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Call Listener Jobs in High Point, NC (NOW HIRING)

Everstory Partners

Marketing Agent

Winston Salem, NC · On-site

$12 - $18/hr

Carefully screen call list and maintain record of contacts, accounts, and orders. * Make ... Listening - Practices attentive and active listening. Has the patience to hear people out. Can ...

Everstory Partners

Marketing Agent

Winston Salem, NC · On-site

$12 - $18/hr

Carefully screen call list and maintain record of contacts, accounts, and orders. * Make ... Listening - Practices attentive and active listening. Has the patience to hear people out. Can ...

Everstory Partners

Marketing Agent

Winston Salem, NC · On-site

$12 - $18/hr

Carefully screen call list and maintain record of contacts, accounts, and orders. * Make ... Listening - Practices attentive and active listening. Has the patience to hear people out. Can ...

La Petite Academy

Lead Teacher

Winston Salem, NC · On-site

$13.75 - $18.50/hr

We listen and we know what you're looking for: * You want benefits. We support you with a minimum ... Call the shots! Take the lead on classroom management and curriculum implementation, plus be an ...

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All JobsCall Listener JobsCall Listener Jobs in High Point, NC

Call Listener information

See High Point, NC salary details

$9

$15

$22

How much do call listener jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call listener in High Point, NC is $15.98, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $17.16 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in High Point, NC?

For Call Listener jobs in High Point, NC, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in High Point, NC look for?

The top searched job categories for Call Listener jobs in High Point, NC are:

What cities near High Point, NC are hiring for Call Listener jobs?

Cities near High Point, NC with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in High Point, NC as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 15% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,240 per year, or $16 per hour.

Claims Service Representative

National Truck Protection

Winston Salem, NC • On-site

$44K - $48K/yr

Full-time

Re-posted 28 days ago

Job description

National Truck Protection



Job Summary:

The Claims Service Representative (CSR) is an entry-level claims position which reports to the

Claims Team Manager. The CSR is responsible for leading phone and email communications

with customers, creating claim records within the claims handling system, assigning claims to

other claims team members, and handling low complexity claims arising from medium and

heavy-duty commercial vehicle breakdowns submitted under commercial vehicle warranties.

Supervisory Responsibilities:

  • None.

Duties & Responsibilities:

  • Serves as the primary contact for customers reporting commercial vehicle warranty claims by phone or email.
  • Creates accurate and complete claim records in the claims handling system.
  • Explains the claims process to customers, answers inquiries, and provides status updates throughout the claim’s lifecycle.
  • Assigns claims to appropriate team members based on type, complexity, and workload.
  • Reviews repair facility diagnostic reports and repairs estimates for accuracy and validity of recommended repairs.
  • Evaluates claims for coverage under warranty terms and obtains necessary approvals for repair authorization.
  • Processes low-complexity claims efficiently from first report to payment in accordance with company guidelines.
  • Maintains organized claim documentation and ensures timely follow-up on all open claims.
  • Delivers outstanding customer service by actively listening to customer needs, addressing concerns, and resolving complaints in a calm, professional manner.
  • Communicates clearly and courteously with customers, repair facilities, and internal team members to ensure timely claim resolution.
  • Promotes a positive company image by upholding professionalism, accuracy, and responsiveness in all interactions.
  • Collaborates with other members of the claims team to support overall departmental goals and workload balance.
  • Participates in team meetings and ongoing training to enhance claims knowledge and customer service skills.
  • Performs other duties as assigned.

Required Skills & Abilities:            

  • A strong desire to meet customer needs and deliver exceptional customer experiences,

and an ability to actively listen and calmly resolve customer concerns or complaints.

  • Excellent verbal and written communication skills.
  • Ability to work well with others and support the mutual success of a team.
  • Fluency in Spanish or French is preferred.

Education & Experience:

  • High school diploma or equivalent required; Associates degree or higher, or trade/technical school desirable.
  • At least 1 year of experience handling commercial vehicle claims for a property and casualty insurance company, or warranty company, or 1-2 years of experience working in a customer call center environment, or other customer service-related job.

 

Physical Requirements:

  • Prolonged periods of sitting and working on a computer.
  • Manual dexterity to operate standard office equipment (keyboard, phone, calculator).
  • Visual acuity to read detailed claim files, emails, and digital documents.
  • Ability to communicate clearly via phone and email.
  • Occasional standing, walking, and reaching for files or office materials.
  • Work is primarily performed in an office environment with moderate noise levels.

 

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.


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