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Virtual Call Center Trainee Jobs in Columbia, SC

Tidwell Agency, Inc.

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Insurance Account Manager Trainee

West Columbia, SC · On-site

$41K - $56K/yr

Insurance Account Manager Trainee - Insurance Agency Location: Lexington, S. C. Job Type ... When you call Tidwell, you're not getting a call center. You're getting a real person who knows ...

Tidwell Agency, Inc.

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Insurance Account Manager Trainee

Lexington, SC · On-site

$38K - $52K/yr

Insurance Account Manager Trainee - Insurance Agency Location: Lexington, S. C. Job Type ... When you call Tidwell, you're not getting a call center. You're getting a real person who knows ...

Tidwell Agency, Inc.

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Insurance Account Manager Trainee

Columbia, SC · On-site

$41K - $56K/yr

Insurance Account Manager Trainee - Insurance Agency Location: Lexington, S. C. Job Type ... When you call Tidwell, you're not getting a call center. You're getting a real person who knows ...

Tidwell Agency, Inc.

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Insurance Account Manager Trainee

Lexington, SC · On-site

$38K - $52K/yr

Insurance Account Manager Trainee - Insurance Agency Location: Lexington, S. C. Job Type ... When you call Tidwell, you're not getting a call center. You're getting a real person who knows ...

Tidwell Agency, Inc.

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Insurance Account Manager Trainee

Columbia, SC · On-site

$41K - $56K/yr

Insurance Account Manager Trainee - Insurance Agency Location: Lexington, S. C. Job Type ... When you call Tidwell, you're not getting a call center. You're getting a real person who knows ...

Tidwell Agency, Inc.

Be Seen First

Insurance Account Manager Trainee

West Columbia, SC · On-site

$41K - $56K/yr

Insurance Account Manager Trainee - Insurance Agency Location: Lexington, S. C. Job Type ... When you call Tidwell, you're not getting a call center. You're getting a real person who knows ...

tbc

Donor Services Trainer (Lexington)

Lexington, SC

Provides updates in regard to trainee progress/challenges to appropriate manager * Ensures staff training manuals are inspection/audit ready * Updates departmental JDTRs ( Training Requirements) as ...

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All JobsCall Center JobsVirtual Call Center Trainee JobsVirtual Call Center Trainee Jobs in Columbia, SC

Virtual Call Center Trainee information

See Columbia, SC salary details

$11

$16

$22

How much do virtual call center trainee jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for virtual call center trainee in Columbia, SC is $16.53, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $17.36 per hour, depending on experience, location, and employer.

What is a virtual call center trainee?

Virtual Call Center Trainees are individuals who are in the process of learning the skills and procedures needed to handle customer service or support calls remotely. These trainees typically undergo training on company policies, communication techniques, software systems, and problem-solving strategies. Their work is conducted entirely online, allowing them to assist customers from any location with internet access. The goal is to prepare them for a full role as virtual call center agents who can efficiently resolve customer inquiries and issues.

What are the key skills and qualifications needed to thrive as a virtual call center trainee, and why are they important?

To thrive as a Virtual Call Center Trainee, you need strong communication skills, basic computer proficiency, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and online chat platforms is commonly required. Active listening, patience, and problem-solving abilities help you stand out by effectively addressing customer needs and building rapport. These skills ensure efficient service delivery, customer satisfaction, and adaptability in a remote work environment.

What are some common challenges faced by virtual call center trainees and how can they be overcome?

Virtual Call Center Trainees often face challenges such as adapting to remote work technology, managing time independently, and quickly learning customer service protocols. To overcome these, it’s important to familiarize yourself with the call center’s software through training resources, establish a dedicated and quiet workspace, and proactively seek feedback from supervisors and peers. Building strong communication skills and staying organized will also help you handle a high volume of calls and deliver excellent customer service, which are key to advancing within the role.

What is the difference between Virtual Call Center Trainee vs Virtual Call Center Agent?

AspectVirtual Call Center TraineeVirtual Call Center Agent
CredentialsBasic training, onboardingCustomer service skills, sometimes certifications
Work EnvironmentTraining sessions, supervised environmentLive calls, independent work from home
Job RoleLearning and shadowingHandling customer inquiries, problem-solving

The Virtual Call Center Trainee is an entry-level position focused on training and skill development, often under supervision. In contrast, the Virtual Call Center Agent is responsible for managing customer interactions independently after training. Trainees are in a learning phase, while agents are active service providers. Both roles are essential in the call center industry, with trainees preparing for full agent responsibilities.

What are the most commonly searched types of Virtual Call Center jobs in Columbia, SC?

The most popular types of Virtual Call Center jobs in Columbia, SC are:

What are popular job titles related to Virtual Call Center Trainee jobs in Columbia, SC?

For Virtual Call Center Trainee jobs in Columbia, SC, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Trainee jobs in Columbia, SC look for?

The top searched job categories for Virtual Call Center Trainee jobs in Columbia, SC are:

What cities near Columbia, SC are hiring for Virtual Call Center Trainee jobs?

Cities near Columbia, SC with the most Virtual Call Center Trainee job openings:

Virtual Call Center Trainee jobs near you
Infographic showing various Virtual Call Center Trainee job openings in Columbia, SC as of August 2026, with employment types broken down into 62% Full Time, and 38% Part Time. Highlights an 74% In-person, 13% Hybrid, and 13% Remote job distribution, with an average salary of $34,386 per year, or $16.5 per hour.

Remote Account Representative

BCA Financial Services Inc

Columbia, SC • On-site, Remote

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Job Type
Full-time
Description
$17/hour + Monthly Bonus Full-Time Monday-Friday Make an impact-while working from home.
Join BCA Financial Services and help patients resolve their accounts with empathy, clarity, and professionalism. If you enjoy problem-solving, talking to people, and being rewarded for your performance, we'd love to meet you. You'll play an important role in helping patients navigate their financial responsibilities with respect and care. We'll provide the equipment, tools, training, and support-you bring the drive to succeed.
What We Offer:
  • $17/hour + monthly bonus opportunities
  • Consistent Monday-Friday schedule
  • Medical, dental, vision, GAP, and life insurance
  • 401(k) with company match
  • Paid time off and paid holidays
  • Company-provided equipment

What You'll Do:
  • Talk with patients to help them understand their accounts and find solutions
  • Offer payment options such as full balance payment, payment plans, and/or financial assistance where applicable.
  • Handle a high volume of inbound and outbound calls
  • Accurately document interactions in our systems
  • Meet performance goals (with support and coaching along the way)

Requirements
Qualifications:
  • 1+ year of experience in a call center, customer service, billing, or collections
  • Strong communication and problem-solving skills
  • Ability to build trust and work through sensitive conversations
  • Basic knowledge of medical terminology (preferred)
  • A reliable, detail-oriented work style

Work-From-Home Requirements:
  • Must reside in: FL, GA, MO, NE, NC, SC, TN, or VA
  • Quiet, private workspace
  • High-speed internet (minimum 20 Mbps download / 10 Mbps upload) with ability to hardwire ethernet cable from modem to computer
  • Wi-Fi and hotspots are not supported
  • Must meet tech requirements before training begins

BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status.
Keyword Search: early out collections, self-pay collections, customer service, healthcare, now hiring, customer support, collections, accounts receivable, A/R, AR, billing, bill collector, billing clerk, remote collections clerk, patient account, medical, revenue cycle, patient financial, sales, medical billing, medical office, medical front desk, call center, call center representative, remote call center, customer service jobs, contact center, remote medical call center representative, remote work, virtual call center, work from home, remote work from home, patient account representative, patient customer service, medical collections, patient financial representative, healthcare collections, virtual collections rep, virtual patient representative, virtual collections.
Salary Description
$17.00 Per Hour

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