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Virtual Call Center Coordinator Jobs (NOW HIRING)

Ladco Design Center

Call Center Coordinator

Des Moines, IA · On-site

$17.50 - $23/hr

Call Center Coordinator Waldinger has an opportunity for a qualified Call Center Coordinator in our Des Moines Office. This is a hybrid position with two days in office and two days work from home.

Dynata

Virtual Call Center Agent

$13/hr

Join Dynata's Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely! This is a temporary, part-time position, estimated to end November 15th, 2026. Ideal for ...

YMCA of Greater Dayton

Call Center Coordinator

Dayton, OH · On-site

$16 - $19.20/hr

Description Call Center Coordinator Association Services Office Dayton, OH Full-Time/Non-Exempt $16.00-$19.20/Hourly This position requires an in-office presence. Hours are 11:30am-8:30pm Position ...

Communicarehealth

Call Center Coordinator

Blue Ash, OH

$19 - $22/hr

The Call Center Coordinator provides clerical and administrative support to the Assessment and Referral Department while assisting individuals seeking treatment and coordinating admission-related ...

YMCA of Greater Dayton

Call Center Coordinator

Dayton, OH · On-site

$16 - $19.20/hr

Description Call Center Coordinator Association Services Office Dayton, OH Full-Time/Non-Exempt $16.00-$19.20/Hourly This position requires an in-office presence. Hours are 11:30am-8:30pm Position ...

Prism Vision Group

Call Center Coordinator

Greenbelt, MD · On-site

$18 - $33.08/hr

Compensation Range: $18-$33.08/hr (Dependent on Experience) The Call Center Representative's responsibility is to handle inbound and/or outbound calls, provide exceptional customer service, and ...

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Virtual Call Center Coordinator information

What is the difference between Virtual Call Center Coordinator vs Customer Service Representative?

AspectVirtual Call Center CoordinatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer experience in call center operationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote, call center setting, coordinating team activitiesRemote or in-office, handling customer inquiries directly
Job FocusOverseeing call center operations, scheduling, quality assuranceAssisting customers, resolving issues, providing product/service information

The Virtual Call Center Coordinator primarily manages call center operations and team coordination, while the Customer Service Representative directly interacts with customers to address inquiries. Both roles often require similar credentials and may work remotely, but their responsibilities differ in scope and focus.

What cities are hiring for Virtual Call Center Coordinator jobs? Cities with the most Virtual Call Center Coordinator job openings:
What are the most commonly searched types of Virtual Call Center jobs? The most popular types of Virtual Call Center jobs are:
What states have the most Virtual Call Center Coordinator jobs? States with the most job openings for Virtual Call Center Coordinator jobs include:
Virtual Call Center Coordinator jobs near you
Call Center Coordinator

Call Center Coordinator

Ladco Design Center

Des Moines, IA • On-site

$17.50 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Call Center Coordinator

Waldinger has an opportunity for a qualified Call Center Coordinator in our Des Moines Office. This is a hybrid position with two days in office and two days work from home.

The schedule for this role is as follows:

Sunday 8am-7pm; Wednesday, Thursday, Friday 10am-9pm

Job Summary: Acts as a first escalation point for clients by answering service calls and inquiries. Provides assistance in a friendly and professional manner and dispatches service technicians to meet client requirements.

Responsibilities:

  • Client Service: Answers all incoming telephone calls presented to them while maintaining good client relations and providing clear communication to all external and internal clients. Makes sure that all work orders entered have all relevant information necessary.
  • Emailed Work Orders: Enters emails received in the inbox. Uploads all emailed in work orders into the system. Forwarding all emailed updates to the appropriate party so all necessary parties can schedule and make changes accordingly.
  • Dispatching: Coordinates with technicians and branch personnel to schedule work and manpower afterhours and on all holidays. Dispatches the appropriate technician to the appropriate service call. Updates the dispatch board continuously and maintains the call schedule according to order of importance keeping in mind the location of both the service site and the available technicians. Makes sure that the unassigned grid is clear at the end of assigned time.
  • Dispatch Board Maintenance: Updates the dispatch board continuously and maintains the call schedule according to order of importance keeping in mind the location of both the service site and the available technicians. Makes sure that the unassigned grid is clear at the end of assigned time.

Requirements:

  • Previous coordinating and dispatching or inbound call center experience preferred.
  • High School Diploma/GED
  • No Travel

We Offer:

  • Paid holidays
  • Health, dental and vision insurance
  • Growth potential with a stable company
  • Paid vacation
  • Health club reimbursement
  • Wellness plan with lifestyle spending account
  • 401k with company match and profit-sharing
  • Continuing education and advancement opportunities
  • Tuition reimbursement
  • Term, AD&D and Dependent Life insurances
  • Prepaid Legal

Waldinger is an EOE, including disability/vets. Waldinger participates in E-Verify.

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