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Virtual Call Center Trainee Jobs in Seattle, WA (NOW HIRING)

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site

$17.50 - $22/hr

... and virtual care offerings. As our Patient Access Specialist (Call Center Representative), you will help our patients and their families by providing essential operational support and scheduling ...

Sound Credit Union

Call Center Representative

Tacoma, WA · On-site

$5.0K/mo

Call Center Representative Corporate Office Extension - Tacoma, WA 98418 Overview Salary Range $21 ... Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services. * Free and/or ...

Sound Credit Union

Call Center Representative

Tacoma, WA · On-site

$21.50 - $26.50/hr

Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services. * Free and/or ... As the first point of contact in our Call Center, you will assist our members over the phone with ...

Sound Credit Union

Call Center Representative

Tacoma, WA

$21.50 - $26.50/hr

Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services. * Free and/or ... As the first point of contact in our Call Center, you will assist our members over the phone with ...

Sound Credit Union

Call Center Representative

Lynnwood, WA · On-site

$21.50 - $26.50/hr

Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services. * Free and/or ... As the first point of contact in our Call Center, you will assist our members over the phone with ...

Aspen Dental

Bilingual Scheduling Center Agent

WA

$17/hr

Virtual training classes begin soon, don't miss your opportunity to say YES to a career with Aspen ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

U-Haul

Moving Center General Manager Trainee

Auburn, WA · On-site

$20.13 - $22.13/hr

As General Manager Trainee you will be able to see the ways to make our rental facilities ... Virtual doctor visits * Career stability * Opportunities for advancement * Valuable on-the-job ...

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Virtual Call Center Trainee information

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How much do virtual call center trainee jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for virtual call center trainee in Seattle, WA is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $21.35 per hour, depending on experience, location, and employer.

What is a virtual call center trainee?

Virtual Call Center Trainees are individuals who are in the process of learning the skills and procedures needed to handle customer service or support calls remotely. These trainees typically undergo training on company policies, communication techniques, software systems, and problem-solving strategies. Their work is conducted entirely online, allowing them to assist customers from any location with internet access. The goal is to prepare them for a full role as virtual call center agents who can efficiently resolve customer inquiries and issues.

What are the key skills and qualifications needed to thrive as a virtual call center trainee, and why are they important?

To thrive as a Virtual Call Center Trainee, you need strong communication skills, basic computer proficiency, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and online chat platforms is commonly required. Active listening, patience, and problem-solving abilities help you stand out by effectively addressing customer needs and building rapport. These skills ensure efficient service delivery, customer satisfaction, and adaptability in a remote work environment.

What are some common challenges faced by virtual call center trainees and how can they be overcome?

Virtual Call Center Trainees often face challenges such as adapting to remote work technology, managing time independently, and quickly learning customer service protocols. To overcome these, it’s important to familiarize yourself with the call center’s software through training resources, establish a dedicated and quiet workspace, and proactively seek feedback from supervisors and peers. Building strong communication skills and staying organized will also help you handle a high volume of calls and deliver excellent customer service, which are key to advancing within the role.

What is the difference between Virtual Call Center Trainee vs Virtual Call Center Agent?

AspectVirtual Call Center TraineeVirtual Call Center Agent
CredentialsBasic training, onboardingCustomer service skills, sometimes certifications
Work EnvironmentTraining sessions, supervised environmentLive calls, independent work from home
Job RoleLearning and shadowingHandling customer inquiries, problem-solving

The Virtual Call Center Trainee is an entry-level position focused on training and skill development, often under supervision. In contrast, the Virtual Call Center Agent is responsible for managing customer interactions independently after training. Trainees are in a learning phase, while agents are active service providers. Both roles are essential in the call center industry, with trainees preparing for full agent responsibilities.

What are the most commonly searched types of Virtual Call Center jobs in Seattle, WA?

The most popular types of Virtual Call Center jobs in Seattle, WA are:

What are popular job titles related to Virtual Call Center Trainee jobs in Seattle, WA?

For Virtual Call Center Trainee jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Trainee jobs in Seattle, WA look for?

The top searched job categories for Virtual Call Center Trainee jobs in Seattle, WA are:

Virtual Call Center Trainee jobs near you
Infographic showing various Virtual Call Center Trainee job openings in Seattle, WA as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,299 per year, or $20.3 per hour.

Call Center Representative

CommonSpirit Health

Edmonds, WA • On-site

$17.50 - $22/hr

Other

Re-posted 18 days ago

CommonSpirit Health rating

7.0

Company rating: 7.0 out of 10

Based on 541 frontline employees who took The Breakroom Quiz

420th of 895 rated healthcare providers

Job description

Call Center Representative

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

As our Patient Access Specialist (Call Center Representative), you will help our patients and their families by providing essential operational support and scheduling services, so they can easily access the care they need with a seamless and positive experience.

Every day you will represent VMMC during initial phone contact, answering incoming requests and assisting patients based on their individual needs. You will be expected to schedule, cancel, and reschedule patient appointments by assessing callers' specific needs through probing questions, while maintaining patient confidentiality and simultaneously providing each caller with extraordinary and efficient customer service. You will also communicate efficiently and effectively, both written and verbally, with the clinical care team on behalf of the patient.

To be successful in this role, you must demonstrate a high level of customer service consistent with VMMC's mission, goals, and service standards, and possess exceptional communication and organizational skills.

Please Note:

This position has the option to work remote after a 4-week minimum onsite training at the Edmonds Call Center in Edmonds, WA. The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours.

One application is sufficient, we ask that you do not apply to multiple of the Call Center Representative jobs.

Job Requirements

  • 6 months of office and/or call center, customer service or healthcare experience
  • Familiarity with medical terminology and proficient in Microsoft Office products
  • Previous call center or health care or customer service experience preferred
  • Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail
  • Ability to problem solve and multi-task; keep confidences; knowledge of scheduling parameters, insurance concepts and patient registration software
  • Knowledge of VMMC system and providers is necessary to efficiently schedule appointments and answer questions
  • Ability to meet and exceed service components of this position; knowledge of how to handle calls that are emergent in nature
  • Proven computer skills (accessing and navigation of websites with the ability to copy and paste information and basic keyboarding)
  • Demonstrated basic telephone skills (transfer, conference, placing a patient on hold)
  • Excel in a team based environment with a positive attitude; comfortable with ambiguity and the ability to be flexible

Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.

Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes a comprehensive compensation and benefits package, and the opportunity to live in one of the most livable cities in the nation, you will find that an opportunity with Team Medicine is one worth taking.

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