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Medical Call Center Representative Jobs in Michigan

Global Channel Management

Call Center Rep

Melvindale, MI · On-site

$14.75 - $18.50/hr

About the job Call Center Rep Call Center Rep needs 2+ years experience Call Center requires: * Excel (Sheet or formula) * DVI(Software for job lookup/ordering) * Incoming/outgoing calls * High ...

Lascko Services

Call Center Representative

Muskegon, MI · On-site

$17 - $20/hr

Call Center Representative We are seeking a dynamic and customer-focused call taker to join our team. The ideal candidate will possess exceptional problem-solving skills and a passion for delivering ...

Hiemstra Optical

Call Center Representative

Paw Paw, MI

$14.50 - $18.25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Description As a Call Center Representative, you will accurately and professionally handle all ... Robust benefit package including medical, dental, life and disability (short- and long-term) ...

Luxury Bath Technologies

Call Center Representative

MI · On-site

$17/hr

Call Center Representative Port Huron, MI $17/hour base + Uncapped Commission Full-Time | Morning & Evening Shifts Available About Us With over 25 years in business, Luxury Bath is a leader in the ...

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Medical Call Center Representative information

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How much do medical call center representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for medical call center representative in Michigan is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What are some common challenges medical call center representatives face, and how can they effectively handle them?

Medical Call Center Representatives often encounter high call volumes, emotionally distressed callers, and the need to accurately relay medical information while maintaining patient confidentiality. To handle these challenges, it’s important to stay organized, practice active listening, and follow established protocols for sensitive situations. Developing strong communication skills and remaining calm under pressure can help representatives provide excellent service and support to both patients and healthcare providers.

What is the difference between Medical Call Center Representative vs Medical Administrative Assistant?

AspectMedical Call Center RepresentativeMedical Administrative Assistant
CredentialsHigh school diploma; optional certifications in medical billing or customer serviceHigh school diploma; often certified in medical office administration
Work EnvironmentCall centers, healthcare providers, insurance companiesMedical offices, clinics, hospitals
Employer & Industry UsageHealthcare, insurance, telehealthHospitals, clinics, private practices
Primary ResponsibilitiesAnswering calls, scheduling, providing patient infoManaging patient records, scheduling appointments, billing

While both roles support healthcare operations, Medical Call Center Representatives focus on communication via calls and customer service, whereas Medical Administrative Assistants handle administrative tasks within medical facilities. Both require strong communication skills and healthcare knowledge, but their work environments and daily duties differ significantly.

What does a medical call center representative do?

A Medical Call Center Representative is responsible for handling incoming and outgoing calls for healthcare facilities. Their duties often include scheduling appointments, answering patient questions, verifying insurance information, and providing information about medical services. They play a crucial role in ensuring smooth communication between patients and medical staff, while also maintaining patient confidentiality and providing excellent customer service. This role requires good communication skills, empathy, and knowledge of healthcare processes.

What are the key skills and qualifications needed to thrive as a medical call center representative?

To thrive as a Medical Call Center Representative, you need strong communication skills, basic medical knowledge, and often a high school diploma or equivalent. Familiarity with call center software, electronic health records (EHR) systems, and sometimes HIPAA certification is typically required. Excellent listening skills, patience, and the ability to handle stressful situations with professionalism help individuals excel in this role. These skills ensure accurate information exchange, patient satisfaction, and compliance with healthcare regulations in a fast-paced environment.

What are popular job titles related to Medical Call Center Representative jobs in Michigan?

For Medical Call Center Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Medical Call Center Representative jobs in Michigan look for?

The top searched job categories for Medical Call Center Representative jobs in Michigan are:

Medical Call Center Representative jobs near you
Infographic showing various Medical Call Center Representative job openings in Michigan as of August 2026, with employment types broken down into 86% Full Time, 9% Part Time, and 5% Contract. Highlights an 96% In-person, 2% Hybrid, and 2% Remote job distribution, with an average salary of $32,473 per year, or $15.6 per hour.

Medical Call Center Representative - Full-time

Eastlake Cardiovascular PC

Rochester Hills, MI

$14.75 - $18.50/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Medical Call Center and Customer Service Representative – Full Time or Part Time
Rochester Hills Location

Job Summary
Join Eastlake Cardiovascular, a leading cardiovascular practice, as a Call Center Representative. This role offers a weekday schedule with no evenings or weekends and a collaborative environment with professional growth.

We are seeking a dedicated and experienced full-time or part-time Medical Call Center Customer Service Representative to join our team. This role focuses solely on supporting our call center, requiring exceptional telephone skills, attention to detail, and a warm and professional demeanor. As the first point of contact for our patients calls, you will play a key role in delivering an outstanding patient experience while maintaining smooth office operations.

Eastlake Cardiovascular offers
  • Competitive Benefits, including medical, dental, vision through BCBS
  • Short-Term Disability (STD),
  • Paid holidays
  • PTO
  • A weekly 8-hour shift schedule no nights or weekends

Responsibilities and Duties

  • Answer and manage incoming calls professionally and courteously, promptly addressing patient inquiries, routing calls as needed.
  • Record detailed and accurate messages, including patient name, date of birth, contact information, reason for the call, and urgency.
  • Efficiently direct calls to the appropriate department, staff member, or healthcare provider.
  • Manage 100-150 inbound call per day for high-volume cardiology practice, providing prompt, compassionate, and accurate patient service while maintaining a calm and efficient demeanor.
  • Schedule, reschedule, and cancel appointments accurately and efficiently.
  • Schedule cardiology appointments, diagnostic tests (such as echo, stress tests, Holter monitors), and follow-up visits while ensuring referral and insurance requirements being met.
  • Answer general patient inquiries regarding office hours, directions, services, and basic procedures.
  • Triage patient concerns and symptoms using established cardiology protocols, escalating urgent issues to clinical staff or on-call providers.
  • Relay non-clinical test results or direct patients to the appropriate provider.
  • Maintain HIPAA compliance while documenting all interactions in the EHR (such as EPIC, ECW, Cerner)
  • Collaborate and communicate effectively with staff members, including nurses, physicians, and administrative staff.
  • Verify insurance coverage, obtain authorizations, and communicate preparation instructions for cardiac procedures.

Qualifications and Skills

  • Strong telephone and communication skills are a must, with the ability to manage a high volume of calls calmly and efficiently.
  • Proficiency in using Electronic Medical Records (EMR) systems; Epic experience preferred.
  • Excellent organizational skills with attention to detail and accuracy.
  • Customer service-focused, with a positive, compassionate attitude towards patients and coworkers.
  • Ability to multitask and prioritize in a fast-paced medical office environment.
  • Self-motivated, team-oriented, and adaptable to evolving needs.
  • Prior experience in a medical office or similar setting preferred.

Benefits

  • Competitive pay and benefits package, including medical, dental, and vision for full-time and ACA 30+ employees.
  • 401k Option and Company paid Short-Term Disability for eligible full time
  • Paid time off - vacation and sick time (Combined Time Off - CTO)
  • A supportive and team-oriented workplace with a focus to work-life balance.
  • Opportunities for professional growth within a supportive team environment.

Schedule

  • Full time or part time positions at our St. Clair Shores and Rochester Hills office.
  • Monday through Friday, 8-hour shifts with no night or weekend shifts.

We are committed to providing exceptional care and service to our patients and fostering a collaborative and rewarding workplace. If you take pride in delivering outstanding customer service and thrive in a dynamic medical environment, we encourage you to apply!

How to Apply
Submit your updated resume or CV with a brief cover letter outlining your relevant experience to email/online application link.

Apply