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$12

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$24

How much do medical customer service representative jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for medical customer service representative in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Medical Customer Service Representative, and why are they important?

To thrive as a Medical Customer Service Representative, you need a solid understanding of medical terminology, insurance processes, and customer service principles, often supported by a high school diploma or equivalent. Familiarity with healthcare management software, electronic health records (EHR) systems, and basic office tools is typically required. Excellent verbal communication, problem-solving abilities, and empathy help you effectively resolve patient inquiries and navigate sensitive situations. These skills are vital for ensuring accurate information, positive patient experiences, and efficient coordination within healthcare environments.

What are some common challenges faced by Medical Customer Service Representatives, and how can they be addressed?

Medical Customer Service Representatives often encounter challenges such as managing high call volumes, handling sensitive patient information, and addressing complex insurance or billing inquiries. To navigate these challenges, it's important to stay organized, practice active listening, and remain empathetic to patients’ concerns. Many employers provide comprehensive training and ongoing support, and teamwork is essential—reps frequently collaborate with medical staff, billing departments, and insurance providers to resolve issues efficiently. Developing strong communication and problem-solving skills will help you succeed and grow in this role.

What Does a Medical Customer Service Representative Do?

A medical customer service representative performs informational and service-related duties on behalf of a medical provider or health care company, typically at a call center or office. In this career, your responsibilities are to answer phones, resolve patient insurance claims or questions related to medical care and benefits information, and direct patients to the proper resources for further assistance with their issues. You may also make calls to clients to assess their service experience or inform them about changes in their services.

What are the highest paying customer service roles?

Medical Customer Service Representatives typically earn competitive salaries, especially in specialized healthcare settings or with advanced certifications. Higher pay is often associated with roles that require medical knowledge, bilingual skills, or experience in healthcare administration, with some positions reaching six-figure incomes for senior or managerial roles.

What does a Medical Customer Service Representative do?

A Medical Customer Service Representative is responsible for assisting patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, insurance claims, and appointments. They communicate via phone, email, or in person to provide accurate information, resolve issues, and ensure a positive experience for patients. Their duties often include verifying insurance information, addressing billing questions, processing payments, and updating patient records while maintaining confidentiality and compliance with healthcare regulations.

What jobs pay 2000 a day?

Medical Customer Service Representatives typically do not earn $2,000 a day; their salaries are usually hourly or annual. High-paying roles in healthcare, such as specialized surgeons or anesthesiologists, can reach or exceed this level, but these require advanced training and certifications. Most jobs paying $2,000 daily are in executive, consulting, or specialized medical fields with significant experience and credentials.

How to become a medical customer service representative?

To become a medical customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, computer proficiency, and knowledge of medical terminology; some employers may prefer prior experience in healthcare or customer service. Certification is not usually required but can enhance job prospects.

What do healthcare customer service representatives do?

Healthcare customer service representatives assist patients and healthcare providers by answering questions, scheduling appointments, processing insurance claims, and providing information about medical services. They often use electronic health record systems and require good communication and problem-solving skills. Their role helps ensure smooth communication between patients and healthcare facilities.
More about Medical Customer Service Representative jobs
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What states have the most Medical Customer Service Representative jobs? States with the most job openings for Medical Customer Service Representative jobs include:
What are popular job titles related to Medical Customer Service Representative jobs? For Medical Customer Service Representative jobs, the most frequently searched job titles are:
Medical Customer Service Representative jobs near you

Customer Service Representative (CSR)

JF Plumbing & Heating

Owings Mills, MD

$20 - $25/hr

Full-time

Medical, PTO

Posted 18 days ago

Job description

Honest Abe Home Services

*Affiliate Company of JF Plumbing & Heating*

Honest Abe Home Services is seeking an exceptional Customer Service Representative!


Job Title: Customer Service Representative (CSR)

Type: Full-Time

Compensation: $20-$25/hour based on experience + benefits

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About Us

At Honest Abe Home Services, we take pride in delivering top-quality plumbing and HVAC services with honesty, professionalism, and a strong focus on customer satisfaction. We’re a fast-growing company looking for a reliable and organized individual to join our team as a CSR with light admin duties. If you thrive in a fast-paced environment, love helping people, and have great attention to detail, we want to meet you!

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Position Summary

This role includes customer service responsibilities including inbound and outbound calling, scheduling and dispatching. Some light administrative work may also be required. You’ll be the friendly voice our customers hear when they call and the organizational backbone supporting daily office operations. The ideal candidate is proactive, tech-savvy, and eager to be part of a collaborative team.

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Key Responsibilities

Customer Service (CSR Duties)

· Answer incoming calls and emails professionally and promptly

· Schedule appointments and dispatch service technicians

· Provide information about services and address customer inquiries

· Follow up with customers post-service to ensure satisfaction

· Maintain accurate customer records in our CRM system

Administrative Support

· Assist with day-to-day office operations (filing, organizing, ordering supplies)

· Manage incoming and outgoing mail and packages

· Assist with support of billing, invoicing, and data entry tasks as needed.

· Help maintain documentation for technicians and compliance records

· Assist with HR or marketing tasks as needed (depending on skillset)

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Requirements

· Previous experience in customer service or administrative support (1+ year preferred)

· Experience in the home services industry (HVAC, plumbing, electrical, etc.) is a plus

· Strong verbal and written communication skills

· Comfortable using scheduling software, email, and CRM platforms

· Detail-oriented and highly organized

· Ability to multitask in a dynamic office environment

· Positive attitude and team-oriented mindset

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Benefits

· Competitive hourly wage or salary (based on experience)

· Paid holidays and vacation

· Health insurance options

· Opportunities for professional growth and advancement

· Supportive and friendly team environment

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Join Our Team!

We believe in building a team that grows with us. If you’re dependable, organized, and enjoy helping people, we’d love to hear from you!