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Western Union Call Center Jobs (NOW HIRING)

Hanscom Inc

Call Center Agent

Littleton, MA · On-site

$22.23 - $27.79/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Hanscom Federal Credit Union Call Center Agent It's an exciting time to be at Hanscom Federal Credit Union! As a member of our Call Center, you will join a dynamic team of purpose-driven individuals ...

Intrepid Credit Union

Call Center Associate

Helena, MT · On-site

What's the OPPORTUNITY? - Call Center Representative As a Call Center Representative, you will gain ... Why Intrepid Credit Union? There are many jobs in the market right now and you want to find the ...

New

Corning Credit Union

Call Center Specialist

Corning, NY · On-site

$21 - $25.50/hr

NY Call Center Specialist Location: This is an in-person role located in Corning, NY Corning Credit ... Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in ...

Intrepid Credit Union

Call Center Associate

Helena, MT · On-site

What's the OPPORTUNITY? - Call Center Representative As a Call Center Representative, you will gain ... Why Intrepid Credit Union? There are many jobs in the market right now and you want to find the ...

New

Sound Credit Union

Call Center Representative

Tacoma, WA · On-site

$5.0K/mo

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Sound Credit Union is currently seeking a Call Center Representative to join our team! If you have a passion for helping others, possess a sense of curiosity, enjoy problem-solving, value building ...

CorePlus Credit Union

Call Center Specialist

Bozrah, CT · On-site

$16.75 - $20.75/hr

Travels among all Credit Union branch locations and the Call Center to provide support during ... staffing shortages. * Demonstrates a strong working knowledge of Credit Union products and services ...

Corning Credit Union

Call Center Specialist

Wilmington, NC · On-site

$14.25 - $17.75/hr

NC Call Center Specialist Corning Credit Union is seeking Call Center Specialists to join our team in the Wilmington, NC market. Corning Credit Union (CCU) is one of the leading credit unions in the ...

TEG Federal Credit Union

Call Center Representative

Fishkill, NY · On-site

$21 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Representative Fishkill, NY $21-$24/hour, based on experience Full-Time | Monday-Saturday (flexible schedule required) At TEG Federal Credit Union, we're more than just a financial ...

Sound Credit Union

Call Center Representative

Tacoma, WA · On-site

$21.50 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Sound Credit Union is currently seeking a Call Center Representative to join our team! If you have a passion for helping others, possess a sense of curiosity, enjoy problem-solving, value building ...

Sound Credit Union

Call Center Representative

Tacoma, WA

$21.50 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Sound Credit Union is currently seeking a Call Center Representative to join our team! If you have a passion for helping others, possess a sense of curiosity, enjoy problem-solving, value building ...

American 1 Credit Union

Call Center Representative

Jackson, MI · On-site

$19.08/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Call Center Representative Do you have Call Center experience? Are you enthusiastic, goal driven ... Then we invite you to consider a career at American 1 Credit Union! Location: On-site in Jackson ...

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All JobsWestern Union Call Center Jobs

Western Union Call Center information

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How much do western union call center jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for western union call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the common challenges faced by Western Union call center representatives, and how are they supported in overcoming them?

Western Union Call Center representatives often handle a high volume of customer inquiries, including questions about money transfers, payment issues, and fraud prevention. The work can require managing complex situations and addressing concerns from customers across different cultures and languages. To support employees, Western Union provides comprehensive training, access to knowledge bases, and continuous coaching to help resolve issues efficiently. Team leaders and supervisors are available to assist with escalated cases, ensuring employees have the resources they need to deliver prompt and accurate service.

What are the key skills and qualifications needed to thrive in the Western Union call center position?

To thrive as a Western Union Call Center representative, you need strong customer service abilities, clear communication skills, and a high school diploma or equivalent. Experience with customer relationship management (CRM) software, call center telephony, and knowledge of Western Union’s money transfer systems are highly beneficial. Outstanding candidates are patient, attentive, and able to efficiently handle stressful situations and problem resolution. These competencies are vital to delivering accurate information, maintaining customer trust, and ensuring smooth and secure financial transactions.

What is a Western Union call center?

A Western Union Call Center job involves assisting customers with money transfers, troubleshooting transaction issues, and providing information about Western Union services. Employees handle customer inquiries via phone, email, or chat, ensuring a smooth and secure transaction process. Strong communication, problem-solving skills, and knowledge of Western Union policies are essential for success in this role.

More about Western Union Call Center jobs

What cities are hiring for Western Union Call Center jobs?

Cities with the most Western Union Call Center job openings:

What states have the most Western Union Call Center jobs?

States with the most job openings for Western Union Call Center jobs include:

What job categories do people searching Western Union Call Center jobs look for?

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Western Union Call Center jobs near you
Infographic showing various Western Union Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Specialist

Coreplus Federal Credit Union

Norwich, CT • On-site

$16.75 - $21/hr

Full-time

Re-posted 8 hours ago

Job description

Job Type
Full-time
Description
This a full-time position with a 37.50 hour work week. Monday-Thursday 8:30-4:30, Friday 8:30-5:30 and alternating Saturdays 8:45-12:00.
Job Title: Call Center Specialist
Department: Retail Operations
Reports To: Call Center Manager
FLSA Status: Non-Exempt
Location: 350 Salem Turnpike (homebase) travel amongst branch and call center locations.
SUMMARY
The Call Center Specialist position requires an outgoing and enthusiastic professional interested in building upon new and existing member relationships in a proactive, fast paced, retail sales environment in the Credit Unions retail branches and call center. This position is responsible for processing a variety of member teller transactions while also responding to member requests via telephone and the Credit Union's e-services platforms. Additionally, the Call Center Specialist will assist in opening new memberships and accepting loan applications for new and existing members.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  1. Assists members and potential members with their requests in person or by telephone.
  2. Answers questions about products and services the Credit Union offers while also resolving problems.
  3. Identifies cross-sell opportunities and cross-sells products and services to members in person and through the telephone.
  4. Responsible for meeting sales goals and expanding the member relationship.
  5. Performs all teller functions, such as processing deposits, withdrawals, payments, transfers, selling money orders, maintaining cash drawer, and accurate knowledge of cash advances.
  6. Monitor and respond to online banking inquiries and text messaging.
  7. Prepare e-sign packages and assist members in the proper completion and electronic signing of documents.
  8. Accept loan applications in person and over the phone. Explains a variety of lending options and products to members in a professional and courteous manner.
  9. Obtain and analyze credit bureau reports, verify information, calculate debt ratios and submit loan applications in the Credit Union's Loanwriter software.
  10. Travels among all Credit Union branch locations and the Call Center to provide support during staffing shortages.
  11. Demonstrates a strong working knowledge of Credit Union products and services and is responsible for meeting or surpassing individual sales goals
  12. Educate members on online banking and bill pay services.
  13. Performs other related duties upon request.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
QUALIFICATIONS
  • High school diploma or equivalent.
  • One year related Call Center and financial services experience and/or training preferred.
  • Intermediate knowledge of various technical platforms including Microsoft office (excel, word etc.) with a basic knowledge of Microsoft windows.
  • Ability to work well on teams and independently while keeping internal and external service top of mind.
  • Ability to interpret a variety of instructions furnished in written, oral or schedule form.
  • Excellent communication skills.
  • Knowledgeable and proficient in the use of computers and computer software such as; Microsoft Office (Word, Excel).
  • Possess a strong sales and service mentality, desire to succeed, and good organizational/interpersonal skills with a strong member focus.
  • Demonstrates a strong working knowledge of Credit Union products and services as well as policies and procedures.
  • Reliable means of transportation.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate to high.

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