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Independent Contractor Call Center Agent Jobs (NOW HIRING)

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Independent Living Systems LLC

Call Center Agent

Miami, FL

$14.25 - $19/hr

Call Center Agent We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Sigma Systems

Call Center Agent

Worcester, MA · On-site

$15 - $19.75/hr

About the job Call Center Agent 3318173 Call Center Agent, Worcester, MA - 3-Months Contract Sigma ... Crisis center oversees 32 towns in MA, are contracted with two major hospitals where the clinicians ...

Wolfe Eye Clinic

Call Center Agent

Marshalltown, IA

$14 - $18.25/hr

Call Center Agent Marshalltown - Marshalltown, IA 50158 Overview Position Type: Full Time Travel ... Ability to work independently and as part of a team. * Ability to thrive in a fast pace, high-call ...

Independent Living Systems LLC

HRA Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking an HRA Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Confident Staff Solutions

Call Center Agent

Augusta, GA

$14 - $18.50/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... Must be legally authorized to work in the United States Perks: * 1099 Contractor * Make your own ...

Confident Staff Solutions

Call Center Agent

Columbus, GA

$13.50 - $17.75/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... Must be legally authorized to work in the United States Perks: * 1099 Contractor * Make your own ...

Confident Staff Solutions

Call Center Agent

Macon, GA · On-site

$14.50 - $19/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... Must be legally authorized to work in the United States Perks: * 1099 Contractor * Make your own ...

Confident Staff Solutions

Call Center Agent

Savannah, GA

$14 - $18.50/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... Must be legally authorized to work in the United States Perks: * 1099 Contractor * Make your own ...

Confident Staff Solutions

Call Center Agent

Alpharetta, GA

$14.75 - $19.25/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... Must be legally authorized to work in the United States Perks: * 1099 Contractor * Make your own ...

Cahaba Medical Care

Call Center Agent

Centreville, AL

$13.75 - $18.25/hr

Call Center Manager Purpose: Service Center agent will be responsible to accurately coordinate ... Ability to work both independently and as part of a team is required. Travel Required: • ...

Wolfe Eye Clinic

Call Center Agent

Marshalltown, IA

$14 - $18.25/hr

Call Center Agent Join the TEAM that generations of Iowans have trusted to provide a higher ... Ability to work independently and as part of a team. * Ability to thrive in a fast pace, high-call ...

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Independent Contractor Call Center Agent information

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How much do independent contractor call center agent jobs pay per hour?

As of May 30, 2026, the average hourly pay for independent contractor call center agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is an Independent Contractor Call Center Agent job?

An Independent Contractor Call Center Agent is a self-employed professional who provides customer service, sales, or support on behalf of a company. Instead of being a traditional employee, they work as freelancers, often setting their own schedules and handling business expenses. They typically take calls from home or a remote location, using their own equipment and internet connection. Since they are independent contractors, they are responsible for managing taxes, benefits, and business costs.

What are the key skills and qualifications needed to thrive in the Independent Contractor Call Center Agent position, and why are they important?

To excel as an Independent Contractor Call Center Agent, you need strong verbal communication, active listening skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call-handling systems, and troubleshooting tools is often required. Exceptional organizational skills, self-motivation, and the ability to manage time independently help agents stand out. These abilities are crucial for effectively handling customer inquiries, meeting performance targets, and thriving in a remote or flexible work environment.

What is the typical work schedule like for an Independent Contractor Call Center Agent?

As an Independent Contractor Call Center Agent, your work schedule is usually flexible and can vary based on the needs of the client or your availability. Many independent agents set their own hours, though some projects may require availability during specific times or shift blocks to meet high customer demand. You’ll often work remotely and independently, but clear communication with supervisors and adherence to agreed-upon schedules are important for maintaining consistent workflow. This flexibility can be ideal for those balancing other commitments, but it also requires strong time management and discipline to meet client expectations.
More about Independent Contractor Call Center Agent jobs
What cities are hiring for Independent Contractor Call Center Agent jobs? Cities with the most Independent Contractor Call Center Agent job openings:
What are the most commonly searched types of Call Center Agent jobs? The most popular types of Call Center Agent jobs are:
What states have the most Independent Contractor Call Center Agent jobs? States with the most job openings for Independent Contractor Call Center Agent jobs include:
What job categories do people searching Independent Contractor Call Center Agent jobs look for? The top searched job categories for Independent Contractor Call Center Agent jobs are:
Independent Contractor Call Center Agent jobs near you
Infographic showing various Independent Contractor Call Center Agent job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 46% Full Time, 44% Part Time, and 9% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Call Center Agent

Call Center Agent

Independent Living Systems

Miami, FL • On-site

$14.25 - $19/hr

Full-time

Posted 3 days ago

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

The Call Center Agent will serve as an essential point of contact between members, healthcare providers, and administrative teams. The Call Center Agent’s primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. The Call Center Agent will contribute to the smooth operation of the contact center by maintaining accurate records and adhering to established protocols and compliance standards. The Call Center Agent must handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive member experiences and organizational goals. Ultimately, the Call Center Agent’s efforts will help facilitate effective communication and support the delivery of quality health and social care to vulnerable populations.

Minimum Qualifications:

  • High School Diploma or GED
  • Proven experience working in a contact center environment, preferably within healthcare or a related field.
  • Ability to manage high volume contact center demands.
  • Familiarity with inbound and outbound customer service processes and phone systems.
  • Basic clerical experience including data entry and record keeping.
  • Ability to work flexible hours to accommodate contact center shifts.

Preferred Qualifications:

  • Associate's degree
  • Experience specifically in healthcare services or medical contact centers.
  • Knowledge of healthcare terminology and member privacy regulations such as HIPAA.
  • Certification in customer service or contact center operations.

Responsibilities:

  • Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
  • Handle a high-volume of inbound and/or outbound calls, providing accurate information on healthcare services, scheduling, and member inquiries in a professional, courteous, and empathetic manner.
  • Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions.
  • Collaborate with internal and external stakeholders to resolve issues and escalate concerns when needed.
  • Ensure compliance with healthcare regulations, service level agreements, organizational policies, and confidentiality standards in all communications.
  • Maintain established standards for schedule adherence, attendance, quality, member satisfaction, and performance (including average handle time and after call work time).
  • Demonstrate professionalism through reliability, teamwork, strong work ethic, initiative, organization, and ongoing participation in training and professional development.
  • Perform other duties as assigned.