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Call Listener Jobs in High Point, NC (NOW HIRING)

HCTec

Service Desk Analyst I

Winston Salem, NC

$19 - $25.75/hr

... call center environment. Customer Service and communication skills are a must and critical to the ... Proper phone etiquette and effective listening skills Ability to speak and write clearly and ...

HCTec

Service Desk Analyst I

Winston Salem, NC · On-site

$19 - $25.75/hr

... call center environment. Customer Service and communication skills are a must and critical to the ... Proper phone etiquette and effective listening skills Ability to speak and write clearly and ...

HCTec

Service Desk Analyst II

Winston Salem, NC

$19 - $25.75/hr

... call center environment. In addition, this role will be responsible for technical support to ... Proper phone etiquette and effective listening skills Ability to speak and write clearly and ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Thomasville, NC · On-site +1

$11 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. * Use responsive listening to provide appropriate situational responses. * Meet and maintain ...

HCTec

Service Desk Analyst II

Winston Salem, NC · On-site

$19 - $25.75/hr

... call center environment. In addition, this role will be responsible for technical support to ... Proper phone etiquette and effective listening skills Ability to speak and write clearly and ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Asheboro, NC · On-site +1

$11 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. * Use responsive listening to provide appropriate situational responses. * Meet and maintain ...

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All JobsCall Listener JobsCall Listener Jobs in High Point, NC

Call Listener information

See High Point, NC salary details

$9

$15

$22

How much do call listener jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call listener in High Point, NC is $15.98, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $17.16 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are popular job titles related to Call Listener jobs in High Point, NC?

For Call Listener jobs in High Point, NC, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in High Point, NC look for?

The top searched job categories for Call Listener jobs in High Point, NC are:

What cities near High Point, NC are hiring for Call Listener jobs?

Cities near High Point, NC with the most Call Listener job openings:

Call Listener jobs near you

Call Center Agent $15 Bilingual Spanish $16

Advanced Personnel Resources, Inc.

Greensboro, NC • On-site

$13.50 - $17.25/hr

Other

Posted 15 days ago

Job description

Overview:Tier 1 Technical Support Customer Service Representatives (CSRs) provide first-level technical support via phone, chat, or email for issues related to smoke alarms, carbon dioxide detectors, and fire extinguishers, including troubleshooting, diagnosis, tracking, and resolution, all within established performance expectations and Client SLAs.CSRs possess excellent verbal and written communication skills, are detail-oriented with a strong work ethic, have a strong technical and mechanical aptitude, and have a passion for helping others solve problems with patience, empathy, and care. Job Requirements:CSRs:Strive to become a Subject Matter Expert of clients’ products and services, and remain informed and knowledgeable of product and business changesResolve customer issues or concerns via phone, chat, or email by asking troubleshooting questions to diagnose and provide accurate product and service information, according to established policies and proceduresAccurately and efficiently update CRM / databases of all customer inquiries and request of warranty replacementsProvide exemplary customer service by actively listening to customer issues or concerns, speak to customers in a professional dignified tone, provide empathy and understanding of the customer’s point of view, and handle every call with enthusiasm and pleasantriesMaintain required performance expectations in quality, availability, call handle time, attendance, promptness Knowledge, Skills, & Competencies:Exemplary Customer Service (Contact Center experience a plus) with ability to communicate with diverse audiencesExcellent Active Listening skillsClear and tactful communication, both verbal (pronunciation) and written (accurate spelling and grammar)Service all customers, especially those agitated, with a pleasant and professional demeanorAbility to build trust and rapport with customers and coworkersTechnical and mechanical aptitude with ability to understand, troubleshoot and resolve technical issuesAbility to manage customer information with sensitivity and discretionHighly accurate and detail orientedAbility to multi-taskComputer literate and proficient at typing (require 40 wpm / 6,000 kph)Excellent attendance and punctuality

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