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Medical Customer Service Representative Jobs (NOW HIRING)

Salo, Inc Career Site

Medical Scheduler / CSR

Bloomington, IN · On-site

$14.50 - $18.25/hr

Description Medical Scheduler/CSR - In-Office - Full-time- Home Health Entry Level Schedulers and Customer Service Representatives (CSR) are the first point of contact for our caregivers and clients.

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA

$18 - $25/hr

... medical, dental, life insurance, paid vacation, paid time off (PTO), and on-the-job training . Work for a company that's trusted in the Pacifica community. We invest in your professional development.

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR)Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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How much do medical customer service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for medical customer service representative in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What does a medical customer service representative do?

A medical customer service representative performs informational and service-related duties on behalf of a medical provider or health care company, typically at a call center or office. In this career, your responsibilities are to answer phones, resolve patient insurance claims or questions related to medical care and benefits information, and direct patients to the proper resources for further assistance with their issues. You may also make calls to clients to assess their service experience or inform them about changes in their services.

What does a medical customer service representative do?

A Medical Customer Service Representative is responsible for assisting patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, insurance claims, and appointments. They communicate via phone, email, or in person to provide accurate information, resolve issues, and ensure a positive experience for patients. Their duties often include verifying insurance information, addressing billing questions, processing payments, and updating patient records while maintaining confidentiality and compliance with healthcare regulations.

What are the key skills and qualifications needed to thrive as a medical customer service representative, and why are they important?

To thrive as a Medical Customer Service Representative, you need a solid understanding of medical terminology, insurance processes, and customer service principles, often supported by a high school diploma or equivalent. Familiarity with healthcare management software, electronic health records (EHR) systems, and basic office tools is typically required. Excellent verbal communication, problem-solving abilities, and empathy help you effectively resolve patient inquiries and navigate sensitive situations. These skills are vital for ensuring accurate information, positive patient experiences, and efficient coordination within healthcare environments.

What are some common challenges faced by medical customer service representatives, and how can they be addressed?

Medical Customer Service Representatives often encounter challenges such as managing high call volumes, handling sensitive patient information, and addressing complex insurance or billing inquiries. To navigate these challenges, it's important to stay organized, practice active listening, and remain empathetic to patients’ concerns. Many employers provide comprehensive training and ongoing support, and teamwork is essential—reps frequently collaborate with medical staff, billing departments, and insurance providers to resolve issues efficiently. Developing strong communication and problem-solving skills will help you succeed and grow in this role.
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Medical Customer Service Representative jobs near you
Infographic showing various Medical Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,099 per year, or $18.3 per hour.

Medical Customer Service Contractor

Oklahoma City, OK • On-site

Addison Group
See more jobs at Addison Groupexternal

$19 - $20/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 18 days ago

Job description

Job Title: Medical Customer Service Contractor

Location: Oklahoma City, OK

Industry: Health Insurance

Pay: $19.00 - $20.00/hour (DOE)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with our client to hire a Medical Customer Service Contractor. This position supports healthcare operations by assisting members, providers, and internal departments with referral processing, case documentation, and status updates. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced healthcare environment.

Job Description:

The Medical Customer Service Contractor serves as a key point of contact for healthcare providers and members while supporting administrative processes related to referrals, authorizations, and medical services. This role requires strong communication skills, accuracy in data entry, and the ability to manage multiple priorities throughout the day.

Key Responsibilities:

  • Process and document referral and authorization requests within internal systems while ensuring information is routed appropriately.
  • Review and enter medical documentation, physician notes, and supporting records with a high level of accuracy.
  • Communicate with healthcare providers to obtain missing information and provide updates regarding requests and determinations.
  • Assist members by answering questions regarding referral status, authorization outcomes, and available care options.
  • Conduct outreach to providers and members regarding expedited or time-sensitive healthcare requests.
  • Maintain accurate records of communications, documentation, and case activity.
  • Support departmental operations through administrative tasks, record maintenance, and correspondence management.
  • Prepare and distribute required member and provider communications.
  • Handle incoming and outgoing mail and ensure timely processing of documentation.
  • Collaborate with internal teams to ensure efficient resolution of requests and inquiries.
  • Provide exceptional customer service while maintaining confidentiality and compliance with healthcare regulations.
  • Perform additional duties and special projects as assigned.

Qualifications:

  • High school diploma or equivalent required.
  • Previous experience in customer service, healthcare administration, medical office support, insurance, or call center environments preferred.
  • Strong data entry and computer skills with attention to detail.
  • Ability to communicate professionally with members, providers, and internal stakeholders.
  • Excellent organizational and multitasking abilities.
  • Proficiency with Microsoft Office and other business software applications.
  • Ability to handle sensitive and confidential information appropriately.
  • Experience working with medical terminology, referrals, authorizations, or healthcare documentation is a plus.

Additional Details:

  • Full-time opportunity with a growing healthcare organization.
  • Fast-paced environment with opportunities to learn healthcare operations and member services.
  • Team-oriented culture focused on delivering exceptional service and support.
  • Opportunity to work closely with both healthcare providers and health plan members.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.