ZipRecruiter

Log In

1

Call Listener Jobs in High Point, NC (NOW HIRING)

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Asheboro, NC · Remote

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. * Use responsive listening to provide appropriate situational responses. * Meet and maintain ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

NC · On-site +1

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. * Use responsive listening to provide appropriate situational responses. * Meet and maintain ...

HCTec

Service Desk Analyst I

Winston Salem, NC · On-site

$19 - $25.75/hr

... call center environment. Customer Service and communication skills are a must and critical to the ... listening skills • Ability to speak and write clearly and accurately with demonstrated ...

HCTec

Service Desk Analyst II

Winston Salem, NC · On-site

$19 - $25.75/hr

... call center environment. In addition, this role will be responsible for technical support to ... listening skills • Ability to speak and write clearly and accurately with demonstrated ...

CVS Health

A1A Customer Service Advocate

High Point, NC · On-site

$17 - $25.65/hr

We do not have traditional call center metrics such as average handle time as we want our Advocates to truly take the member out of the middle by; asking the unasked questions, listening for trigger ...

previous pagenext page

Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in High Point, NC

Call Listener information

See High Point, NC salary details

$9

$15

$22

How much do call listener jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for call listener in High Point, NC is $15.98, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $17.16 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are popular job titles related to Call Listener jobs in High Point, NC?

For Call Listener jobs in High Point, NC, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in High Point, NC look for?

The top searched job categories for Call Listener jobs in High Point, NC are:

What cities near High Point, NC are hiring for Call Listener jobs?

Cities near High Point, NC with the most Call Listener job openings:

Call Listener jobs near you

Customer ServiceSales Representative

Ogburnstation Meat Market

Winston Salem, NC • On-site

Other

Retirement, PTO

Re-posted yesterday

Job description

Benefits:

401(k) matching

Employee discounts

Flexible schedule

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Flexible Schedule

Job Summary

We are seeking a Customer Service/Sales Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Use best practices in customer service techniques to develop rapport and build relationships with customers

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Interact with high volume of customers in store and provide excellent customer service

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Apply