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Medical Call Center Representative Jobs (NOW HIRING)

Chapa-De

Medical Call Center Representative

Rocklin, CA · On-site

$23.20 - $25/hr

As a Medical Call Center Representative, you'll serve as a vital link between our patients and care teams, helping ensure patients receive timely, compassionate, and person-centered service. If you ...

TeamHealth

Medical Call Center Representative

$16.50 - $20.50/hr

Call Center Coordinator This is a FT remote position shift: Monday, Friday, Sunday: 4:30PM-1:00AM Eastern Time and Saturday 8:00AM-4:30PM Eastern Time; 32 hours per week. Training schedule: Monday ...

Chapa-De

Medical Call Center Representative

Auburn, CA · On-site

$23.20 - $25/hr

Come join the Call Center Team! Be the First Voice of Compassion - Connecting Patients to Care, the Chapa-De Way. Pay: $23.20-$25.00 Benefit Highlights: * Employer-paid Health Insurance (medical ...

MedVanta

Medical Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

High School Diploma or GED * 2+ years of experience in a call center &/or customer service environment, preferably in a medical setting/organization. * Proficient knowledge of medical terminology.

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How much do medical call center representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for medical call center representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a medical call center representative do?

A Medical Call Center Representative is responsible for handling incoming and outgoing calls for healthcare facilities. Their duties often include scheduling appointments, answering patient questions, verifying insurance information, and providing information about medical services. They play a crucial role in ensuring smooth communication between patients and medical staff, while also maintaining patient confidentiality and providing excellent customer service. This role requires good communication skills, empathy, and knowledge of healthcare processes.

What are the key skills and qualifications needed to thrive as a medical call center representative?

To thrive as a Medical Call Center Representative, you need strong communication skills, basic medical knowledge, and often a high school diploma or equivalent. Familiarity with call center software, electronic health records (EHR) systems, and sometimes HIPAA certification is typically required. Excellent listening skills, patience, and the ability to handle stressful situations with professionalism help individuals excel in this role. These skills ensure accurate information exchange, patient satisfaction, and compliance with healthcare regulations in a fast-paced environment.

What are some common challenges medical call center representatives face, and how can they effectively handle them?

Medical Call Center Representatives often encounter high call volumes, emotionally distressed callers, and the need to accurately relay medical information while maintaining patient confidentiality. To handle these challenges, it’s important to stay organized, practice active listening, and follow established protocols for sensitive situations. Developing strong communication skills and remaining calm under pressure can help representatives provide excellent service and support to both patients and healthcare providers.

What is the difference between Medical Call Center Representative vs Medical Administrative Assistant?

AspectMedical Call Center RepresentativeMedical Administrative Assistant
CredentialsHigh school diploma; optional certifications in medical billing or customer serviceHigh school diploma; often certified in medical office administration
Work EnvironmentCall centers, healthcare providers, insurance companiesMedical offices, clinics, hospitals
Employer & Industry UsageHealthcare, insurance, telehealthHospitals, clinics, private practices
Primary ResponsibilitiesAnswering calls, scheduling, providing patient infoManaging patient records, scheduling appointments, billing

While both roles support healthcare operations, Medical Call Center Representatives focus on communication via calls and customer service, whereas Medical Administrative Assistants handle administrative tasks within medical facilities. Both require strong communication skills and healthcare knowledge, but their work environments and daily duties differ significantly.

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Medical Call Center Representative jobs near you
Infographic showing various Medical Call Center Representative job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 8% Part Time, and 4% Contract. Highlights an 96% In-person, 2% Hybrid, and 2% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Medical Call Center Representative

Chapa-De

Rocklin, CA • On-site

$23.20 - $25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Job Descriptions:

Join the Team That's Shaping the Future of Care in Rocklin—Where Every Call Creates a Connection.

Be part of the founding team for our new Rocklin clinic opening in March 2027. As a Medical Call Center Representative, you'll serve as a vital link between our patients and care teams, helping ensure patients receive timely, compassionate, and person-centered service. If you're passionate about helping others, building meaningful connections, and making a difference in your community, we'd love to have you join us.

Schedule: 9:30 a.m.- 6:30 p.m.Anticipated Start Date: September 2026Hourly Pay: $23.20-$25.00

Benefit Highlights:

  • Employer-paid Health Insurance (medical, dental and vision): 100% for employee and 80% for dependents.

  • 17 days PTO per year, 11 Paid Holidays, 8+ Sick Days (1 hour for every 30 hours worked)

  • Retirement Plan with 6% match

Your Responsibilities:

  • Field inbound calls from patients with professionalism and compassion

  • Schedule appointments and coordinate with healthcare providers

  • Provide accurate information on services, procedures, and general health inquiries

  • Escalate urgent matters to appropriate medical staff promptly and efficient

Required Experience:

Qualifications:

  • High school diploma or GED.

  • 1-year hands on experience answering high volume phone calls

  • Proficiency using a computer, preferably health record systems.

  • Strong customer service approach to problem solving situations.

  • Strong knowledge of medical terminology.

About Us: Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low income individuals living in our communities by providing convenient access to high quality, compassionate care. Clinics located in Auburn, CA and Grass Valley, CA.

Chapa-De recognizes that our strength lies in our people. We are committed to the principles of equal employment and complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment, discrimination, or retaliation. We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Please tell us if you require a reasonable accommodation. We comply with California Department of Public Health Requirements. This may include, but not limited to, masking during flu season for employees who decline an annual flu vaccine. Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S. Code, section 472 & 473).

Keyword: callcenter, medical, highvolume, healthcare

From: Chapa-De

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