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Virtual Call Center Manager Jobs in Columbia, SC

Lose Design

Call Center Representative

Columbia, SC · On-site

$30.50/hr

Joining our team as a Call Center Representative , you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer ...

Lose Design

Call Center Representative

Lexington, SC · On-site

$30.50/hr

Joining our team as a Call Center Representative , you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer ...

Conduent, Inc.

Call Center Agent

Columbia, SC · On-site

$19/hr

Call Center Agent (Customer Service Specialist) Location: Columbia, SC (Onsite) Schedule: Monday ... Minimum of 1 year of experience in a lead, supervisory, or task management role. * Strong ...

Conduent, Inc.

Call Center Agent

Columbia, SC

$19/hr

Call Center Agent (Customer Service Specialist) Location: Columbia, SC (Onsite) Schedule: Monday ... Minimum of 1 year of experience in a lead, supervisory, or task management role. * Strong ...

Varite

Call Center Representative #

Columbia, SC · On-site

$13 - $16.25/hr

Follows through on complaints until resolved or reports to management as needed. * 10% Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements ...

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Virtual Call Center Manager information

See Columbia, SC salary details

$27.3K

$59.1K

$101.3K

How much do virtual call center manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for virtual call center manager in Columbia, SC is $59,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,400.00 and $69,400.00 per year, depending on experience, location, and employer.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What are the most commonly searched types of Virtual Call Center jobs in Columbia, SC?

The most popular types of Virtual Call Center jobs in Columbia, SC are:

What are popular job titles related to Virtual Call Center Manager jobs in Columbia, SC?

For Virtual Call Center Manager jobs in Columbia, SC, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Manager jobs in Columbia, SC look for?

The top searched job categories for Virtual Call Center Manager jobs in Columbia, SC are:

Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Columbia, SC as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $59,055 per year, or $28.4 per hour.

Operations Call Center Manager (On-Site)

Capitol Bridge, LLC

Columbia, SC

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

Capitol Bridge LLC is seeking an experienced On-Site Operations Call Center Manager to join our Columbia, South Carolina leadership team.  The Operations Call Center Manager must be on-site daily and will be supporting projects that provide contact center and administrative support. Every day, Capitol Bridge LLC is entrusted to support government programs by providing exemplary services to our client(s). The Operations Call Center Manager will serve as first point of contact to the Supervisor Leadership team, Customer Service agents, Subcontractors/Clients and Support Staff. The On-Site Call Center Manager will facilitate positive, constructive, and critical feedback to ensure their team(s) have the tools they need to succeed in their role.
 

Start Date: TBD upon Project Contract Approval (Pending Project Contract) 

New Hire Training Schedule: TBD upon Project Contract Approval 

Hours of Operations- Live Production Schedule – The On-Site Manager will align to an operations schedule that best fits the business, employees and projects’ needs. 

  • Must be flexible with all schedules and be able to work weekends and or holidays. 

                  **Please note that all schedules are subject to change due to business needs. 

Pay and Benefits: 

Base rate: Commensurate on Experience and Project Contract Approval
Medical, Dental, and Vision benefits available
401(k) available with company match
Paid holidays
PTO 

  

What the On-Site Call Center Operations Manager will be doing: 

  • Oversee the daily operations of the Contact Center and acts as a primary point of contact for clients, staff and support teams to deliver high quality services in a timely manner. 

  • Ability to motivate and inspire employees, shadow of a leader and proven leadership. 

  • Develop and maintain rapport and a professional relationship with the client, staff and support teams to ensure communication channels are open in regard to staff successes/opportunities/performance and project growth. 

  • Build and manage the Contact Center team. 

  • Accountability conversations and documentation. 

  • Authoring and discussing employee's performance appraisals; addressing employee performance and corrective action plans. 

  • Organizing workflows, performance and overall operations to ensure all projects are aligned. 

  • Able to work in a high paced changing environment and able to effectively manage many lines of business and tasks.  

  • Reporting and escalating issues/concerns to your senior manager or HR in a timely fashion. 

  • Proactively anticipate and develop solutions to possible issues, resolve issues/concerns. 

  • Lead staff orientations and meetings internally in order to provide key information and or development; Meet with client and or support teams via meeting, phone or teams. 

  • Maintain detailed records, agendas, meeting minutes, logs, and operations details. 

  • Create a positive team environment by motivation and recognition. 

  • Maximize employee and site efficiency and profitability.  

  • Managing project KPIs to ensure all requirements are met or exceed. 

  • Provide daily/weekly/monthly reports, presentations and or action plans to senior leadership in a team meeting setting or via email/1 on 1. 

  • Must have the ability to remain calm and respectful under pressure and or changes. 

  • Must attend and be prepared for daily/weekly/monthly meetings as assigned, on time. 

  • Must be able to work with all lines of business and departments, both internal and external. 

  • Must be able to accept positive, constructive, and critical feedback. 

  • Must have strong verbal and written communication skills. 

  • Review and address opportunities with leadership members, senior leadership and or support teams. 

  • Complete daily, weekly, and monthly required documentation in a timely matter; project or client based. 

  • Ensuring that performance goals and accountability are clearly communicated and up to date. 

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