ZipRecruiter

Log In

1

Executive Call Center Manager Jobs in Raleigh, NC

MDS Communications

Remote Call Center Sales Agent

Cary, NC · Remote

$15 - $16/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

IQVIA

Sr Director, Client Services, Call Center

Durham, NC · Remote

$116K - $324K/yr

... managers and team members Reviews analyses of activities, costs, quality, operations, and forecast ... executives Qualifications Bachelor's Degree required 10 years prior experience in patient support ...

IQVIA

Sr Director, Client Services, Call Center

Durham, NC · Remote

$116K - $324K/yr

... managers and team members Reviews analyses of activities, costs, quality, operations, and forecast ... executives Qualifications Bachelor's Degree required 10 years prior experience in patient support ...

MDS Communications

Remote Call Center Sales Rep

Cary, NC · Remote

$15 - $16/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

previous pagenext page

Showing results 21-40

All JobsCall Center JobsExecutive Call Center Manager JobsExecutive Call Center Manager Jobs in Raleigh, NC

Executive Call Center Manager information

See Raleigh, NC salary details

$28.7K

$62.1K

$106.4K

How much do executive call center manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for executive call center manager in Raleigh, NC is $62,052.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $72,900.00 per year, depending on experience, location, and employer.

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

How much do executive call center managers make in the US?

Executive call center managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

What are the most commonly searched types of Call Center Manager jobs in Raleigh, NC?

The most popular types of Call Center Manager jobs in Raleigh, NC are:

What are popular job titles related to Executive Call Center Manager jobs in Raleigh, NC?

For Executive Call Center Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Executive Call Center Manager jobs in Raleigh, NC look for?

The top searched job categories for Executive Call Center Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Executive Call Center Manager jobs?

Cities near Raleigh, NC with the most Executive Call Center Manager job openings:

Executive Call Center Manager jobs near you
Infographic showing various Executive Call Center Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $62,052 per year, or $29.8 per hour.

Customer Service Representative (Call Center)

Avacend Inc

Cary, NC • On-site

$14.25 - $18.50/hr

Contractor

Re-posted 16 days ago

Job description

Job Title: Customer Service Representative – Call Center

Location: 11800 Weston Parkway Cary NC USA 27513

Screening Questions:    

Q1: Do you have reliable transportation to be onsite 5 days a week?A2: If no, this role is not a good fit

Q2: Are you able to maintain good attendance throughout the 90 day training period; this means no more than 1 day out for every 30 days and no more than 2 tardies per 30 day period? If not, this role is not a good fit.

Q3: Are you able to handle being in a back to back call scenario for most of the day? How do you deal with the stress?

Q4: What type of learner are you? How do you learn best?

Q5: Can you type, with no errors, at least 35 wpm?

Work Schedule : Schedule: Monday - Friday; 11:30am - 8pm w/a rotating Saturday from 9am - 6pm every 6-8 weeks (when working Saturday, day off will be Tuesday, Wednesday, Thursday or Friday)

Work location & Type: Onsite for at least first 90 days; then possibility of hybrid w/ 2 days in office and 3 days at home based on attendance and performance

Great communication skills; basic problem solving skills; Typing at least 35 wpm; at least 1 yr of high call volume call center experience

Are there any perks to this assignment that would help the supplier better sell your opportunity? On site gym w/signed waiver; opportunity to become full time and room to grow within the company

§ Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.

§ Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner

§ Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.

§ Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral

§ Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.

§ Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate

§ Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety

§ Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)