ZipRecruiter

Log In

1

Call Center Support Agent Jobs (NOW HIRING)

Verstela

Bilingual Contact Center Agent

Seattle, WA · On-site

$23/hr

Accurately document and enter call details into internal CRM Contact Center Support Agent Requirements: * Bilingual fluency in English and Spanish * 1+ years call center or similar experience * 6+ ...

AbsoluteCARE Inc

Call Center Support Specialist

$17.25 - $21.50/hr

The Call Center Support Specialist acts as a primary point of contact for members, providers, and internal partners. Core responsibilities include answering incoming calls within defined timeframes ...

Assa Abloy Group

Customer Support Agent

Salt Lake City, UT · On-site

$18.25 - $24.25/hr

This role combines call center excellence with foundational technical support, including ... The Agent also supports IdenTrust customers and related products, using appropriate tools to ...

ASSA ABLOY Group

Customer Support Agent

Salt Lake City, UT · On-site

$18.25 - $24.25/hr

This role combines call center excellence with foundational technical support, including ... The Agent also supports IdenTrust customers and related products, using appropriate tools to ...

kgs

Call Center Supervisor (Nights)

Nashville, TN · On-site

The Call Center Supervisor will be responsible for the direct supervision of a team of Call Center ... support agent development. * Assist in the development and delivery of onboarding and ongoing ...

kgs

Call Center Supervisor (Mornings)

Nashville, TN

The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call ... support agent development. * Assist in the development and delivery of onboarding and ongoing ...

kgs

Call Center Supervisor (Mornings)

Nashville, TN · On-site

The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call ... support agent development. * Assist in the development and delivery of onboarding and ongoing ...

kgs

Call Center Supervisor (Nights)

Nashville, TN · On-site

The Call Center Supervisor will be responsible for the direct supervision of a team of Call Center ... support agent development. * Assist in the development and delivery of onboarding and ongoing ...

AbsoluteCare

Call Center Support Specialist - 3076

Baltimore, MD · On-site +1

$16.75 - $20.75/hr

The Call Center Support Specialist acts as a primary point of contact for members, providers, and internal partners. Core responsibilities include answering incoming calls within defined timeframes ...

AbsoluteCARE Inc

Call Center Support Specialist - Part Time

$17.25 - $21.50/hr

The Call Center Support Specialist acts as a primary point of contact for members, providers, and internal partners. Core responsibilities include answering incoming calls within defined timeframes ...

kgs

Call Center Supervisor (Swing shift)

Nashville, TN · On-site

The Call Center Supervisor will be responsible for the direct supervision of a team of Call Center ... support agent development. * Assist in the development and delivery of onboarding and ongoing ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCall Center Representative JobsCall Center Support Agent Jobs

Call Center Support Agent information

See salary details

$10

$17

$25

How much do call center support agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for call center support agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a call center support agent?

Call Center Support Agents are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, email, or chat. They assist customers by answering questions, resolving issues, processing orders, and providing information about products or services. These agents play a crucial role in ensuring customer satisfaction and often act as the first point of contact between a business and its clients. Good communication skills, patience, and problem-solving abilities are essential for success in this role.

What are the key skills and qualifications needed to thrive as a call center support agent?

To thrive as a Call Center Support Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and ticketing tools is commonly required. Patience, active listening, and resilience are standout soft skills for effectively handling customer concerns and maintaining professionalism under pressure. These skills ensure efficient issue resolution, high customer satisfaction, and the ability to perform well in a fast-paced environment.

What are some common challenges call center support agents face, and how can they be managed effectively?

Call Center Support Agents often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance under pressure. Effective time management, strong communication skills, and resilience are key to overcoming these challenges. Many centers provide ongoing training, peer support, and feedback sessions to help agents develop coping strategies and improve their service. Building a supportive team environment also helps agents collaborate and share best practices for handling tough situations.

What is the difference between Call Center Support Agent vs Customer Service Representative?

AspectCall Center Support AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedRetail, office settings, inbound customer interactions
Employer & IndustryTelecom, tech, finance, retailRetail, healthcare, banking, hospitality
Search & Comparison IntentYesYes

While both roles involve assisting customers, Call Center Support Agents primarily handle inbound or outbound calls in call center environments, focusing on technical support or service issues. Customer Service Representatives often work face-to-face or via email/chat in retail or service settings, providing general assistance. The roles overlap in communication skills and customer focus but differ in work setting and specific responsibilities.

How can I become a call center support agent?

To become a call center support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software or CRM tools can be beneficial, and some employers may require specific training or certifications. Good problem-solving abilities and patience are also important for success in this role.

How do I become a call center support agent with no experience?

To become a call center support agent with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or entry-level roles. Many employers offer on-the-job training, and obtaining certifications such as the Customer Service Certification can improve your chances of being hired. Having a basic understanding of computer systems and a professional attitude also helps in securing a support agent position.
More about Call Center Support Agent jobs

What cities are hiring for Call Center Support Agent jobs?

Cities with the most Call Center Support Agent job openings:

What are popular job titles related to Call Center Support Agent jobs?

For Call Center Support Agent jobs, the most frequently searched job titles are:

Call Center Support Agent jobs near you

Bilingual Contact Center Agent

Seattle, WA • On-site

Verstela
Recruiting and Staffing Services
Learn more about Verstelaexternal

$23/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 26 days ago

Job description

**This role is 100% onsite in Downtown Seattle**

If you have over 1 year of experience in a call center or similar role, we have an exciting career building opportunity for you! Bilingual fluency in English and Spanish is required for this role!

A well-established legal administration company on-site in the heart of Downtown Seattle is looking for an experienced Contact Center Support Agent to engage and support potential claimants over the phone and via email regarding their eligibility to participate in class action lawsuits.

As a Contact Center Support Agent, you're responsible for answering complex participant questions according to strict guidelines while still providing warm and professional customer service. You’re a good fit for this role if you can follow detailed instructions and enjoy hands-on support from leadership.

This position is an excellent career builder, offering a foray into the legal administration field. It also offers great work-life balance with a consistent Monday-Friday, 8:30AM-5:00PM schedule and competitive benefits upon conversion.

Contact Center Support Agent Duties:
  • Respond to inbound calls and emails regarding legal claims
  • Utilize script-system to answer questions and provide information in a compliant manner
  • Accurately document and enter call details into internal CRM
Contact Center Support Agent Requirements:
  • Bilingual fluency in English and Spanish
  • 1+ years call center or similar experience
  • 6+ months on-site, in-office experience
  • Experience utilizing multiple CRMs
  • Proficient with Microsoft Office Suite
Pay: $23/hour
 
Schedule: Monday-Friday, 8:30AM-5:00PM (100% in-office)
 
Benefits offered by Verstela to temporary employees:
· Medical
· Dental
· Vision
· Short Term Disability
· Term Life and AD and D
· Identity Theft Protection
· Prescription Plan
· 401(K) Retirement Savings Plan
 
Location: Downtown Seattle
  • Easily accessible by bus, no free parking available
  • No free parking available 

Interested in this Contact Center Support Agent position? Apply today!

This Client who we are staffing for participates in the E-Verify program. Learn more at E-Verify.gov.

Apply