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Call Listener Jobs in Raleigh, NC (NOW HIRING)

Revco Solutions

Collection Specialist

Durham, NC · On-site

$15/hr

Ability to actively listen and speak clearly Preferred: * One (1) year Customer Service and/or Call Center experience * Analytical, Problem-Solving, and Negotiating skills Salary Description $15/hr.

OCI Hospitality

Sales Manager

Holly Springs, NC · On-site

Conducts proactive sales call activities in the market and consistently meets the weekly goal ... Ability to speak clearly and listen attentively. * Ability to read and write effectively. * Ability ...

REVCO SOLUTIONS

Collection Specialist

Durham, NC · On-site

$15/hr

Ability to actively listen and speak clearly Preferred: * One (1) year Customer Service and/or Call Center experience * Analytical, Problem-Solving, and Negotiating skills

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Refer Service Call to the appropriate Resolution Owner Support Group * Tracks the progress of an ... Excellent communication skills, (active listening skills) * Able to articulate and speak with clear ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC

Refer Service Call to the appropriate Resolution Owner Support Group * Tracks the progress of an ... Excellent communication skills, (active listening skills) * Able to articulate and speak with clear ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Raleigh, NC · Remote

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. * Use responsive listening to provide appropriate situational responses. * Meet and maintain ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Durham, NC · On-site +1

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. * Use responsive listening to provide appropriate situational responses. * Meet and maintain ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Raleigh, NC · On-site +1

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. * Use responsive listening to provide appropriate situational responses. * Meet and maintain ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Durham, NC · Remote

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. * Use responsive listening to provide appropriate situational responses. * Meet and maintain ...

AMBA

Inside Sales Insurance Specialist

Raleigh, NC · Remote

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

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Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Raleigh, NC

Call Listener information

See Raleigh, NC salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call listener in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Raleigh, NC?

For Call Listener jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Raleigh, NC look for?

The top searched job categories for Call Listener jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Call Listener jobs?

Cities near Raleigh, NC with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.

Sales Manager

Hampton Inn Holly Springs

Holly Springs, NC • On-site

Full-time

Posted 17 days ago

Job description

Description

Job Summary

The Sales Manager is responsible for the growth of current client relationships and all new account sourcing. The Sales Manager will focus on building and strengthening client relationships and networks. 

Essential Duties and Responsibilities

  • Identifies and executes multiple sales strategies to increase the hotel's client base and top line revenue across designated segments (BT, SMERF, F&B, Government).  
  • Qualifies each potential piece of business by pre-call planning, identifying hot buttons and overcoming obstacles.
  • Conducts proactive sales call activities in the market and consistently meets the weekly goal expectations that are set by sales leadership.
  • Responds to all potential leads and inquiries in a timely manner and customizes responses to each client's needs.
  • Conducts day-to-day social media activities, including posting, responding to comments/messages, and creating engaging content to attract and retain followers on multiple platforms.
  • Maintains current knowledge related to competition, trends, and market conditions and effectively applies strategies to increase business.
  • Prepares weekly reporting requirements in a timely manner. 
  • Creates and maintains positive and professional staff and client relationships. 
  • Presents the hotel in an appealing way to prospective clients by telling intriguing stories and describing available opportunities including on-site property tours and off-site client interactions. 
  • Documents all sales activities and booking in accordance with expected standards in related systems. 
  • Participates in local hospitality and community networking events.
  • Performs all group savvy tasks as needed. 
  • Performs additional responsibilities as assigned by leadership.

Requirements

Qualifications

  • 2 or more years of relevant sales, customer service, or hospitality experience.  
  • Strong interpersonal and communication skills. 
  • Ability to speak clearly and listen attentively. 
  • Ability to read and write effectively. 
  • Ability to resolve problems effectively.  
  • Ability to manage stressful situations with poise and finesse.

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