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Western Union Call Center Jobs in Raleigh, NC (NOW HIRING)

Food Lion

PT Customer Service Leader

Fuquay Varina, NC · On-site

... Western Union, money orders and Coinstar • Ensure work station and front end area of the store ... center KIOSK is filled with paper and properly working • Performs the task of sales associate ...

Food Lion

FT Customer Service Leader

Garner, NC · On-site

... Western Union, money orders and Coinstar • Ensure work station and front end area of the store ... center KIOSK is filled with paper and properly working • Performs the task of sales associate ...

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How much do western union call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for western union call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is a Western Union call center?

A Western Union Call Center job involves assisting customers with money transfers, troubleshooting transaction issues, and providing information about Western Union services. Employees handle customer inquiries via phone, email, or chat, ensuring a smooth and secure transaction process. Strong communication, problem-solving skills, and knowledge of Western Union policies are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Western Union call center position?

To thrive as a Western Union Call Center representative, you need strong customer service abilities, clear communication skills, and a high school diploma or equivalent. Experience with customer relationship management (CRM) software, call center telephony, and knowledge of Western Union’s money transfer systems are highly beneficial. Outstanding candidates are patient, attentive, and able to efficiently handle stressful situations and problem resolution. These competencies are vital to delivering accurate information, maintaining customer trust, and ensuring smooth and secure financial transactions.

What are the common challenges faced by Western Union call center representatives, and how are they supported in overcoming them?

Western Union Call Center representatives often handle a high volume of customer inquiries, including questions about money transfers, payment issues, and fraud prevention. The work can require managing complex situations and addressing concerns from customers across different cultures and languages. To support employees, Western Union provides comprehensive training, access to knowledge bases, and continuous coaching to help resolve issues efficiently. Team leaders and supervisors are available to assist with escalated cases, ensuring employees have the resources they need to deliver prompt and accurate service.

What are popular job titles related to Western Union Call Center jobs in Raleigh, NC?

For Western Union Call Center jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Western Union Call Center jobs in Raleigh, NC look for?

The top searched job categories for Western Union Call Center jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Western Union Call Center jobs?

Cities near Raleigh, NC with the most Western Union Call Center job openings:

Western Union Call Center jobs near you
Infographic showing various Western Union Call Center job openings in Raleigh, NC as of June 2026, with employment types broken down into 52% Full Time, 37% Part Time, and 11% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.

PT Customer Service Leader

Food Lion

Fuquay Varina, NC • On-site

Other

Re-posted 11 days ago

Food Lion rating

5.8

Company rating: 5.8 out of 10

Based on 1,891 frontline employees who took The Breakroom Quiz

75th of 123 rated grocery stores

Job description

Category/Area of Expertise: Retail Operations
Job Requisition: 508396
Address: USA-NC-Fuquay Varina-3417 North Main St
Store Code: Store 01589 Front End (7226924)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
DUTIES AND RESPONSIBILITIES
• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Avoid personal conversations with other associates when customers are present
• Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Maintains proper knowledge of all sales associate register functions and Front End accounting services
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
• Performs the task of the customer lead as needed to ensure service standards are maintained
• Maintain alertness and calls for assistance when needed to service customers per service standards
• Is courteous and helpful to other associates
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer based training (CBT) and training aid courses
• Perform all other duties as assigned\

What Food Lion employees say

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About Food Lion

Sourced by ZipRecruiter

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Industry

Retail and pharmaceutical and medicine manufacturing

Company size

10,000+ Employees

Headquarters location

Salisbury, NC, US

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