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Virtual Call Center Coordinator Jobs (NOW HIRING)

TARLANI Healthcare

Call Center Coordinator

Montrose, CA · On-site

$21 - $25/hr

Job Summary The Call Center Coordinator is responsible for managing a high volume of incoming and outgoing calls, assisting patients and healthcare professionals, resolving concerns, and ensuring ...

YMCA of Greater Dayton

Call Center Coordinator

Dayton, OH · On-site

$16 - $19.20/hr

Description Call Center Coordinator Association Services Office Dayton, OH Full-Time/Non-Exempt $16.00-$19.20/Hourly This position requires an in-office presence. Hours are 11:30am-8:30pm Position ...

IVY FERTILITY

Call Center Coordinator

Beverly Hills, CA · On-site

$19 - $22/hr

Reproductive Partners Medical Group is looking for a full-time Call Center Coordinator to join our growing team at our Beverly Hills/Los Angeles location. This is an opportunity to work in the ...

Dallas IVF

Call Center Coordinator

Beverly Hills, CA · On-site

$19 - $22/hr

Reproductive Partners Medical Group is looking for a full-time Call Center Coordinator to join our growing team at our Beverly Hills/Los Angeles location. This is an opportunity to work in the ...

COLLINS MOBILE

Call Center Coordinator-Fishers

Shelbyville, IN · On-site

$17.25 - $22.50/hr

The Call Center Coordinator is a first-line sales manager responsible for driving team performance, providing real-time floor support, managing operational workflows like timecards, and coaching ...

The Waldinger Corp.

Call Center Coordinator

Des Moines, IA · On-site

$17.50 - $23/hr

Description Waldinger has an opportunity for a Call Center Coordinator in our Des Moines Office. You must be able to come in to the Des Moines office for training purposes. The schedule for this role ...

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Virtual Call Center Coordinator information

What is the difference between Virtual Call Center Coordinator vs Customer Service Representative?

AspectVirtual Call Center CoordinatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer experience in call center operationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote, call center setting, coordinating team activitiesRemote or in-office, handling customer inquiries directly
Job FocusOverseeing call center operations, scheduling, quality assuranceAssisting customers, resolving issues, providing product/service information

The Virtual Call Center Coordinator primarily manages call center operations and team coordination, while the Customer Service Representative directly interacts with customers to address inquiries. Both roles often require similar credentials and may work remotely, but their responsibilities differ in scope and focus.

What cities are hiring for Virtual Call Center Coordinator jobs?

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What are the most commonly searched types of Virtual Call Center jobs?

The most popular types of Virtual Call Center jobs are:

What states have the most Virtual Call Center Coordinator jobs?

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Virtual Call Center Coordinator jobs near you

Call Center Coordinator

Millennium Healthcare Services, Inc.

Montrose, CA • On-site

$21 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Job Summary

The Call Center Coordinator is responsible for managing a high volume of incoming and outgoing calls, assisting patients and healthcare professionals, resolving concerns, and ensuring requests are handled accurately and promptly.

The position requires excellent communication, customer service, critical-thinking, and multitasking skills.

Key Responsibilities

? Receive high volume of inbound calls as well as make outbound calls to existing patients.
? Ensure screening all calls to quickly identify the caller?s needs and efficiently provide the
most effective solutions.
? Effectively use critical thinking skills to solve problems for callers (patients, hospital staff,
PCP office staff....) while consistently using the highest level of customer service;
troubleshoot any urgent calls and situations.
? Follow communication ?scripts? when handling different topics.
? Proactively gain and maintain a full understanding of Tarlani?s portfolio of products and
services.
? Create and maintain a patient satisfaction log (feedback ? complaints, compliments).
? Maintain positive attitude and empathy when working with colleagues and patients.
? Create/maintain a log for calls received and categorize them based on the nature of the calls.
? In collaboration with the IT department, gather data, prepare call center dashboard (report)
and present it to the line manager.
? Ensure Call Center compliance with Tarlani policies and procedures.
? Ensure that all requests for services are responded to in an appropriate and timely manner.
? Attend and participate in all in-service training as necessary.
? Comply with all Company policies and procedures as applicable.
? Other duties as assigned.

Position Details

Years of Experience
? Minimum of two years of experience as a Call Center Coordinator preferred.
? Two (2) years? experience in a healthcare setting OR BA Degree from accredited university in a
health-related field; plus, one (1) year experience in a healthcare setting is preferred.

Other requirements

? Bilingual English/Spanish preferred.
? Strong phone and verbal communication skills with active listening.
? Proficiency in MS Office packages.
? Strong ability to multi-task, set priorities and manage time effectively.
? Superb customer service skills ? ability to handle diverse customers.
? Able to exercise independent judgment and initiative.
? Work with minimum supervision.
? Experience using Synergy EMR and/or other Electronic Medical Record databases is a plus.

Job Type: Full-time
Pay: $21.00?$25.00 per hour

Schedule

  • 8-hour shift

  • Day shift

  • Evening shift

  • Weekends as needed

Benefits

  • 401(k)

  • Dental insurance

  • Employee assistance program

  • Health insurance

  • Paid time off

  • Vision insurance