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Call Center Support Agent Jobs (NOW HIRING)

AZ Living

Call Center Agent

Phoenix, AZ

$15 - $19.50/hr

Call Center Agent We are seeking a motivated and customer-focused Call Center Agent to join our real estate team. The ideal candidate will be responsible for handling inbound and outbound calls ...

General Call Center | Full-Time

Call Center Agent

Pembroke, GA · On-site

$13.75 - $18/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Position Responsibilities In this role, you handle inbound and outbound calls, helping to support ...

ProCare Rx

Call Center Supervisor PBM

Gainesville, GA · On-site

$20/hr

Support call center initiatives to improve performance and achieve operational goals. * Complete administrative tasks accurately and on time. * Monitor agent schedules and phone status adherence to ...

GSG

Call Center Agent

Minneapolis, MN · On-site

$15.75 - $20.50/hr

Call Center Agent Minneapolis, Minnesota, United States About the Job Are you a people person with a talent for communication? We're looking for Call Center Agents to join our inbound support team ...

Perun HR

Remote Call Center Support Rep

$16.50 - $20.50/hr

About the job Remote Call Center Support Rep Must Have reliable Internet service Bi-lingual Spanish needed also Appointment setting for automotive dealerships nationwide • A great culture with a ...

General Call Center | Full-Time

Call Center Agent

Killeen, TX · On-site

$13.50 - $17.75/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Position Responsibilities In this role, you handle inbound and outbound calls, helping to support ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along ... Ultimately, your efforts will help facilitate effective communication and support the delivery of ...

General Call Center | Full-Time

Call Center Agent

Savannah, GA · On-site

$14 - $18.50/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... In this role, you handle inbound and outbound calls, helping to support customer service, technical ...

General Call Center | Full-Time

Call Center Agent

Midway, GA · On-site

$13.75 - $18/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Position Responsibilities In this role, you handle inbound and outbound calls, helping to support ...

Horizon Point Marketing

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Air Conditioning Contractor

Call Center Agent

Clinton, MI · On-site

$17 - $21/hr

Call Center Agent The call center agent is responsible for assisting in the administration, field ... Cooperating with all Department Managers in support of all facets of the Service Department's goals ...

Horizon Point Marketing

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

ProCare Rx

Call Center Supervisor PBM

Gainesville, GA · On-site

$20/hr

Support call center initiatives to improve performance and achieve operational goals. * Complete administrative tasks accurately and on time. * Monitor agent schedules and phone status adherence to ...

Limitless East Marketing

Call Center Agent

Washington, DC · On-site

$17 - $22.25/hr

As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional support and assistance through various communication channels. The ideal candidate will have ...

Cahaba Medical Care

Call Center Agent

Centreville, AL · On-site

$13.75 - $18.25/hr

Service Center agent will be responsible to accurately coordinate, schedule and complete ... additional support when required Requirements: • Previous call center experience • Strong ...

Ova Technologies

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle ... Make outbound calls for customer follow-ups, surveys, or sales support activities. * Resolve ...

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Call Center Support Agent information

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$10

$17

$25

How much do call center support agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for call center support agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a call center support agent?

Call Center Support Agents are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, email, or chat. They assist customers by answering questions, resolving issues, processing orders, and providing information about products or services. These agents play a crucial role in ensuring customer satisfaction and often act as the first point of contact between a business and its clients. Good communication skills, patience, and problem-solving abilities are essential for success in this role.

What are the key skills and qualifications needed to thrive as a call center support agent?

To thrive as a Call Center Support Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and ticketing tools is commonly required. Patience, active listening, and resilience are standout soft skills for effectively handling customer concerns and maintaining professionalism under pressure. These skills ensure efficient issue resolution, high customer satisfaction, and the ability to perform well in a fast-paced environment.

What are some common challenges call center support agents face, and how can they be managed effectively?

Call Center Support Agents often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance under pressure. Effective time management, strong communication skills, and resilience are key to overcoming these challenges. Many centers provide ongoing training, peer support, and feedback sessions to help agents develop coping strategies and improve their service. Building a supportive team environment also helps agents collaborate and share best practices for handling tough situations.

What is the difference between Call Center Support Agent vs Customer Service Representative?

AspectCall Center Support AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedRetail, office settings, inbound customer interactions
Employer & IndustryTelecom, tech, finance, retailRetail, healthcare, banking, hospitality
Search & Comparison IntentYesYes

While both roles involve assisting customers, Call Center Support Agents primarily handle inbound or outbound calls in call center environments, focusing on technical support or service issues. Customer Service Representatives often work face-to-face or via email/chat in retail or service settings, providing general assistance. The roles overlap in communication skills and customer focus but differ in work setting and specific responsibilities.

How can I become a call center support agent?

To become a call center support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software or CRM tools can be beneficial, and some employers may require specific training or certifications. Good problem-solving abilities and patience are also important for success in this role.

How do I become a call center support agent with no experience?

To become a call center support agent with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or entry-level roles. Many employers offer on-the-job training, and obtaining certifications such as the Customer Service Certification can improve your chances of being hired. Having a basic understanding of computer systems and a professional attitude also helps in securing a support agent position.
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Call Center Support Agent jobs near you

Call Center Supervisor PBM

Gainesville, GA

Burgess Information Systems, Inc.
See more jobs at Burgess Information Systems, Inc.external

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Key responsibilities

  • Address plan-related inquiries and complaints, recommending appropriate resolutions.

  • Monitor agent schedules and phone status adherence to ensure productivity.

  • Conduct regular call quality reviews and provide feedback to agents.

Job description

Location:  Onsite, Gainesville, GA

Pay Rate:  $20 per hour 

ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:

  • Address plan-related inquiries and complaints, recommending appropriate resolutions.
  • Communicate new plan information and updates to agents in a timely manner.
  • Support call center initiatives to improve performance and achieve operational goals.
  • Complete administrative tasks accurately and on time.
  • Monitor agent schedules and phone status adherence to ensure productivity.
  • Conduct regular call quality reviews and provide feedback to agents.
  • Hold monthly performance meetings and implement improvement plans as needed.
  • Provide ongoing coaching, training, and feedback to support agent development and engagement.
  • Ensure compliance with client standards, contractual requirements, and documentation processes.
  • Communicate system issues and collaborate with leadership to resolve operational disruptions.


QUALIFICATIONS AND REQUIREMENTS

  • Prior experience within a high-volume call center highly preferred; 24/7 call center experience is a plus.
  • Previous experience in leading or coaching within a team setting (work or school); Conceptual understanding of situational leadership.
  • Must be available to work varied shifts, including weekends and holidays.
  • Professional appearance, demeanor, and communication ability.
  • Availability to work varied shifts, including weekends and holidays.
  • Solid understanding of Dependability and Accountability.
  • Demonstrated business maturity within a diverse work environment.
  • Previous experience within a Pharmacy or Pharmacy Benefit Manager (PBM) – preferred but not required.

COMMUNICATION

  • Strong mentoring and relationship building skills with ability to effectively influence others and navigate interpersonal conflict situations.
  • Solid ability to communicate effectively with personnel under your supervision, peer-level employees, and senior leaders across other areas of the organization to collect and provide information, either requested or expected (status reports, call center metric data, employee evaluations, ect..)
  • Solid ability to develop, maintain, and deliver product and process training to new and existing call center employees for customer service programs, call quality, regulatory changes, and client-mandated processes.

EDUCATION

  • College or Technical School preferred
  • High school diploma or equivalent required


PHYSICAL DEMANDS
Requires sitting, standing, and occasional light lifting

The Perks of Joining Our Team:

We believe in taking care of our team.  You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:

  • Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
  • Time to Recharge: Paid vacation and holiday pay.
  • Focus on Your Wellness: We offer a robust Employee Wellness Program.
  • Invest in Your Future: 401 k with a company match.
  • Support System: Employee Assistance Program provides confidential support and counseling.
  • Get Rewarded for Referring Great People:  Employee referral program.

Ready to start your rewarding journey with us?  APPLY TODAY !

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our recruitment team at HumanResources@procarerx.com. 

ProCare Rx is an Equal Opportunity Employer.