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Medical Customer Service Representative Jobs in California

Currance Inc

Medical Customer Service Rep

Irvine, CA · On-site

$15 - $20/hr

Job Overview The customer service representative serves as the frontline liaison between healthcare ... medical services and policies. * Process patient billing inquiries, explain charges, insurance ...

AmeriVet

Lead Customer Service Representative

Berkeley, CA · On-site

$26 - $36/hr

The Lead CSR will collaborate closely with the medical and management teams to ensure smooth day-to-day workflow and optimal client satisfaction. Key Responsibilities Team Leadership and Front Desk ...

Advanced Medical

Customer Service Representative

Irvine, CA · On-site

$17.25 - $23.25/hr

About the Customer Service Representative Position As a Customer Service Representative for our team, you'll be the first person our customers come into contact with. On a typical day, you'll answer ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

... medical, dental, life insurance, paid vacation, paid time off (PTO), and on-the-job training. Work for a company that's trusted in the Pacifica community. We invest in your professional development.

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA

$18 - $25/hr

... medical, dental, life insurance, paid vacation, paid time off (PTO), and on-the-job training . Work for a company that's trusted in the Pacifica community. We invest in your professional development.

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

... medical, dental, life insurance, paid vacation, paid time off (PTO), and on-the-job training . Work for a company that's trusted in the Pacifica community. We invest in your professional development.

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

... medical, dental, life insurance, paid vacation, paid time off (PTO), and on-the-job training. Work for a company that's trusted in the Pacifica community. We invest in your professional development.

Fix Auto

Customer Service Representative (CSR)

Oceanside, CA · On-site

$17 - $23/hr

Job Overview A CSR or Customer Service Rep is responsible for communicating with the customer, assisting the Repair Planners with the Repair Order File Management and all administrative fields. A ...

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All JobsMedical Customer Service Representative JobsMedical Customer Service Representative Jobs in California

Medical Customer Service Representative information

See California salary details

$12

$18

$23

How much do medical customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for medical customer service representative in California is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $19.90 per hour, depending on experience, location, and employer.

What does a medical customer service representative do?

A medical customer service representative performs informational and service-related duties on behalf of a medical provider or health care company, typically at a call center or office. In this career, your responsibilities are to answer phones, resolve patient insurance claims or questions related to medical care and benefits information, and direct patients to the proper resources for further assistance with their issues. You may also make calls to clients to assess their service experience or inform them about changes in their services.

What does a medical customer service representative do?

A Medical Customer Service Representative is responsible for assisting patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, insurance claims, and appointments. They communicate via phone, email, or in person to provide accurate information, resolve issues, and ensure a positive experience for patients. Their duties often include verifying insurance information, addressing billing questions, processing payments, and updating patient records while maintaining confidentiality and compliance with healthcare regulations.

What are the key skills and qualifications needed to thrive as a medical customer service representative, and why are they important?

To thrive as a Medical Customer Service Representative, you need a solid understanding of medical terminology, insurance processes, and customer service principles, often supported by a high school diploma or equivalent. Familiarity with healthcare management software, electronic health records (EHR) systems, and basic office tools is typically required. Excellent verbal communication, problem-solving abilities, and empathy help you effectively resolve patient inquiries and navigate sensitive situations. These skills are vital for ensuring accurate information, positive patient experiences, and efficient coordination within healthcare environments.

What are some common challenges faced by medical customer service representatives, and how can they be addressed?

Medical Customer Service Representatives often encounter challenges such as managing high call volumes, handling sensitive patient information, and addressing complex insurance or billing inquiries. To navigate these challenges, it's important to stay organized, practice active listening, and remain empathetic to patients’ concerns. Many employers provide comprehensive training and ongoing support, and teamwork is essential—reps frequently collaborate with medical staff, billing departments, and insurance providers to resolve issues efficiently. Developing strong communication and problem-solving skills will help you succeed and grow in this role.
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What cities in California are hiring for Medical Customer Service Representative jobs?

Cities in California with the most Medical Customer Service Representative job openings:

What are popular job titles related to Medical Customer Service Representative jobs in CA?

For Medical Customer Service Representative jobs in CA, the most frequently searched job titles are:

Medical Customer Service Representative jobs near you
Infographic showing various Medical Customer Service Representative job openings in California as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $37,601 per year, or $18.1 per hour.

Medical Customer Service Rep

Currance Inc

Irvine, CA • On-site

$15 - $20/hr

Full-time

Posted 5 days ago

Job description

Description:We are hiring in the following states:
AR, AZ, CA, CO, FL, GA, IA, IL, LA, MO, MT, NC, NE, NJ, NV, OK, PA, SD, TN, TX, VA, WA, and WI
This is a remote position.

Job Overview

The customer service representative serves as the frontline liaison between healthcare providers and patients. This role provides patients with information pertaining to their health insurance coverage, assists with billing inquiries, and provides financial assistance options as necessary.


Role Specifics:

Will work in CST 8:00am to 4:30pm.

Experience in Meditech Expanse and Allscripts preferred.


Job Duties & Responsibilities

  • Answer incoming calls and emails from patients addressing billing inquiries, resolve patient complaints, and provide detailed information pertaining to medical services and policies.
  • Process patient billing inquiries, explain charges, insurance coverage, payment options, and facilitate resolution of billing discrepancies.
  • Update and maintain accurate patient records within the customer’s system ensuring confidentiality and compliance with HIPAA regulations.
  • Escalate patient complaints to leadership or the client as applicable.
  • Notify patients of outstanding patient responsibility balances.
  • Explain, with confidence, estimates of the services provided.
  • Validate patient coverage and benefits as needed using tools such as payer portals.
  • Participate and attend required team meetings, working sessions, and coaching meetings.
  • Escalate unresolved billing issues, reimbursement delays, and trends to leadership.
  • Achieve maximum reimbursement for services provided.
  • Other job duties as assigned.
Requirements:

Position Requirements & Qualifications

· High school diploma or equivalent.

· Prior experience as a customer service representative or equivalent, ideally within the healthcare industry.


Knowledge, Skills & Abilities

  • Knowledge of explanation of benefits (EOB), revenue collection, filling a claim, and patient medical records.
  • Knowledge of insurance reimbursement policies and procedures.
  • Knowledge of third-party operating procedures, regulations, and billing requirements as well as government reimbursement programs.
  • Strong organizational skills, multitasking, and adhering to deadlines.
  • Strong written and verbal communication skills.
  • Ability to proactively solve problems.
  • Knowledge of computer applications such as Microsoft Office, Teams, Zoom/Webex.

Disclosure Statement:
As part of the Currance application and hiring experience, all candidates are subject to a criminal background check, employment verification check and a government exclusion check. The government exclusion check is a mandatory screening process that verifies whether an individual is listed on federal or state exclusion or watchlists, including but not limited to, the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE) and the System for Award Management (SAM.gov).
These screenings are conducted to ensure compliance with applicable federal and state laws and regulations, to protect the integrity of federally funded programs, the clients we support, and to prevent participation by individuals who are excluded due to fraud, abuse, or other misconduct. By submitting an application, candidates acknowledge and consent to these checks as a condition of employment or engagement.