... virtual service channels. * Provide first-response troubleshooting for telephony systems, softphones, call routing issues, system access, and essential applications used by Contact Center staff ...
... virtual service channels. * Provide first-response troubleshooting for telephony systems, softphones, call routing issues, system access, and essential applications used by Contact Center staff ...
Float Concierge Banker
Newburgh, IN · On-site +1
$17.80/hr
Call center or virtual service experience preferred * Self-motivated and adaptable to changing work environments About Heritage Federal Credit Union Heritage Federal Credit Union is a full-service ...
Float Concierge Banker
Newburgh, IN · On-site +1
$17.80/hr
Call center or virtual service experience preferred * Self-motivated and adaptable to changing work environments About Heritage Federal Credit Union Heritage Federal Credit Union is a full-service ...
Float Concierge Banker
Newburgh, IN · On-site
$17.80/hr
Call center or virtual service experience preferred * Self-motivated and adaptable to changing work environments About Heritage Federal Credit Union Heritage Federal Credit Union is a full-service ...
Float Concierge Banker
Newburgh, IN · On-site
$17.80/hr
Call center or virtual service experience preferred * Self-motivated and adaptable to changing work environments About Heritage Federal Credit Union Heritage Federal Credit Union is a full-service ...
Float Concierge Banker
Newburgh, IN · On-site
$17.80/hr
Call center or virtual service experience preferred * Self-motivated and adaptable to changing work environments About Heritage Federal Credit Union Heritage Federal Credit Union is a full-service ...
Float Concierge Banker
Newburgh, IN · On-site
$17.80/hr
Call center or virtual service experience preferred * Self-motivated and adaptable to changing work environments About Heritage Federal Credit Union Heritage Federal Credit Union is a full-service ...
CS Specialist I - Customer Service Center
Indianapolis, IN · On-site
$16.25 - $21.50/hr
De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt ... virtual environment. Possesses knowledge and experience using Android and Apple products and Bank ...
CS Specialist I - Customer Service Center
Indianapolis, IN · On-site
$16.25 - $21.50/hr
De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt ... virtual environment. Possesses knowledge and experience using Android and Apple products and Bank ...
CS Specialist I - Customer Service Center
Fort Wayne, IN · On-site
$15.50 - $20.50/hr
De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt ... virtual environment. Possesses knowledge and experience using Android and Apple products and Bank ...
CS Specialist I - Customer Service Center
Fort Wayne, IN · On-site
$15.50 - $20.50/hr
De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt ... virtual environment. Possesses knowledge and experience using Android and Apple products and Bank ...
CS Specialist I - Customer Service Center
New Albany, IN · On-site
$15.75 - $20.75/hr
De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt ... virtual environment. Possesses knowledge and experience using Android and Apple products and Bank ...
CS Specialist I - Customer Service Center
New Albany, IN · On-site
$15.75 - $20.75/hr
De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt ... virtual environment. Possesses knowledge and experience using Android and Apple products and Bank ...
Inbound call center experience strongly preferred. * Medical terminology training and experience in ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...
Inbound call center experience strongly preferred. * Medical terminology training and experience in ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...
... Center team members. Provides and supports the implementation of business solutions by building ... Educates Driver Trainees on change initiatives through classroom training and virtual classroom ...
... Center team members. Provides and supports the implementation of business solutions by building ... Educates Driver Trainees on change initiatives through classroom training and virtual classroom ...
... Center team members. Provides and supports the implementation of business solutions by building ... Educates Driver Trainees on change initiatives through classroom training and virtual classroom ...
... Center team members. Provides and supports the implementation of business solutions by building ... Educates Driver Trainees on change initiatives through classroom training and virtual classroom ...
... Center team members. Provides and supports the implementation of business solutions by building ... Educates Driver Trainees on change initiatives through classroom training and virtual classroom ...
... Center team members. Provides and supports the implementation of business solutions by building ... Educates Driver Trainees on change initiatives through classroom training and virtual classroom ...
... Center team members. Provides and supports the implementation of business solutions by building ... Educates Driver Trainees on change initiatives through classroom training and virtual classroom ...
... Center team members. Provides and supports the implementation of business solutions by building ... Educates Driver Trainees on change initiatives through classroom training and virtual classroom ...
... Center team members. Provides and supports the implementation of business solutions by building ... Educates Driver Trainees on change initiatives through classroom training and virtual classroom ...
... Center team members. Provides and supports the implementation of business solutions by building ... Educates Driver Trainees on change initiatives through classroom training and virtual classroom ...
... Center team members. Provides and supports the implementation of business solutions by building ... Educates Driver Trainees on change initiatives through classroom training and virtual classroom ...
... Center team members. Provides and supports the implementation of business solutions by building ... Educates Driver Trainees on change initiatives through classroom training and virtual classroom ...
... Center team members. Provides and supports the implementation of business solutions by building ... Educates Driver Trainees on change initiatives through classroom training and virtual classroom ...
... Center team members. Provides and supports the implementation of business solutions by building ... Educates Driver Trainees on change initiatives through classroom training and virtual classroom ...
... Center team members. Provides and supports the implementation of business solutions by building ... Educates Driver Trainees on change initiatives through classroom training and virtual classroom ...
... Center team members. Provides and supports the implementation of business solutions by building ... Educates Driver Trainees on change initiatives through classroom training and virtual classroom ...
... Center team members. Provides and supports the implementation of business solutions by building ... Educates Driver Trainees on change initiatives through classroom training and virtual classroom ...
... Center team members. Provides and supports the implementation of business solutions by building ... Educates Driver Trainees on change initiatives through classroom training and virtual classroom ...
... Center team members. Provides and supports the implementation of business solutions by building ... Educates Driver Trainees on change initiatives through classroom training and virtual classroom ...
... Center team members. Provides and supports the implementation of business solutions by building ... Educates Driver Trainees on change initiatives through classroom training and virtual classroom ...
... Center team members. Provides and supports the implementation of business solutions by building ... Educates Driver Trainees on change initiatives through classroom training and virtual classroom ...
... Center team members. Provides and supports the implementation of business solutions by building ... Educates Driver Trainees on change initiatives through classroom training and virtual classroom ...
... Center team members. Provides and supports the implementation of business solutions by building ... Educates Driver Trainees on change initiatives through classroom training and virtual classroom ...
... Center team members. Provides and supports the implementation of business solutions by building ... Educates Driver Trainees on change initiatives through classroom training and virtual classroom ...
Virtual Call Center Trainee information
What are some common challenges faced by Virtual Call Center Trainees and how can they be overcome?
Virtual Call Center Trainees often face challenges such as adapting to remote work technology, managing time independently, and quickly learning customer service protocols. To overcome these, it’s important to familiarize yourself with the call center’s software through training resources, establish a dedicated and quiet workspace, and proactively seek feedback from supervisors and peers. Building strong communication skills and staying organized will also help you handle a high volume of calls and deliver excellent customer service, which are key to advancing within the role.
What are Virtual Call Center Trainees?
Virtual Call Center Trainees are individuals who are in the process of learning the skills and procedures needed to handle customer service or support calls remotely. These trainees typically undergo training on company policies, communication techniques, software systems, and problem-solving strategies. Their work is conducted entirely online, allowing them to assist customers from any location with internet access. The goal is to prepare them for a full role as virtual call center agents who can efficiently resolve customer inquiries and issues.
What are the key skills and qualifications needed to thrive as a Virtual Call Center Trainee, and why are they important?
To thrive as a Virtual Call Center Trainee, you need strong communication skills, basic computer proficiency, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and online chat platforms is commonly required. Active listening, patience, and problem-solving abilities help you stand out by effectively addressing customer needs and building rapport. These skills ensure efficient service delivery, customer satisfaction, and adaptability in a remote work environment.
What is the difference between Virtual Call Center Trainee vs Virtual Call Center Agent?
| Aspect | Virtual Call Center Trainee | Virtual Call Center Agent |
|---|---|---|
| Credentials | Basic training, onboarding | Customer service skills, sometimes certifications |
| Work Environment | Training sessions, supervised environment | Live calls, independent work from home |
| Job Role | Learning and shadowing | Handling customer inquiries, problem-solving |
The Virtual Call Center Trainee is an entry-level position focused on training and skill development, often under supervision. In contrast, the Virtual Call Center Agent is responsible for managing customer interactions independently after training. Trainees are in a learning phase, while agents are active service providers. Both roles are essential in the call center industry, with trainees preparing for full agent responsibilities.
What are the most commonly searched types of Virtual Call Center jobs in Indiana? The most popular types of Virtual Call Center jobs in Indiana are:
What are popular job titles related to Virtual Call Center Trainee jobs in Indiana? For Virtual Call Center Trainee jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Trainee jobs in Indiana look for? The top searched job categories for Virtual Call Center Trainee jobs in Indiana are:
What cities in Indiana are hiring for Virtual Call Center Trainee jobs? Cities in Indiana with the most Virtual Call Center Trainee job openings:
Full-time
Posted 13 days ago
Job description
The Contact Center Assistant Manager supports the daily leadership, coaching, and operational effectiveness of the Contact Center. This role assists in overseeing phone operations, chat, secure messaging, and virtual service interactions. The Assistant Manager ensures consistent service delivery, supports first-level technology troubleshooting, provides escalated member assistance, and fosters a collaborative, service-focused team environment.
The Assistant Manager serves as a working leader-supporting staff on the floor, assisting with scheduling and workflow coordination, performing quality reviews, and stepping into representative, specialist, or lead duties during peak periods. This role collaborates and supports the Manager when Contact Center processes intersect with broader Retail Delivery operations.
Hours: Monday - Friday 9 AM - 6 PM with 2/3 Saturdays a month
Duties and Responsibilities (Essential Functions):
Operational & Technology Support
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The Assistant Manager serves as a working leader-supporting staff on the floor, assisting with scheduling and workflow coordination, performing quality reviews, and stepping into representative, specialist, or lead duties during peak periods. This role collaborates and supports the Manager when Contact Center processes intersect with broader Retail Delivery operations.
Hours: Monday - Friday 9 AM - 6 PM with 2/3 Saturdays a month
Duties and Responsibilities (Essential Functions):
Operational & Technology Support
- Support daily operational needs of the Contact Center across phone, chat, secure messaging, and virtual service channels.
- Provide first-response troubleshooting for telephony systems, softphones, call routing issues, system access, and essential applications used by Contact Center staff.
- Assist in implementing new procedures, system upgrades, scripting changes, and communication updates.
- Perform Contact Center Representative, Specialist, and Lead duties during high-volume or coverage needs.
- Maintain accurate procedure documentation and contribute to workflow improvements.
- Monitor real-time dashboards and queues to ensure service-level adherence and adequate coverage.
- Provide daily coaching, observation, quality feedback, and mentoring to Contact Center team members.
- Participate in interviewing, selecting, and onboarding new Contact Center staff.
- Assist with scheduling, coverage management, attendance review, and workload distribution.
- Support training, cross-training, and ongoing development to strengthen team competency.
- Reinforce policy compliance, service standards, and accountability expectations.
- Help maintain a positive, member-focused culture with strong teamwork and communication.
- Conduct call monitoring and quality assessments for phone, chat, and secure messaging interactions.
- Provide timely coaching and feedback based on quality findings.
- Assist in resolving escalated or complex member concerns with professionalism and empathy.
- Monitor member feedback and identify improvement opportunities in service or communication.
- Encourage consistent, high-quality service across all digital and live channels.
- Support digital adoption, product awareness, and service initiatives that enhance member engagement.
- Assist with the rollout of communication updates, service improvements, and operational projects.
- Provide input on new technologies, process enhancements, or tools that may benefit members or staff.
- Participate in ongoing leadership, compliance, and technology training.
- Maintain awareness of industry and Contact Center best practices.
- Take ownership of personal development by participating in ongoing training, seeking feedback, and building knowledge and skills relevant to role, department, compliance, and credit union's mission.
- Strong, empathetic communication skills with the ability to remain calm, supportive, and professional during challenging interactions.
- Working knowledge of retail banking processes (account opening, authentication, digital banking tools, payments, deposits, etc.).
- Ability to troubleshoot basic telephone, software, and system-access issues.
- Proficient with Microsoft Office Suite and able to quickly learn new systems.
- Demonstrated ability to coach, mentor, and develop employees.
- Strong problem-solving, decision-making, and prioritization skills.
- Ability to balance member needs, service expectations, and policy compliance.
- Commitment to confidentiality, accuracy, and adherence to regulatory standards.
- Ability to communicate, verbally and in writing, in a professional manner when dealing with employees, members, vendors and company contacts.
- Ability to follow the core values of honesty, integrity, mutual respect, pride and ownership.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
About Purdue Federal Credit Union
Sourced by ZipRecruiter
Industry
Commercial banking
Company size
201 - 500 Employees
Headquarters location
West Lafayette, IN, US
Year founded
1969