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Call Listener Jobs in Raleigh, NC (NOW HIRING)

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Raleigh, NC · On-site +1

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. * Use responsive listening to provide appropriate situational responses. * Meet and maintain ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Durham, NC · On-site +1

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. * Use responsive listening to provide appropriate situational responses. * Meet and maintain ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Durham, NC · Remote

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. * Use responsive listening to provide appropriate situational responses. * Meet and maintain ...

Hays

Customer Care Advocate

Cary, NC · On-site

Preferred: • Prior Call Center or Customer Service Representative experience is preferred. • ... Superb listening skills and professional oral communication skills to inspire trust and ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Raleigh, NC · Remote

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. * Use responsive listening to provide appropriate situational responses. * Meet and maintain ...

MaintainX

Revenue Enablement Manager

Raleigh, NC · Remote

$150/day

Listen to live and recorded calls to provide targeted coaching, surface best practices, and identify skill gaps * Coach frontline XDR managers on how to run effective call reviews, pipeline coaching ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC

Refer Service Call to the appropriate Resolution Owner Support Group * Tracks the progress of an ... Excellent communication skills, (active listening skills) * Able to articulate and speak with clear ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Refer Service Call to the appropriate Resolution Owner Support Group * Tracks the progress of an ... Excellent communication skills, (active listening skills) * Able to articulate and speak with clear ...

AMBA

Inside Sales Insurance Specialist

Raleigh, NC · Remote

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

Apply Early

AMBA

Inside Sales Insurance Specialist

Raleigh, NC · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Cary, NC · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

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All JobsCall Listener JobsCall Listener Jobs in Raleigh, NC

Call Listener information

See Raleigh, NC salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for call listener in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Raleigh, NC? For Call Listener jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Raleigh, NC look for? The top searched job categories for Call Listener jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Call Listener jobs? Cities near Raleigh, NC with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Raleigh, NC as of June 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 81% In-person, 6% Hybrid, and 13% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.
Inside Sales Associate - Work from Home

Inside Sales Associate - Work from Home

Publishing Concepts

Raleigh, NC • Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 15 days ago

Job description

Description:

Publishing Concepts, LP (PCI) is a Fortune 100 Best Companies to Work For, headquartered in Dallas, Texas. For over a century, we have partnered with universities and nonprofit organizations to deepen alumni engagement and strengthen the relationships that fuel philanthropy.


At PCI and our StoryCause fundraising division, we help institutions capture alumni and donor stories at scale, turning meaningful conversations into insights that inspire giving.


By combining human connection with data-driven insight, we help advancement teams build stronger donor relationships and ultimately inspire greater generosity for the missions they serve.


Our work sits at the intersection of storytelling, relationships, and philanthropy. Every conversation we facilitate helps institutions better understand the people who care about their mission, unlocking deeper engagement, stronger communities, and generating long-term financial impact for the institutions we serve.


Through PCI and our StoryCause fundraising department, we help universities and nonprofits capture donor stories at scale, transforming conversations into meaningful insights that inspire giving. We don’t just strengthen connections — we capture, curate, and preserve the world’s stories.


Inside Sales Associates Job Description

We are seeking a highly motivated and detail-oriented Inside Sales Associate to join our team. Your primary responsibility is to engage with clients and guide them through our sales process with exceptional professionalism and efficiency. This role demands keen attention to detail, a commitment to following established processes, and a proactive approach to closing deals while ensuring excellent attendance!


What you bring:

  • A love for sales and a positive, challenge-driven mindset.
  • Resilience, dedication to excellence, and a results-oriented approach.
  • Exceptional communication, active listening, and genuine empathy to connect with clients across a variety of Partners.
  • Goal-oriented, coachable, and motivated to deliver an outstanding experience on every call.
  • Strong keyboarding, spelling, and attention to detail.
  • Your authentic self and personality — we’re hiring you for YOU!

How we differ from other Contact Centers:

Our Culture! At PCI, we don’t just work, we connect, celebrate, and grow together. Our team thrives on joy, recognition, and continuous growth, guided by our five core values: Pursue Excellence Purposefully, Act with Integrity, Innovate a Culture of Fun & Relationships, Unlock Human Potential, and Lead with a Servant’s Heart. We promote from within, support each other, and challenge ourselves every day to make meaningful connections and leave a lasting impact. If you want to do work that matters and be part of a team that’s purpose-driven, as it is fun, we want to meet you!


Inside Sales Responsibilities:


Inbound and Outbound Calls:

  • Handle a high volume of 20-50 inbound and outbound calls from clients. Make every call count. Connect, listen, and leave a lasting impression.

Client Engagement:

  • Make every call count. Connect, listen, and leave a lasting impression. Handle every interaction with clients with professionalism and care, to ensure every client is referenceable and that we consistently represent our Partners to the best of our ability.

Sales Processes:

  • Follow our established sales processes and scripts to ensure consistency and maximize success. Continuously improve your understanding and execution of these procedures.
  • Build value throughout the call, update client records, and pitch three branded apparel and commemorative books offerings on every call. Light fundraising and donation collection.
  • Close with confidence — tackle objections, deliver strong rebuttals, and ensure every client walks away impressed.

Coaching and Training:

  • Participate in ongoing coaching and training to stay updated on product knowledge, campaigns, and sales techniques, and share best practices.

Independent Sales Activities:

  • Work autonomously from your home office to handle inbound leads and make outbound calls to prospective clients. Self-directed coaching is required.

Feedback Loop:

  • Actively seek feedback from your leaders, sales team, and peers to continuously improve the quality of service and address growth areas.

Accountability and Attendance:

  • Maintain excellent attendance and punctuality to ensure consistent coverage to care for our clients by keeping your commitment to your schedule, breaks, lunches, and meetings to optimize team collaboration and workflow.
Requirements:

Requirements for Inside Sales Associates

  • This position is remote; however, the employee must reside permanently in one of the following states: AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA.
  • Minimum 1 year of total work history - professional sales experience or 4-year college degree (preferred).
  • Minimum High School Degree or Equivalent.
  • Must complete a background check within 48 hours of receiving an offer.
  • Must complete a reference check (3 professional references needed).
  • Must have a quiet workspace: Free of disruptions for professional call handling.
  • Experience preferred in making high-volume sales calls.
  • Knowledge in Zoom, Microsoft Office Suite, Five9, or other call center software preferred.

Technical Requirements:

  • Must have hard-wired Internet Connection: We are unable to work off Wi-Fi.
  • Must have a Download speed above 10/Upload Speed above 5.
  • Must have a quiet and distraction-free work environment at home conducive to making and receiving calls professionally.
  • Desktop Equipment provided: You must work off our equipment.

Physical Requirements:

Must be able to sit for long periods of time.


Inside Sales Associates Pay Rate and Schedule:

  • Rate of pay: $16 per hour + uncapped commission.
  • Average Associates earn $40K to $45K per year!
  • Top Performers earn $45K plus per year!
  • Must be able to work any 8-hour shift between 8 am CST and 8 pm CST.
  • Scheduled one-hour lunch and two 15-minute breaks daily.
  • Monday - Friday, offering full-time shifts only.
  • One to two Saturdays per quarter (about one to two Saturdays every three months).

Benefits for Inside Sales Associates - Telemedicine, Medical Insurance, Health Spending Account (HSA), Medical, Dental, Vision, and Life Insurance, Wellness Program, 401K with company match, PTO (vacation, sick, personal, holidays, half-holidays), Bereavement leave, Tuition Reimbursement, and more!


Additional Company Awards


Texas

Great Place to Work: (2 consecutive years)

Best Companies to Work for in Texas (6 consecutive years)

Top 100 Places to Work: Dallas Morning News (7 consecutive years)

Dallas 100: SMU Caruth Inst for Entrepreneurship (3 consecutive years)

Top 100 Places to Work: San Antonio Express-News (2 consecutive years)

San Antonio Business Journal: Best Places to Work (3 consecutive years)


Virginia

Top 100 Places to Work: Inside Business, The Hampton Roads Business Journal (2 consecutive years)

Virginia Business: Best Places to Work (3 consecutive years)


Arkansas

Arkansas Business: Best Places to Work (2 consecutive years)


National

Intl. Customer Management Institute (ICMI) - 2021

Top Workplaces 2021, 2022 - received 7 Culture Excellence Awards

Inc.5000 Fastest Growing Companies in America - 2020 with a growth rate of 102.48%, putting us in rarefied company with organizations such as Microsoft, Timberland, Vizio, Intuit, Chobani, Oracle, and Zappos.com


Learn more about PCI http://notthebigcompany.com/

PCI is firmly committed to the principle of equal employment opportunity. PCI offers employment opportunities without regard to race, color, sex, age, religion, national origin, disability, U.S. military, and or other prohibited bases of discrimination, both state and local. All aspects of the employment relationship (including recruiting, hiring, training, working conditions, compensation, promotion, discipline, and termination) are subject to this policy. Candidates must pass a pre-employment background check.


#ZR


***We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas***