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Evening Call Center Outbound Jobs in Indiana (NOW HIRING)

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$14 - $18.25/hr

Call Center Agent (Lead Generator) Call Center Agents (Lead Generators) support our Outside/Inside ... Make outbound calls via an automated dialer system, to offer estimate opportunities to businesses ...

AYS

Call center representative

Indianapolis, IN · On-site

$15.25 - $19/hr

As a Call Center Representative, you will be responsible for handling inbound and outbound calls from customers, providing them with excellent service and resolving any issues or concerns they may ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN

$15 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Call Center Agent (Lead Generator) Dept: Sales & Marketing Location: In OFFICE(Sales Office ... Make outbound calls via an automated dialer system, to offer estimate opportunities to businesses ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Call Center Agent (Lead Generator) Dept: Sales & Marketing Location: In OFFICE (Sales Office ... Make outbound calls via an automated dialer system, to offer estimate opportunities to businesses ...

ACR1.COM Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Call Center Agent (Lead Generator) Dept : Sales & Marketing Location: In OFFICE (Sales Office ... Make outbound calls via an automated dialer system, to offer estimate opportunities to businesses ...

Resource Hub

Call Center Representative

Indianapolis, IN · On-site

$15.25 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Call Center Representative is responsible for handling inbound and outbound communication with patients and partners, assisting with service requests, and ensuring timely and accurate follow-up. ...

Resource Hub

Call Center Representative

Indianapolis, IN · On-site

$15.25 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Call Center Representative is responsible for handling inbound and outbound communication with patients and partners, assisting with service requests, and ensuring timely and accurate follow-up. ...

Grote Automotive

Call Center Team Lead

Fort Wayne, IN · On-site

$20 - $25/hr

  • Medical

  • Retirement

  • PTO

... Center Team Lead to help drive our customer experience and sales opportunities This is a hands-on ... and outbound call activity • Coach team members on phone skills, appointment setting, and ...

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All JobsEvening Call Center Outbound JobsEvening Call Center Outbound Jobs in Indiana

Evening Call Center Outbound information

What is the difference between Evening Call Center Outbound vs Evening Call Center Inbound?

AspectEvening Call Center OutboundEvening Call Center Inbound
Primary RoleMaking outgoing calls to customers or prospectsHandling incoming calls from customers
Required SkillsCommunication, persuasion, sales techniquesCustomer service, problem-solving, active listening
Work EnvironmentOutbound calling environment, often sales-focusedInbound call handling, support-focused
Typical CertificationsNone specific, but sales or communication skills preferredCustomer service certifications optional

While both roles operate in the call center environment during evening hours, outbound agents focus on making calls to generate sales or leads, whereas inbound agents handle incoming customer inquiries and support. The skills required differ mainly in persuasion versus customer service, but both roles share similar work environments and industry usage.

What is an evening call center outbound job?

An evening call center outbound job involves making calls to customers or prospects during evening hours, often for sales, surveys, or follow-up purposes. Employees typically use phone systems and communication skills to achieve specific targets in a scheduled shift that occurs outside regular daytime hours.

What cities in Indiana are hiring for Evening Call Center Outbound jobs?

Cities in Indiana with the most Evening Call Center Outbound job openings:

Evening Call Center Outbound jobs near you

Outbound Call Center Representative

Surf Internet

Fort Wayne, IN

Full-time

Posted 8 days ago

Surf Internet rating

7.8

Company rating: 7.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

36th of 99 rated telecommunications companies

Job description

Overview

The Outbound Call Center Representative is responsible for proactively contacting prospective and existing customers to generate sales opportunities, promote products and services, and drive revenue growth. This role serves as a key point of contact between the company and its customers, delivering a professional, consultative sales experience through outbound telephone outreach and follow-up communications.

Reports To:               Inside Sales Supervisor

Department:               Sales - Residential     

Job Status:                Exempt          

Responsibilities:
  • Conduct high-volume outbound calls to prospective and existing customers using company-provided lead lists and dialing systems. 
  • Identify customer needs and recommend products, services, or upgrades that best fit those needs. 
  • Build strong relationships with potential and existing customers by demonstrating a friendly and helpful approach that makes them feel comfortable and willing to purchase or upgrade their existing services.   
  • Follow approved call scripts, sales processes, and compliance guidelines. 
  • Accurately document customer interactions, dispositions, and sales activities within the CRM system. 
  • Maintain detailed and up-to-date customer records. 
  • Schedule appointments, callbacks, and follow-up activities as needed. 
  • Stay informed about the latest services, products, and promotions available to customers. 
  • Meet or exceed key performance indicators (KPIs) including call volume, contact rate, conversion rate, and revenue targets. 
  • Participate in coaching sessions, training programs, and team meetings to continuously improve performance. 

Qualifications:

  • High school diploma or equivalent. 
  • 1+ years of call center, inside sales, telemarketing, or customer service experience. 
  • Strong verbal communication and active listening skills. 
  • Ability to build rapport quickly with customers over the phone. 
  • Basic computer proficiency, including HubSpot and Microsoft Office applications. 
  • Strong organizational skills and attention to detail. 
  • Ability to work independently while maintaining productivity standards. 
  • Ability to thrive in a fast-paced, goal-oriented environment. 
  • Previous outbound sales or lead generation experience. 
  • Experience using automated dialing platforms and customer relationship management (CRM) systems. 
  • Proven track record of achieving or exceeding sales goals. 

What Surf Internet employees say

Pay

Benefits

Hours and flexibility

Workplace

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