulations.

What are the key skills and qualifications needed to thrive as a medical customer service representative, and why are they important?

To thrive as a Medical Customer Service Representative, you need a solid understanding of medical terminology, insurance processes, and customer service principles, often supported by a high school diploma or equivalent. Familiarity with healthcare management software, electronic health records (EHR) systems, and basic office tools is typically required. Excellent verbal communication, problem-solving abilities, and empathy help you effectively resolve patient inquiries and navigate sensitive situations. These skills are vital for ensuring accurate information, positive patient experiences, and efficient coordination within healthcare environments.

What are some common challenges faced by medical customer service representatives, and how can they be addressed?

Medical Customer Service Representatives often encounter challenges such as managing high call volumes, handling sensitive patient information, and addressing complex insurance or billing inquiries. To navigate these challenges, it's important to stay organized, practice active listening, and remain empathetic to patients’ concerns. Many employers provide comprehensive training and ongoing support, and teamwork is essential—reps frequently collaborate with medical staff, billing departments, and insurance providers to resolve issues efficiently. Developing strong communication and problem-solving skills will help you succeed and grow in this role.
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Medical Customer Service Representative jobs near you
Infographic showing various Medical Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,099 per year, or $18.3 per hour.

CSR - Medical Documentation

J & B Medical

Wixom, MI • On-site

$17/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

The Customer Service Representative - Med Docs Team is responsible for following up with patients and/or their physician to ensure that all documents required for payment for medical supplies orders have been obtained and are in order.
Essential Functions:
• Once Assessment team has identified specific product needs (typically diabetic, incontinence or urological supplies), Med Docs team member creates the prescription and sends to client's doctor for approval.
• Performs follow up as needed to ensure prescription is received.
• If request is off contract, refers request to the Prior Authorization team.
• Once received, verifies that issued prescription comply with all requirements of insurance provider.
• If all is in order, set up product to ship.
• Notes, comments or other relevant information into system.
• Complete all training as required.
• Inform Team Support if there are unusual client issues or matters requiring her attention or intervention.
• Make suggestions and assists with projects as able.
• Submit reports to leaders as requested.
Position Type:
This is a full-time position, with the expectation of maintaining a regular work schedule Monday - Friday. Occasional evening and weekend work may be required.
Requirements
Required Education and Experience:
• 2+ years of experience in a fast-paced customer service role requiring the ability to handle multiple tasks at various stages of completion.
• Previous experience demonstrated the ability to follow multi-step procedures and apply attention to detail.
• Previous experience requires the ability to effectively use computer system and maintain good records.
Other Duties:
All other duties as assigned by management.
Salary Description
$17/hour

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