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Medical Customer Service Representative Jobs (NOW HIRING)

Domino's

Customer Service Representative (CSR)

Lee, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee MA 01238 The Customer Service Representative will WOW the customer by making sure they have a ...

Domino's

Customer Service Representative (CSR)

Northfield, VT · On-site

$18.75 - $25.25/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

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Medical Customer Service Representative information

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How much do medical customer service representative jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for medical customer service representative in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Medical Customer Service Representative, and why are they important?

To thrive as a Medical Customer Service Representative, you need a solid understanding of medical terminology, insurance processes, and customer service principles, often supported by a high school diploma or equivalent. Familiarity with healthcare management software, electronic health records (EHR) systems, and basic office tools is typically required. Excellent verbal communication, problem-solving abilities, and empathy help you effectively resolve patient inquiries and navigate sensitive situations. These skills are vital for ensuring accurate information, positive patient experiences, and efficient coordination within healthcare environments.

What are some common challenges faced by Medical Customer Service Representatives, and how can they be addressed?

Medical Customer Service Representatives often encounter challenges such as managing high call volumes, handling sensitive patient information, and addressing complex insurance or billing inquiries. To navigate these challenges, it's important to stay organized, practice active listening, and remain empathetic to patients’ concerns. Many employers provide comprehensive training and ongoing support, and teamwork is essential—reps frequently collaborate with medical staff, billing departments, and insurance providers to resolve issues efficiently. Developing strong communication and problem-solving skills will help you succeed and grow in this role.

What Does a Medical Customer Service Representative Do?

A medical customer service representative performs informational and service-related duties on behalf of a medical provider or health care company, typically at a call center or office. In this career, your responsibilities are to answer phones, resolve patient insurance claims or questions related to medical care and benefits information, and direct patients to the proper resources for further assistance with their issues. You may also make calls to clients to assess their service experience or inform them about changes in their services.

What are the highest paying customer service roles?

Medical Customer Service Representatives typically earn competitive salaries, especially in specialized healthcare settings or with advanced certifications. Higher pay is often associated with roles that require medical knowledge, bilingual skills, or experience in healthcare administration, with some positions reaching six-figure incomes for senior or managerial roles.

What does a Medical Customer Service Representative do?

A Medical Customer Service Representative is responsible for assisting patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, insurance claims, and appointments. They communicate via phone, email, or in person to provide accurate information, resolve issues, and ensure a positive experience for patients. Their duties often include verifying insurance information, addressing billing questions, processing payments, and updating patient records while maintaining confidentiality and compliance with healthcare regulations.

What jobs pay 2000 a day?

Medical Customer Service Representatives typically do not earn $2,000 a day; their salaries are usually hourly or annual. High-paying roles in healthcare, such as specialized surgeons or anesthesiologists, can reach or exceed this level, but these require advanced training and certifications. Most jobs paying $2,000 daily are in executive, consulting, or specialized medical fields with significant experience and credentials.

How to become a medical customer service representative?

To become a medical customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, computer proficiency, and knowledge of medical terminology; some employers may prefer prior experience in healthcare or customer service. Certification is not usually required but can enhance job prospects.

What do healthcare customer service representatives do?

Healthcare customer service representatives assist patients and healthcare providers by answering questions, scheduling appointments, processing insurance claims, and providing information about medical services. They often use electronic health record systems and require good communication and problem-solving skills. Their role helps ensure smooth communication between patients and healthcare facilities.
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What are popular job titles related to Medical Customer Service Representative jobs? For Medical Customer Service Representative jobs, the most frequently searched job titles are:
Medical Customer Service Representative jobs near you

Customer Service Representative

Advanced Medical Supply

Irvine, CA • On-site

$17.25 - $23.25/hr

Full-time

Posted 2 days ago

Job description

About the Customer Service Representative Position

As a Customer Service Representative for our team, you'll be the first person our customers come into contact with. On a typical day, you'll answer questions, resolve complaints, and process orders and requests.

To succeed in this role, excellent communication skills are a must. You'll need to be a quick thinker who can keep your cool even in the face of stressful situations with customers. In your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy.

Customer Service Representative Responsibilities
  • Maintain a professional and friendly attitude towards customers at all times
  • Communicate with customers through various mediums, including in-person, phone, and web
  • Build relationships with customers to ensure their satisfaction
  • Provide prompt responses to customer inquiries and complaints, assisting to solve issues
  • Maintain records of customer interactions, including sales, comments, and complaints
  • Process orders and forms as needed
  • Keep up-to-date on company offerings to ensure clients get the best products
Customer Service Representative Requirements
  • [1+] years of Customer Service Representative experience
  • High school diploma
  • Proficient with computers and CRM software
  • Excellent communication skills
  • Superb customer service, time-management, and multitasking skills
  • Must be a team player
  • Must have flexible availability