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Medical Call Center Representative Jobs in Michigan

Michigan Legacy Credit Union

Call Center Rep

Warren, MI · On-site

$15 - $18.75/hr

May cross-train or assist in cross-training other call center representatives. * May fill in for the member service, teller, or lending positions when needed. * Process requests to Skip Loan Payments.

Michigan Legacy Credit Union

Call Center Rep

Wyandotte, MI · On-site

$14.75 - $18.50/hr

May cross-train or assist in cross-training other call center representatives. * May fill in for the member service, teller, or lending positions when needed. * Process requests to Skip Loan Payments.

Celink

Call Center Representative

Lansing, MI · On-site +1

$18 - $19.50/hr

Comprehensive medical, dental, and vision coverage with multiple plan options * Health Savings ... Experience/Training • Minimum one years' experience in a call center or similar quality driven ...

Thornton and Grooms

Be Seen First

Call Center Representative

Farmington Hills, MI · On-site

$18 - $24/hr

Customer Service Representative Are you friendly, fast-paced, and passionate about creating a great ... What You Bring 2-3 years of customer service or call center experience, strong communication and ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest ...

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All JobsMedical Call Center Representative JobsMedical Call Center Representative Jobs in Michigan

Medical Call Center Representative information

See Michigan salary details

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How much do medical call center representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for medical call center representative in Michigan is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What does a medical call center representative do?

A Medical Call Center Representative is responsible for handling incoming and outgoing calls for healthcare facilities. Their duties often include scheduling appointments, answering patient questions, verifying insurance information, and providing information about medical services. They play a crucial role in ensuring smooth communication between patients and medical staff, while also maintaining patient confidentiality and providing excellent customer service. This role requires good communication skills, empathy, and knowledge of healthcare processes.

What are the key skills and qualifications needed to thrive as a medical call center representative?

To thrive as a Medical Call Center Representative, you need strong communication skills, basic medical knowledge, and often a high school diploma or equivalent. Familiarity with call center software, electronic health records (EHR) systems, and sometimes HIPAA certification is typically required. Excellent listening skills, patience, and the ability to handle stressful situations with professionalism help individuals excel in this role. These skills ensure accurate information exchange, patient satisfaction, and compliance with healthcare regulations in a fast-paced environment.

What are some common challenges medical call center representatives face, and how can they effectively handle them?

Medical Call Center Representatives often encounter high call volumes, emotionally distressed callers, and the need to accurately relay medical information while maintaining patient confidentiality. To handle these challenges, it’s important to stay organized, practice active listening, and follow established protocols for sensitive situations. Developing strong communication skills and remaining calm under pressure can help representatives provide excellent service and support to both patients and healthcare providers.

What is the difference between Medical Call Center Representative vs Medical Administrative Assistant?

AspectMedical Call Center RepresentativeMedical Administrative Assistant
CredentialsHigh school diploma; optional certifications in medical billing or customer serviceHigh school diploma; often certified in medical office administration
Work EnvironmentCall centers, healthcare providers, insurance companiesMedical offices, clinics, hospitals
Employer & Industry UsageHealthcare, insurance, telehealthHospitals, clinics, private practices
Primary ResponsibilitiesAnswering calls, scheduling, providing patient infoManaging patient records, scheduling appointments, billing

While both roles support healthcare operations, Medical Call Center Representatives focus on communication via calls and customer service, whereas Medical Administrative Assistants handle administrative tasks within medical facilities. Both require strong communication skills and healthcare knowledge, but their work environments and daily duties differ significantly.

What is the role of a medical call center representative?

A medical call center representative handles inbound and outbound calls for healthcare organizations, providing patient support, appointment scheduling, and information about medical services. They must have good communication skills, knowledge of medical terminology, and often use electronic health record systems to document interactions.

What are popular job titles related to Medical Call Center Representative jobs in Michigan?

For Medical Call Center Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Medical Call Center Representative jobs in Michigan look for?

The top searched job categories for Medical Call Center Representative jobs in Michigan are:

Medical Call Center Representative jobs near you
Infographic showing various Medical Call Center Representative job openings in Michigan as of August 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 96% In-person, 2% Hybrid, and 2% Remote job distribution, with an average salary of $32,473 per year, or $15.6 per hour.

Call Center Representative

New Oakland Family Centers

Southfield, MI • On-site

$18/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Transend MSO, Inc. provides administrative support to New Oakland Family Centers who offers top-tier psychiatric care, therapeutic counseling, and educational services to individuals and families. We are committed to providing consistent, compassionate support, responding to each person's needs, and treating everyone with the highest level of respect through active engagement in our communities.
Position Details
Schedule: Full-time, shift-based schedule as determined by the Director or Supervisor, including one required weekend shift per month.
Reports to: Director of Clinical Resources / Call Center Supervisor / Call Center Manager
Compensation: Hourly Employee; $18 hour. Commensurate with experience.
Position Summary
The Call Center Representative plays a crucial role in ensuring seamless access to New Oakland Family Center's services by professionally responding to all incoming inquiries and requests. The representative must prioritize excellent customer service and demonstrate adaptability to varying call volumes. Effective communication and adherence to organizational protocols are essential to delivering a high-quality experience for consumers and staff.
Key Responsibilities
  • Assist with scheduling and rescheduling all routine and non-routine medical services for all New Oakland locations.
  • Promptly and professionally answer calls, complete phone intakes, and handle medical service requests and inquiries, including verifying and rescheduling appointments and initiating treatments.
  • Verify Medicaid insurance and assists with other billing matters when required.
  • Communicate clearly and professionally with consumers and staff, providing pre-visit instructions, directions, and relaying provider instructions.
  • Demonstrate flexibility in providing call center coverage through scheduling adjustments for absences, events, or call volume changes.
  • Assist with completing and overseeing data entry into tri-county dispatch system.
  • Assist with providing coordination between emergency departments, inpatient hospitals, schools, families, therapists, and NOFC ICS services.
  • Process medication refill requests accurately and efficiently, ensuring timely response to consumer and pharmacy inquiries.
  • Manage prior authorization requests by gathering necessary information, coordinating with providers, and following up to ensure approval.
  • Participate in team meetings, support a collaborative environment, and provide flexible coverage.
  • Maintain a positive, adaptable attitude, embrace learning opportunities, and implement feedback for professional growth.
  • Stay current with professional training requirements.
  • Perform other duties as assigned to support clinic operations.

Working Conditions
  • Employees are expected to maintain a professional appearance in alignment with the Employee Handbook and be prepared for active engagement with consumers.
  • This role requires extended periods of remaining in a stationary position during HIPAA-compliant communications and requires the ability to perform physical activities such as bending and reaching. Reasonable accommodations can be provided to enable individuals with disabilities to perform these essential functions as needed.
  • The workspace must maintain a quiet and professional environment including minimizing noise and distractions to ensure a safe, confidential and supportive atmosphere for consumers in accordance with professional and ethical standards.
  • Proficiency in using computers, phones, and office equipment for documentation and telehealth purposes is necessary. This includes but is not limited to Office 365 and Electronic Medical Record systems.
  • The role may require moving within the office or traveling between locations to fulfill job responsibilities. Reasonable accommodation will be considered based on individual needs.

Qualifications
  • High school diploma or equivalent required.
  • Strong communication and coordination skills, with the ability to work effectively with diverse populations.
  • Proficiency in data entry and electronic medical records (EMR) systems preferred.
  • Ability to work in a fast-paced environment while maintaining professionalism and customer service focus.

Desired Skills
  • Strong multitasking abilities, with effective time and project management skills.
  • Ability to work collaboratively within a multidisciplinary team.
  • Excellent written and verbal communication skills.
  • Exceptional attention to detail and accuracy.
  • Ability to effectively engage diverse populations, including children, adolescents, and adults.

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