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Medical Customer Service Representative Jobs (NOW HIRING)

Med-South

Be Seen First

Customer Service Representative

Foley, AL · On-site

$13.75 - $18.50/hr

... (CSR) to join our team ... In this role, you will be responsible for processing orders for durable medical equipment (DME) and ...

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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Medical Customer Service Representative information

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How much do medical customer service representative jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for medical customer service representative in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Medical Customer Service Representative, and why are they important?

To thrive as a Medical Customer Service Representative, you need a solid understanding of medical terminology, insurance processes, and customer service principles, often supported by a high school diploma or equivalent. Familiarity with healthcare management software, electronic health records (EHR) systems, and basic office tools is typically required. Excellent verbal communication, problem-solving abilities, and empathy help you effectively resolve patient inquiries and navigate sensitive situations. These skills are vital for ensuring accurate information, positive patient experiences, and efficient coordination within healthcare environments.

What are some common challenges faced by Medical Customer Service Representatives, and how can they be addressed?

Medical Customer Service Representatives often encounter challenges such as managing high call volumes, handling sensitive patient information, and addressing complex insurance or billing inquiries. To navigate these challenges, it's important to stay organized, practice active listening, and remain empathetic to patients’ concerns. Many employers provide comprehensive training and ongoing support, and teamwork is essential—reps frequently collaborate with medical staff, billing departments, and insurance providers to resolve issues efficiently. Developing strong communication and problem-solving skills will help you succeed and grow in this role.

What is a healthcare customer service representative?

A healthcare customer service representative is a professional who assists patients, providers, and insurance companies by answering questions, processing claims, scheduling appointments, and providing information about medical services. They typically work in healthcare settings and need strong communication skills and knowledge of medical terminology and billing systems.

What Does a Medical Customer Service Representative Do?

A medical customer service representative performs informational and service-related duties on behalf of a medical provider or health care company, typically at a call center or office. In this career, your responsibilities are to answer phones, resolve patient insurance claims or questions related to medical care and benefits information, and direct patients to the proper resources for further assistance with their issues. You may also make calls to clients to assess their service experience or inform them about changes in their services.

What does a Medical Customer Service Representative do?

A Medical Customer Service Representative is responsible for assisting patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, insurance claims, and appointments. They communicate via phone, email, or in person to provide accurate information, resolve issues, and ensure a positive experience for patients. Their duties often include verifying insurance information, addressing billing questions, processing payments, and updating patient records while maintaining confidentiality and compliance with healthcare regulations.

What is the highest paid customer service job?

In customer service roles, senior positions such as customer service managers, account managers, or specialized roles like technical support managers tend to have the highest salaries. In the medical field, a Medical Customer Service Representative typically earns less than managerial or specialized healthcare support roles, which can reach higher compensation levels with experience and certifications.

How to become a healthcare customer service representative?

To become a medical customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, computer proficiency, and knowledge of medical terminology; some employers may prefer or require certification in healthcare customer service or related areas. On-the-job training is common, and familiarity with electronic health records (EHR) systems can be beneficial.

What jobs pay 4000 a week without a degree?

A Medical Customer Service Representative typically earns less than $4,000 weekly, but some high-paying roles in sales, real estate, or skilled trades can reach or exceed that amount without a degree. These jobs often require strong communication skills, experience, or certifications and may involve commission or performance-based pay structures.
More about Medical Customer Service Representative jobs
What cities are hiring for Medical Customer Service Representative jobs? Cities with the most Medical Customer Service Representative job openings:
Who are the top companies hiring for Medical Customer Service Representative jobs? The top employers for Medical Customer Service Representative jobs are:
What states have the most Medical Customer Service Representative jobs? States with the most job openings for Medical Customer Service Representative jobs include:
What are popular job titles related to Medical Customer Service Representative jobs? For Medical Customer Service Representative jobs, the most frequently searched job titles are:
Medical Customer Service Representative jobs near you
Infographic showing various Medical Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,099 per year, or $18.3 per hour.
Customer Service Representative

Customer Service Representative

Med-South

Foley, AL • On-site

$13.75 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

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Job description

Position Summary:

We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will be responsible for processing orders for durable medical equipment (DME) and supplies, maintaining accurate patient records, and delivering excellent customer service. This position requires strong communication skills, the ability to multitask, and a commitment to supporting patient care.

Key Responsibilities:

  • Answer incoming telephone calls professionally and in a timely manner, identifying customer needs and concerns
  • Accurately process orders for DME and supplies received via phone, fax, mail, or in person
  • Verify and qualify orders by reviewing patient diagnosis and insurance coverage
  • Enter and update patient information, including demographics, physician details, and insurance data
  • Match customer needs with appropriate medical equipment and services
  • Obtain necessary insurance and reimbursement information for third-party billing
  • Coordinate delivery schedules with patients, caregivers, and internal staff
  • Prepare Certificates of Medical Necessity when applicable
  • Resolve customer concerns and complaints in a courteous and professional manner
  • Participate in training programs at the branch and corporate levels
  • Monitor inventory levels, assist with ordering equipment, and notify appropriate personnel of low stock
  • Stay informed on equipment updates and insurance policy changes
  • Participate in an on-call rotation as required

Education Requirements:

High School Diploma or equivalent

Experience:

  • Previous customer service experience required
  • Experience with CRT or durable medical equipment preferred

Skills & Qualifications:

  • Excellent written and verbal communication skills
  • Strong interpersonal and customer service skills
  • Effective problem-solving and critical thinking abilities
  • Strong organizational and multitasking skills
  • Ability to work both independently and as part of a team
  • Proficient computer skills relevant to the role
  • Knowledge of DME and medical services preferred
  • Professional phone etiquette

Physical Requirements:

  • Frequent sitting and use of hands for computer and phone work
  • Occasional standing and walking
  • Extended periods of speaking with customers via phone

Why Join Us?

  • Supportive team environment
  • Opportunity to make a difference in patient care
  • Ongoing training and development