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Medical Customer Service Representative Jobs in Texas

Biolife LLC

Medical Customer Service

Georgetown, TX · On-site

$17/hr

Here, a commitment to customer service and quality is expected. You will report to the Plasma ... S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) ...

ZB Rx Medical

Customer Service Representative

Carrollton, TX · On-site

$15.50 - $21/hr

Customer Service Representative Are you a natural problem-solver who loves keeping things running ... medical device space. In this role, you'll help drive workflow efficiency across our customer ...

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Medical Customer Service Representative information

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How much do medical customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for medical customer service representative in Texas is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.80 per hour, depending on experience, location, and employer.

What does a medical customer service representative do?

A medical customer service representative performs informational and service-related duties on behalf of a medical provider or health care company, typically at a call center or office. In this career, your responsibilities are to answer phones, resolve patient insurance claims or questions related to medical care and benefits information, and direct patients to the proper resources for further assistance with their issues. You may also make calls to clients to assess their service experience or inform them about changes in their services.

What does a medical customer service representative do?

A Medical Customer Service Representative is responsible for assisting patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, insurance claims, and appointments. They communicate via phone, email, or in person to provide accurate information, resolve issues, and ensure a positive experience for patients. Their duties often include verifying insurance information, addressing billing questions, processing payments, and updating patient records while maintaining confidentiality and compliance with healthcare regulations.

What are the key skills and qualifications needed to thrive as a medical customer service representative, and why are they important?

To thrive as a Medical Customer Service Representative, you need a solid understanding of medical terminology, insurance processes, and customer service principles, often supported by a high school diploma or equivalent. Familiarity with healthcare management software, electronic health records (EHR) systems, and basic office tools is typically required. Excellent verbal communication, problem-solving abilities, and empathy help you effectively resolve patient inquiries and navigate sensitive situations. These skills are vital for ensuring accurate information, positive patient experiences, and efficient coordination within healthcare environments.

What are some common challenges faced by medical customer service representatives, and how can they be addressed?

Medical Customer Service Representatives often encounter challenges such as managing high call volumes, handling sensitive patient information, and addressing complex insurance or billing inquiries. To navigate these challenges, it's important to stay organized, practice active listening, and remain empathetic to patients’ concerns. Many employers provide comprehensive training and ongoing support, and teamwork is essential—reps frequently collaborate with medical staff, billing departments, and insurance providers to resolve issues efficiently. Developing strong communication and problem-solving skills will help you succeed and grow in this role.
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Medical Customer Service Representative jobs near you
Infographic showing various Medical Customer Service Representative job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,496 per year, or $17.1 per hour.

Medical Customer Service Representative

Texas Home Medical, Inc.

San Antonio, TX • On-site

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

** This is a full-time, in office position **

Texas Home Medical is looking for a customer service representative to join our San Antonio office. The ideal candidate has strong communication skills, is familiar with insurance verification, and is passionate about helping others.

Responsibilities

  • Communicate with referral sources both verbally and electronically to collect needed paperwork.
  • Verifies Medicare and private insurance coverage information and maintains expertise of insurance requirements.
  • Verify Communicate insurance benefits and DME cost to customers to complete sale.
  • Keep records of all customer & referral interactions, process customer accounts, and file documents electronically.
  • Manage incoming calls.
  • Processes paperwork - confirms tickets, inputs new patient set-ups, and completes daily assigned work in an accurate and timely manner.
  • Sell patients on the benefits of CPAP and BILEVEL.
  • Communicates and works with operations and sales staff to reduce internal work-flow issues and errors that impact processing time-lines and patient care. Is proficient at managing varying expectations per each referral source and sales reps to obtain needed paperwork.
  • Communicate order updates to patients, doctor’s offices, and sales reps.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints and provide appropriate solutions within the expected time limits; follow-up to ensure resolution.
  • Go the extra mile to engage customers.


Employment is contingent on

  • Background investigation (company-wide)
  • Drug screen
  • Valid driver’s license in state of residence with a clean driving record (when applicable for the position)


Education and/or Experience

  • High school diploma


Skills, Knowledge and Abilities

  • Insurance verification
  • ICD-10
  • HIPAA
  • Ability to maintain confidentiality and practice discretion and caution when handling sensitive information (HIPPA)
  • Ability to multi-task along with attention to detail
  • Ability to work independently and as part of a team
  • Communicates effectively with employees, patients and referral sources both verbally and in writing to ensure questions and concerns are processed in a timely manner
  • Ability to overcome patient/customer objections to CPAP/BILEVEL
  • Flexible approach
  • Knowledge of appropriate telephone etiquette
  • Knowledge of insurance policies and requirements preferred
  • Knowledge of medical billing practices and billing reimbursement preferred
  • Strong organizational and prioritization skills
  • Strong self-motivation and time-management skills
  • Strong sense of urgency and responsiveness to customers
  • Strong verbal and written communication skills


Physical Demands

  • Requires sitting, walking, standing, talking or listening
  • Requires close vision to small print on computer and or paperwork


Machines, Equipment and Technical Abilities

  • eFax transmission and communication
  • Email transmission and communication
  • Internet navigation and research
  • Microsoft applications including but not limited to Word, Excel, etc.
  • Office equipment; fax machine, copier, printer, phone and computer


Work Environment & Hours

  • Office environment
  • Monday - Friday; 8:30am -5:30pm


Benefits:

  • PTO after 3 months - approximately 12 days per year
  • Medical, Dental, Vision
  • 401K
  • Life

Company Description

Texas Home Medical, Inc. is an independently owned and operated company dedicated to providing the best home medical and respiratory services available. We are committed to providing equipment that meets the standards of our industry, while providing patient services based on our respect of our individual patient's rights.