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Western Union Call Center Jobs (NOW HIRING)

Comfort Matters LLC

Call Center Manager

Osseo, MN · On-site

As a Call Center Manager, you will be responsible for leading and developing a team of customer ... Western Suburbs we've chosen to concentrate on. That allows us to travel less and offer better ...

Arkansas Federal Credit Union

Call Center Agent

Little Rock, AR · On-site

$12 - $15.75/hr

Arkansas Federal Credit Union is seeking enthusiastic, innovative, and well-rounded individuals to ... As a Call Center Agent you serve as an advocate and financial expert dedicated to helping members ...

Comfort Matters

Call Center Manager

Osseo, MN · On-site

As a Call Center Manager, you will be responsible for leading and developing a team of customer ... Western Suburbs we've chosen to concentrate on. That allows us to travel less and offer better ...

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Western Union Call Center information

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How much do western union call center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for western union call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Western Union call center?

A Western Union Call Center job involves assisting customers with money transfers, troubleshooting transaction issues, and providing information about Western Union services. Employees handle customer inquiries via phone, email, or chat, ensuring a smooth and secure transaction process. Strong communication, problem-solving skills, and knowledge of Western Union policies are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Western Union call center position?

To thrive as a Western Union Call Center representative, you need strong customer service abilities, clear communication skills, and a high school diploma or equivalent. Experience with customer relationship management (CRM) software, call center telephony, and knowledge of Western Union’s money transfer systems are highly beneficial. Outstanding candidates are patient, attentive, and able to efficiently handle stressful situations and problem resolution. These competencies are vital to delivering accurate information, maintaining customer trust, and ensuring smooth and secure financial transactions.

What are the common challenges faced by Western Union call center representatives, and how are they supported in overcoming them?

Western Union Call Center representatives often handle a high volume of customer inquiries, including questions about money transfers, payment issues, and fraud prevention. The work can require managing complex situations and addressing concerns from customers across different cultures and languages. To support employees, Western Union provides comprehensive training, access to knowledge bases, and continuous coaching to help resolve issues efficiently. Team leaders and supervisors are available to assist with escalated cases, ensuring employees have the resources they need to deliver prompt and accurate service.

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What states have the most Western Union Call Center jobs?

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What job categories do people searching Western Union Call Center jobs look for?

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Western Union Call Center jobs near you
Infographic showing various Western Union Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative II

Silver State Schools Credit Union

Las Vegas, NV

$14.75 - $18.25/hr

Full-time

Re-posted 22 days ago

Job description

Call Center Representative II
Full Time (40 Hours)
Monday - Saturday (Varies)

Headquarters
630 Trade Center Drive
Las Vegas, NV 89119
PURPOSE:
The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, “Excellent Member Service and Financial Solutions – For Life,” by providing outstanding service to both members and internal members. A key component of this service is to identify member needs and provide appropriate credit union product solutions.
  • To deliver service in alignment with our Service Commitments:
    • I will earn respect and build trust by acting with integrity in every situation.
    • I will understand my role in supporting the team to achieve our purpose.
    • I will focus on people over products and build lasting relationships.
    • I will take ownership and accept responsibility.
    • I will treat my coworkers with the same high standards as I treat my member.
    • I will continuously look for ways to improve myself, my credit union, and my community.
    • I will accept there is no “they”. We are one working toward the same mission.
    • I will commit to the core values.
  • Possess adequate product knowledge as measured by the annual product knowledge certification assessment.
  • Meet or exceed established sales and service goals.
SUMMARY:
Responsible for building relationships with our credit union members. Must be able to present credit union products and services that match the member needs. Assist members in resolving account and/or loan related problems.
Build member relationships through proactively identifying additional products and services that will aid the member in achieving their financial goals. Communicate effectively with prospective and current members and represent the credit union in a positive and professional manner. Provide highest level of caring, personalized service and quality products, while staying abreast of members’ needs and expectations.
Primarily provides member services via telephone, email, text, or chat by performing transactions on members’ accounts, answers questions and cross-sells credit union services, opening accounts, process loan applications, and resolving member concerns.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
In accordance with prescribed methods and operating policies and established practice, the Call Center Representative II:
  • Contribute to the development and refinement of the credit union’s member growth and strategy working in a team environment dedicated to exceptional member service.
  • Ability to perform in a high-volume/production, fast-paced Call Center environment processing new accounts and assisting members. This includes inbound and outbound calls to members and potential members offering products and services to enhance the member engagement.
  • Ability to organize and prioritize work in a high volume and fast paced environment to ensure timely and accurate new account openings, processing of all requests, and resolving member questions, concerns, or issues.
  • Professionally greets and interviews members and potential members to determine financial needs. Suggests and explains appropriate deposit, lending, and investment products.
  • Answers questions about products and services and recommends suitable products and services as well as suitable insurance products and ancillary products; resolves problems that are within their authority; refers problems that are beyond their authority to their supervisor, along with their recommendations.
  • Uncovers opportunities to refer business to other lines of business partners within the credit union such as mortgage solutions, member business solutions, and investment solutions.
  • Responsible for accurately completing New Account applications received via online and mobile applications. Capturing member’s direct deposit, gathering all required documents, properly following compliance, and regulatory guidelines.
  • Work cooperatively with Call Center team as well as other departments to assist members and connects members to appropriate staff member or department when needed with minimum transfers.
  • Processes a variety of financial transactions for members including processing transfers and loan payments within credit union accounts, issuing checks/drafts, and other negotiable instruments.
  • Identify cross-sell opportunities to enhance relationship with member and provide enhanced services to members by maintaining expert level of knowledge of Credit Union features and benefits, products, and services. This position models a retail type sales and service environment.
  • Responds and researches member inquiries regarding account history including loan amortization, access to services, resolving account discrepancies, balancing and reconciling, card and account disputes, adding or reducing service features on various accounts, assisting members to make the most effective use of automated services and explaining loan decisions.
  • Effectively explain the features and benefits of credit union electronic services and payments including debit and credit cards, eVoice, SilverConnect, online and mobile banking (consumer and business) including bill payment, mobile app functions, POPmoney (P2P), Card Controls, Positive Pay, online wires, direct deposit, ACH and payroll deduction.
  • Be familiar with Loans PQ, and able to review and communicate credit application decisions for consumer loans.
  • Take ownership of all member requests, with minimal need to refer to another department within the Credit Union.
  • Performs clerical duties such as photocopying, faxing, processing incoming and outgoing mail, filing and notary services.
  • May perform Senior Call Center Representative duties as required in their absence.
  • May assist in training new Call Center Representatives in all financial service transactions and Call Center procedures.
  • Meet and/or exceed all assigned call center goals (i.e. Average Handle Time, Abandon Call Ratios, Average Hold Time, and Percentage of Connected Calls. This includes all new account cross sell ratio goals and referrals.
  • Competent and confident in the sales environment.
  • Meet or exceed minimum expectations and referral goals as assigned.
  • Follow established credit union policies and procedures, government rules and regulations, and security guidelines.
  • Cooperative and positive attitude toward members, potential members, and credit union team.
  • Maintain a professional appearance and demeanor.
  • Adhere and promote the credit union’s core values (SMART Pro).
  • Perform all required functions with accuracy, efficiency, dependability and within the Credit Union’s standard of conduct.
  • Performs other duties as assigned.
EDUCATION and/or EXPERIENCE:
High School diploma or GED; two-five years related experience and/or training; or equivalent combination of education and experience.
Thorough knowledge of credit union's computer systems for performing basic input/output tasks including Word and Excel desired.

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*
**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**
SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)
DRUG-FREE WORKPLACE

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