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Virtual Call Center Agent Jobs (NOW HIRING)

ClifyX

Call Center Agent

Raleigh, NC

$14.50 - $19.25/hr

Call Center Agent NCMMIS is in search of 12 Call Center Agent. Labor Category - Customer Service Agent. Temporary Position (possible conversion to CSRA). Possible shift work. Selection based upon ...

Horizon Point Marketing

Call Center Agent

Birmingham, AL

$14 - $18.50/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

Horizon Point Marketing

Call Center Agent

Baton Rouge, LA

$11.75 - $15.50/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

Horizon Point Marketing

Call Center Agent

Santa Fe, NM · On-site

$14.75 - $19.25/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

Cahaba Medical Care

Call Center Agent

Centreville, AL

$13.75 - $18.25/hr

Call Center Agent Reports to: Call Center Manager Purpose: Service Center agent will be responsible to accurately coordinate, schedule and complete registration for ambulatory outpatient visits.

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Capital NYC

Call Center Agent

Miami, FL

$33K - $50K/yr

Call Center Agent Location: Miami, FL Salary: $33,000 - $50,000 Are you ready to embark on an exciting journey where your communication skills and passion for customer service can shine? Capital NYC ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT

$14.25 - $18.75/hr

Call Center Agent*South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

Horizon Point Marketing

Call Center Agent

Phoenix, AZ

$15 - $19.50/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

Horizon Point Marketing

Call Center Agent

Tampa, FL

$13.75 - $18/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT

$14.25 - $18.75/hr

Call Center Agent* South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

Biz Voice Boost

Call Center Agent

Austin, TX

$14.75 - $19.50/hr

Call Center Agent Location: Austin, TX Job Type: Full-time Job Summary: We are seeking a dedicated and motivated Call Center Agent to join our dynamic team. In this role, you will be the frontline ...

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Virtual Call Center Agent information

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$10

$17

$25

How much do virtual call center agent jobs pay per hour?

As of May 31, 2026, the average hourly pay for virtual call center agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What Does a Virtual Call Center Agent Do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do Virtual Call Center Agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What are Virtual Call Center Agents?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs
What cities are hiring for Virtual Call Center Agent jobs? Cities with the most Virtual Call Center Agent job openings:
What are the most commonly searched types of Call Center Agent jobs? The most popular types of Call Center Agent jobs are:
What states have the most Virtual Call Center Agent jobs? States with the most job openings for Virtual Call Center Agent jobs include:
What job categories do people searching Virtual Call Center Agent jobs look for? The top searched job categories for Virtual Call Center Agent jobs are:
Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in the United States as of May 2026, with employment types broken down into 94% Full Time, 4% Part Time, 1% Temporary, and 1% Contract. Highlights an 87% Physical, and 13% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Call Center Agent

Cahaba Medical Care Foundation

Centreville, AL • On-site

$14 - $15/hr

Full-time

Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Position: Call Center Agent


Reports to: Call Center Manager


Purpose: Service Center agent will be responsible to accurately coordinate, schedule and complete registration for ambulatory outpatient visits. Responsibilities include collecting demographic and insurance information and collecting clinical information in response to scheduling questions. Representative will explain any patient preparation requirements and coordinate with clinics regarding protocols and modifications to scheduling

protocols. Representative may also be expected to answer non-scheduling requests, as appropriate, or accurately transfer patients to the department

able to answer their question.


Responsibilities and Duties / Essential Functions:

● Prompt, regular attendance at the office

● Communicates daily with the Call Center Manager.

● Answer incoming calls within an acceptable timeframe and greet the caller in a friendly manner.

● Accurately coordinate and schedule ambulatory outpatient visits for assigned location(s) or types of care.

● Manage appointment reminders and make outbound pre-visit calls as needed. ● Reschedule and cancel appointments as required.

● Collect minimum data set and ensure it is accurately recorded in EHR ● Verify insurance and communicate any patient liabilities

● Provide concise and accurate information on next steps for care, and make it readily available when patient needs to reference it

● Answer patient questions and navigate callers to appropriate team for problem resolution or additional support when required


Requirements:

● Previous call center experience

● Strong computer skills

● Strong writing, typing and documentation

● Previous experience with electronic health record

● Excellent organizational skills

● Ability to listen and document simultaneously

● Ability to utilize call center telephone system

● Ability to multi-task

● Ability to work both independently and as part of a team is required.

Travel Required:

● Occasional Travel


Salary and Benefits:

● Competitive pay

● Benefits covered by Employer

● 401k matched at 4%

● Gym Membership

● Paid holidays

● ETO