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Virtual Call Center Agent Jobs in California (NOW HIRING)

Zolidco

Call Center Agent

Los Angeles, CA

$16.25 - $21.25/hr

Job Overview We are seeking a customer-focused Call Center Agent to provide professional assistance by handling customer inquiries, scheduling appointments, and maintaining accurate service records.

Milan Institute

Call Center Agent

Visalia, CA · On-site

$15.25 - $20/hr

We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve complaints ...

QueensCare

Call Center Agent

Los Angeles, CA · On-site

$24.68 - $35.29/hr

Call Center Agent Los Angeles, CA 90026 Overview Salary Range $24.68 - $35.29 Hourly Position Type Full Time Job Shift Day Education Level High School Diploma / GED Travel Percentage No Travel ...

AtWork Group

Call Center Agent -START

Sacramento, CA · On-site

$17.50 - $18/hr

We are looking for a Part Time Call Center Agent in the Natomas area-multiple positions available! This role is part time (4-6 hour shift varies) Days: Monday-Friday & Saturdays (Sunday off) No ...

Apexchat

Full Time Call Center Agent

San Ramon, CA · On-site

$11 - $12/hr

Join our team as a FULL TIME Call Center Agent, where you'll play a crucial role as the primary point of contact for customers across multiple industries, including law firms. Your responsibilities ...

ApexChat

Full Time Call Center Agent

San Ramon, CA · On-site

$35K - $47K/yr

Join our team as a FULL TIME Call Center Agent, where you'll play a crucial role as the primary point of contact for customers across multiple industries, including law firms. Your responsibilities ...

Apexchat

Full Time Call Center Agent

San Ramon, CA · On-site

$11 - $12/hr

Join our team as a FULL TIME Call Center Agent, where you'll play a crucial role as the primary point of contact for customers across multiple industries, including law firms. Your responsibilities ...

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All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in California

Virtual Call Center Agent information

See California salary details

$10

$16

$24

How much do virtual call center agent jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for virtual call center agent in California is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.75 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in California? The most popular types of Call Center Agent jobs in California are:
What are popular job titles related to Virtual Call Center Agent jobs in California? For Virtual Call Center Agent jobs in California, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Agent jobs in California look for? The top searched job categories for Virtual Call Center Agent jobs in California are:
What cities in California are hiring for Virtual Call Center Agent jobs? Cities in California with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in California as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,341 per year, or $17 per hour.

Call Center Agent

Zolidco

Los Angeles, CA

$16.25 - $21.25/hr

Full-time

Posted 4 days ago

Job description

About Us

Our mission is to empower brands through strategic marketing and meaningful customer engagement. We pride ourselves on our values of integrity, innovation, and a results-driven mindset.

Job Overview

We are seeking a customer-focused Call Center Agent to provide professional assistance by handling customer inquiries, scheduling appointments, and maintaining accurate service records. This role is ideal for individuals with strong communication skills who are committed to delivering excellent customer support.

Responsibilities
  • Answer incoming customer calls professionally
  • Assist customers with service inquiries and requests
  • Schedule appointments and update customer information
  • Document customer interactions accurately
  • Follow up on customer requests when appropriate
  • Escalate complex concerns to the appropriate department
  • Support administrative tasks related to customer service
  • Maintain professionalism and confidentiality in every interaction
Qualifications
  • High school diploma or equivalent preferred
  • Excellent verbal communication and active listening skills
  • Strong customer service and problem-solving abilities
  • Basic computer and data entry skills
  • Ability to multitask in a fast-paced environment
  • Previous call center or customer service experience is a plus but not required