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Medical Call Center Jobs in Raleigh, NC (NOW HIRING)

Summit BHC

Intake RN - Call Center

Garner, NC · On-site

$65 - $90/hr

JR126536Intake RN - Call Center | Raleigh Oaks Behavioral Health | Garner, North Carolina**About ... Collaborates with other facility medical and psychiatric staff to ensure appropriate ...

Summit BHC

Intake RN - Call Center

Garner, NC · On-site

Intake RN - Call Center | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job ... Collaborates with other facility medical and psychiatric staff to ensure appropriate ...

Summit BHC

Intake RN - Call Center

Raleigh, NC · On-site

Intake RN - Call Center | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job ... Collaborates with other facility medical and psychiatric staff to ensure appropriate ...

Summit BHC

Intake RN - Call Center

Garner, NC · On-site

Intake RN - Call Center | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job ... Collaborates with other facility medical and psychiatric staff to ensure appropriate ...

Ampcus

Call Center Customer Service Professional - IV

Cary, NC · On-site

$15.75 - $20.50/hr

Call Center Customer Service Professional - IV Job Location: Cary, NC Shifts and Hours: * Day Shift: 7:30 AM - 3:30 PM * Swing Shift: 3:30 PM - 12:00 AM * Midnight Shift: 12:00 AM - 8:00 AM Role ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest ...

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All JobsMedical Call Center JobsMedical Call Center Jobs in Raleigh, NC

Medical Call Center information

See Raleigh, NC salary details

$10

$15

$18

How much do medical call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for medical call center in Raleigh, NC is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.41 and $17.43 per hour, depending on experience, location, and employer.

What is a medical call center?

Medical call center jobs involve handling incoming and outgoing calls related to healthcare services. Employees in these roles may schedule appointments, provide information about medical services, assist with insurance or billing inquiries, and sometimes offer basic medical advice under the guidance of healthcare professionals. These positions require strong communication skills, empathy, and an understanding of healthcare processes and privacy regulations. Medical call center staff are often the first point of contact for patients, so professionalism and confidentiality are crucial.

What are the key skills and qualifications needed to thrive as a medical call center representative?

To thrive as a Medical Call Center Representative, you need a solid understanding of medical terminology, customer service experience, and often a high school diploma or healthcare-related certification. Familiarity with call center software, electronic health record (EHR) systems, and scheduling platforms is typically required. Strong communication, active listening, and problem-solving skills help you effectively address patient concerns and coordinate with healthcare teams. These skills ensure accurate information sharing, patient satisfaction, and efficient healthcare service delivery.

What are some common challenges faced by employees working in a medical call center, and how can these be managed?

Working in a medical call center often involves handling high call volumes, addressing sensitive patient concerns, and navigating complex healthcare information. One common challenge is managing stressful or emotionally charged conversations, especially when callers are anxious or unwell. Team members are typically supported through structured training, clear protocols, and close collaboration with clinical staff to ensure accurate information is provided and escalation procedures are followed. Regular team meetings and access to supervisory support help staff maintain resilience and deliver quality service.

What is the difference between Medical Call Center vs Medical Receptionist?

AspectMedical Call CenterMedical Receptionist
CredentialsBasic healthcare knowledge, communication skillsHigh school diploma, sometimes medical office training
Work EnvironmentCall centers, remote or office-basedMedical offices, clinics, hospitals
Employer & IndustryHealthcare call centers, insurance companiesHospitals, clinics, private practices
Common Search & ComparisonCustomer service, patient inquiriesPatient check-in, appointment scheduling

While both roles involve patient interaction, Medical Call Centers primarily handle inbound calls for appointment scheduling, billing, or patient inquiries in a call center setting. Medical Receptionists work directly in healthcare facilities, managing front desk duties like check-ins and scheduling in person. Understanding these differences helps job seekers find the right role based on work environment and responsibilities.

What do medical call centers do?

Medical call centers handle patient inquiries, appointment scheduling, and provide information about healthcare services. Staff in these centers often use electronic health records and communication tools to assist patients efficiently and accurately.

What are popular job titles related to Medical Call Center jobs in Raleigh, NC?

For Medical Call Center jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Medical Call Center jobs in Raleigh, NC look for?

The top searched job categories for Medical Call Center jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Medical Call Center jobs?

Cities near Raleigh, NC with the most Medical Call Center job openings:

Medical Call Center jobs near you
Infographic showing various Medical Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 75% Full Time, 6% Part Time, and 19% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $32,580 per year, or $15.7 per hour.

Call Center Customer Service Professional

KellyMitchell Group

Cary, NC • On-site

$24 - $35/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 4 days ago

Job description

Job Summary
Our client is seeking a Call Center Customer Service Professional to join their team! This position is located in Cary, North Carolina.
Core Responsibilities
  • Serve as the primary point of contact for incoming customer service calls, conducting thorough initial diagnostics and executing necessary actions to correct technical problems
  • Managed outbound resolution and initiate outbound communications to internal teams and external customers to expedite task completion, resolve complex issues, and educate users on established systems and processes
  • Enlist management personnel, specialized support teams, or external repair organizations as necessary to facilitate rapid trouble resolution and minimize downtime
  • Maintain continuous, clear communication with customers, providing timely updates on ticket status, expected resolution times, and final outcomes to ensure a high level of customer satisfaction
Required Skills/Experience (Must-Haves)
  • 7+ years of proven experience in technical support, customer service, or a related service desk environment
  • Must be a US Citizen eligible to obtain and maintain a Public Trust clearance
Preferred Skills/Experience (Nice-to-Haves)
  • Experience diagnosing technical issues
  • Experience educating users
  • Ability to ensure swift and accurate resolutions
Key Competencies & Behaviors
  • Strong organizational skills
  • Time management and multitasking abilities
  • Active listener
Work Environment
  • Location: Cary, North Carolina
  • Hybrid (On-site Tuesday, Wednesday, Thursday | Work from Home Monday, Friday)
  • Operations run 24/7/365. To support this, they operate on three primary shifts:
  • Day Shift: 7:30 AM - 3:30 PM
  • Swing Shift: 3:30 PM - 12:00 AM
  • Midnight Shift: 12:00 AM - 8:00 AM

Compensation & Benefits
  • Pay Range: The approximate pay range for this position is between $24.00 and $35.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
  • Medical, Dental, & Vision Insurance Plans
  • Employee-Owned Profit Sharing (ESOP)
  • 401K offered
About KellyMitchell
At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

Marketing Disclosure
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy

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