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120 Amazon Medical Customer Service Representative Jobs Hiring Near You

Pavago

Medical Customer Service Representative

$17.25 - $21.50/hr

Medical Customer Service Representative (Bilingual English/Spanish) - Remote Patient Support & Healthcare Coordination Position Type: Full-Time, Remote Working Hours: U.S. Business Hours (LATAM ...

Biolife LLC

Medical Customer Service

Maple Grove, MN · On-site

$18/hr

Here, a commitment to customer service and quality is expected. You will report to the Plasma ... S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) ...

Biolife LLC

Medical Customer Service

Georgetown, TX · On-site

$17/hr

Here, a commitment to customer service and quality is expected. You will report to the Plasma ... S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) ...

KELE

Customer Service Representative

Memphis, TN · On-site

$14.25 - $19.50/hr

Inputs address information into Amazon orders * Rotates with front desk duties * Acts as an ... Medical, vision, and dental insurance * HSA * FSA (medical and dependent care) * 401(k) with ...

Kele

Customer Service Representative

Memphis, TN · On-site

$14.25 - $19.50/hr

Inputs address information into Amazon orders * Rotates with front desk duties * Acts as an ... Medical, vision, and dental insurance * HSA * FSA (medical and dependent care) * 401(k) with ...

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Amazon Jobs Information

What is it like to work at Amazon?

Amazon is known for its fast-paced and innovative work environment, driven by a customer-obsessed culture that emphasizes experimentation, learning, and continuous improvement. The company's flat organizational structure and cross-functional teams allow employees to collaborate and contribute to various projects, with many teams working on cutting-edge technologies such as artificial intelligence, robotics, and cloud computing. For those who thrive in dynamic and entrepreneurial settings, Amazon offers opportunities to work on high-impact projects, develop new skills, and be part of a global organization that is shaping the future of e-commerce and beyond.

What makes Amazon an attractive place to work?

Amazon is a leading e-commerce and technology company that has revolutionized the way people shop and live, with a strong focus on innovation and customer satisfaction. The company offers a dynamic work environment that fosters collaboration, creativity, and continuous learning, with opportunities to work on cutting-edge projects and technologies. As a result, Amazon is an attractive place to work for those seeking to make a meaningful impact, drive growth, and develop their skills in a fast-paced and rapidly evolving industry.

Do workers at Amazon get paid breaks?

Yes. Most people get paid breaks.
72% of people say they get paid breaks.
Based on data from 242 people who took the Breakroom Quiz between May 2026 and August 2026.

Does Amazon pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
72% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 239 people who took the Breakroom Quiz between May 2026 and August 2026.

At Amazon, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
73% of people say they have to use vacation days when they’re out sick.
Based on data from 221 people who took the Breakroom Quiz between May 2026 and August 2026.

Are part-time workers able to get health insurance from Amazon?

Only some people who work part-time can get health insurance.
42% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 153 people who took the Breakroom Quiz between December 2024 and March 2025.

Do part-time workers get paid time off at Amazon?

Most people who work part-time get paid time off.
91% of people who work part-time say they get paid time off
Based on data from 113 people who took the Breakroom Quiz between February 2026 and August 2026.

Is the health insurance from Amazon affordable enough for their workers?

Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 167 people who took the Breakroom Quiz between May 2026 and August 2026.

Do people get paid time off at Amazon?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 279 people who took the Breakroom Quiz between May 2026 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 69% of people with changing schedules find out their shifts one week or less ahead of time.
  • 17% of people with changing schedules find out their shifts two weeks ahead of time.
  • 5% of people with changing schedules find out their shifts three weeks ahead of time.
  • 8% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 154 people who took the Breakroom Quiz between February 2026 and August 2026.

Do workers at Amazon worry about hours?

Some people worry about getting enough hours.
45% of people report they worry about getting enough hours.
Based on data from 179 people who took the Breakroom Quiz between February 2026 and August 2026.

Do Amazon workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
52% report that they don’t have enough control over which shifts they work.
Based on data from 104 people who took the Breakroom Quiz between February 2026 and August 2026.

How easy is it for Amazon workers to change shifts?

Some people find it hard to change shifts.
34% of people report that it’s hard to change shifts if they need to.
Based on data from 140 people who took the Breakroom Quiz between February 2026 and August 2026.

How easy is it to get time off at Amazon?

Most people find it easy to get time off.
74% of people report it’s easy to get time off.
Based on data from 227 people who took the Breakroom Quiz between May 2026 and August 2026.

Do Amazon managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
79% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 164 people who took the Breakroom Quiz between February 2026 and August 2026.

Do jobs at Amazon spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 164 people who took the Breakroom Quiz between February 2026 and August 2026.

How easy is it to take sick days at Amazon?

Most people find it easy to take sick days.
78% of people report that it’s easy to take time off if they are sick.
Based on data from 242 people who took the Breakroom Quiz between May 2026 and August 2026.

Is a Amazon job good for students?

Most students say this is a good place to work if you’re studying.
79% of students report this is a good place to work if you’re studying.
Based on data from 148 people who took the Breakroom Quiz between February 2026 and August 2026.

Is working at Amazon good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
35% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 235 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people at Amazon feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 251 people who took the Breakroom Quiz between May 2026 and August 2026.

Do people at Amazon get to take their breaks without interruption?

Most people get breaks without interruption.
88% of people report that they get to take their breaks without interruption.
Based on data from 265 people who took the Breakroom Quiz between May 2026 and August 2026.

Is it stressful to work at Amazon?

Some people feel stressed here.
56% of people say they often feel stressed at work.
Based on data from 262 people who took the Breakroom Quiz between May 2026 and August 2026.

Do people at Amazon enjoy their jobs?

Only some people enjoy their job.
39% of people report they don’t enjoy their job.
Based on data from 214 people who took the Breakroom Quiz between May 2026 and August 2026.

Do people at Amazon recommend working with their team?

Only some people recommend working with their team.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 285 people who took the Breakroom Quiz between May 2026 and August 2026.

Do people get enough training when they start at Amazon?

Most people got enough training when they started.
72% of people report they got enough training when they started working here.
Based on data from 265 people who took the Breakroom Quiz between May 2026 and August 2026.

Do people get support to advance at Amazon?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 246 people who took the Breakroom Quiz between May 2026 and August 2026.

Do people think Amazon’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 244 people who took the Breakroom Quiz between May 2026 and August 2026.

Do workers feel well informed about how Amazon is doing?

Only some people feel well informed about how the company is doing.
49% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 254 people who took the Breakroom Quiz between May 2026 and August 2026.

What other companies are hiring for Medical Customer Service Representative jobs?

What are the most popular jobs at Amazon?

What are the most popular categories at Amazon?

Infographic showing various Medical Customer Service Representative job openings at Amazon in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Medical Customer Service Representative

Pavago

Remote

$17.25 - $21.50/hr

Full-time

Re-posted 28 days ago

Job description

Medical Customer Service Representative (Bilingual English/Spanish) - Remote Patient Support & Healthcare Coordination
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours (LATAM-Friendly)
About the Role
At Pavago, one of our clients is hiring a Medical Customer Service Representative to support patients through appointments, inquiries, scheduling, and healthcare-related service coordination.
This is a patient-facing role focused on delivering compassionate, accurate, and professional support across:
  • Phone
  • Email
  • Chat

You'll act as a key point of contact for patients, helping them navigate services while ensuring every interaction is handled with empathy, clarity, and attention to detail.
If you're fluent in English and Spanish, organized, patient-focused, and comfortable working in fast-paced support environments - this role is built for you.
What You'll Own
Patient Support & Communication
  • Respond to patient inquiries across:
    • Phone
    • Email
    • Chat
  • Provide accurate information regarding:
    • Appointment scheduling
    • Medical services
    • Insurance support
    • Billing inquiries
  • Deliver a compassionate, patient-first customer experience
  • Maintain professional communication during high-volume interactions

Issue Resolution & Service Coordination
  • Troubleshoot service-related or platform-related issues
  • Coordinate with internal teams to resolve patient concerns efficiently
  • Escalate complex or sensitive cases appropriately
  • Maintain clear communication throughout the resolution process

CRM, Documentation & Compliance
  • Maintain accurate and detailed CRM records for all patient interactions
  • Ensure documentation meets:
    • Quality standards
    • Compliance requirements
    • Internal workflows
  • Follow strict confidentiality and healthcare data security practices
  • Maintain HIPAA-conscious communication and documentation standards where applicable

Team Collaboration & Continuous Improvement
  • Collaborate with internal support and operations teams
  • Participate in:
    • Training sessions
    • Workflow improvements
    • Process updates
  • Adapt quickly to:
    • New systems
    • Support tools
    • Operational changes
    • Patient service protocols

What Success Looks Like
  • Fast, accurate response times for patient inquiries
  • High-quality CRM documentation and case tracking
  • Strong patient satisfaction and communication quality
  • Consistent compliance with confidentiality standards
  • Reliable attendance and responsiveness during U.S. business hours

What Makes You a Strong Fit
  • Fluent communicator in both English and Spanish
  • Empathetic and patient-focused
  • Strong attention to detail and documentation accuracy
  • Comfortable handling sensitive healthcare-related information
  • Calm under pressure and able to manage multiple conversations simultaneously
  • Reliable, organized, and self-motivated in remote environments

Requirements (Must-Have)
Experience
  • Minimum 1 year of customer service experience
  • Healthcare, patient services, or medical support experience preferred
Core Skills
  • Fluency in:
    • English
    • Spanish
      (written and verbal)
  • Experience using:
    • CRM systems
    • Slack
    • Zoom
    • Phone/email/chat support tools
  • Strong communication and problem-solving abilities
  • High attention to detail and professionalism
  • Comfortable working remotely during U.S. business hours

Education
  • High school diploma required
  • Associate's or Bachelor's degree preferred

Nice to Have
  • Experience with:
    • Appointment scheduling
    • Insurance verification
    • Medical billing inquiries
  • Experience supporting customers across:
    • Phone
    • Email
    • Chat channels
  • Prior healthcare or patient coordination experience

Tools & Platforms
  • CRM systems
  • Slack
  • Zoom
  • Phone support systems
  • Email and live chat platforms

What a Typical Day Looks Like
  • Respond to patient inquiries across multiple channels
  • Schedule appointments and answer service-related questions
  • Update CRM records and maintain documentation accuracy
  • Coordinate with internal teams to resolve issues
  • Escalate sensitive or urgent concerns appropriately
  • Follow compliance and confidentiality standards in every interaction

In short:
You help patients receive clear, reliable, and compassionate support throughout their healthcare experience.
Key Metrics (KPIs)
  • Response and resolution times
  • Accuracy and completeness of CRM documentation
  • Patient satisfaction and service quality scores
  • Compliance with confidentiality and security standards
  • Attendance, responsiveness, and reliability

Why This Role Stands Out
  • Meaningful, patient-focused work
  • Fully remote opportunity aligned with U.S. hours
  • Structured workflows and support systems
  • Growing healthcare support environment with ongoing hiring and expansion
  • Opportunity to build long-term healthcare operations and support experience

Interview Process
  • Initial Screening Call
  • Interview with Pavago Recruiter
  • Client Interview
  • Offer & Onboarding

Apply Now
If you're a bilingual Medical Customer Service Representative who can deliver empathetic, accurate, and efficient patient support, this is a strong opportunity to join a growing healthcare-focused support team.
Apply now and help create a smooth, positive experience for every patient.

Apply