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Commission Inbound Call Center Jobs in Downey, CA

Brody Pennell

Call Center Manager

Los Angeles, CA · On-site

$33.65 - $48.08/hr

This role oversees inbound and outbound communications, dispatch coordination, scheduling ... Review and calculate performance-based incentives and commissions for Customer Service ...

Brody Pennell HVAC

Call Center Manager

Los Angeles, CA · On-site

$70K - $100K/yr

This role oversees inbound and outbound communications, dispatch coordination, scheduling ... Review and calculate performance-based incentives and commissions for Customer Service ...

CR&R INCORPORATED

Call Center Representative

Stanton, CA · On-site

$21/hr

As a Customer Service Representative, you will handle inbound calls, resolve issues, and process ... or call center experience • Strong communication and problem-solving skills • Ability to work ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Downey, CA

Commission Inbound Call Center information

See Downey, CA salary details

$13

$18

$23

How much do commission inbound call center jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for commission inbound call center in Downey, CA is $18.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $18.99 per hour, depending on experience, location, and employer.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Downey, CA?

The most popular types of Inbound Call Center jobs in Downey, CA are:

What are popular job titles related to Commission Inbound Call Center jobs in Downey, CA?

For Commission Inbound Call Center jobs in Downey, CA, the most frequently searched job titles are:

What job categories do people searching Commission Inbound Call Center jobs in Downey, CA look for?

The top searched job categories for Commission Inbound Call Center jobs in Downey, CA are:

What cities near Downey, CA are hiring for Commission Inbound Call Center jobs?

Cities near Downey, CA with the most Commission Inbound Call Center job openings:

Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in Downey, CA as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $37,490 per year, or $18 per hour.

Call Center Manager

Brody Pennell

Los Angeles, CA • On-site

$33.65 - $48.08/hr

Full-time

Posted 12 days ago

Job description

Position Summary

The Call Center Manager is responsible for leading the daily operations of the Customer Service and Dispatch teams, ensuring exceptional customer experiences while maximizing booking efficiency, technician productivity, and revenue opportunities. This role oversees inbound and outbound communications, dispatch coordination, scheduling performance, employee development, and call center metrics. The ideal candidate is a strong leader with experience in the home services industry who thrives in a fast-paced environment and is passionate about coaching teams to deliver outstanding customer service.

Key Responsibilities

  • Lead, coach, and oversee the daily operations of all Customer Service Representatives (CSRs) and Dispatchers, ensuring exceptional customer service, scheduling accuracy, and operational efficiency.
  • Monitor inbound phone calls from customers, vendors, and business partners while providing support with escalated calls, appointment scheduling, call routing, and customer inquiries.
  • Act as the primary point of contact for customer concerns and service escalations, resolving issues professionally while delivering a best-in-class customer experience.
  • Partner closely with the Dispatch team to ensure plumbing and electrical technicians are efficiently scheduled, routes are optimized, and same-day service opportunities are maximized.
  • Recruit, onboard, train, mentor, and develop Customer Service Representatives and Dispatchers, ensuring team members understand company processes, service offerings, customer service standards, and performance expectations.
  • Manage all inbound leads from various marketing sources, including Google, Yelp, Podium, Angi, HomeAdvisor, social media, website inquiries, chat platforms, and referral programs, ensuring every lead receives prompt follow-up.
  • Review all unbooked calls daily and implement appointment recovery efforts to maximize booking opportunities.
  • Drive outbound calling initiatives for maintenance customers, unsold estimates, membership renewals, aging equipment, deferred repairs, seasonal promotions, and other revenue-generating campaigns.
  • Maintain a consistently full multi-day service schedule by proactively identifying scheduling opportunities and balancing technician capacity across plumbing and electrical departments.
  • Utilize ServiceTitan to schedule appointments, monitor call recordings, review KPIs, track lead conversion, and ensure scheduling capacity aligns with business objectives.
  • Respond promptly and professionally to customer emails, online chats, text messages, and website inquiries.
  • Ensure all marketing sources and campaign tracking are accurately assigned within ServiceTitan to maintain data integrity and measure marketing return on investment.
  • Monitor key performance indicators including booking rates, abandonment rates, response times, average speed to answer, outbound conversion, and customer satisfaction metrics.
  • Achieve company booking goals, including maintaining a minimum 95% booking rate on qualified service calls and maximizing conversion of inbound opportunities.
  • Prepare and submit daily, weekly, and monthly operational reports, including call center metrics, booking performance, staffing updates, and productivity reports.
  • Partner with the Director of Operations and department managers on strategic initiatives, staffing needs, and continuous process improvement.
  • Create and manage staffing schedules for Customer Service Representatives and Dispatchers, including evenings, weekends, holidays, and on-call rotations as business demands require.
  • Conduct regular coaching sessions, document employee performance, and provide ongoing training to improve customer service skills, sales performance, and scheduling accuracy.
  • Perform regular performance evaluations and develop individualized growth plans for team members.
  • Review and calculate performance-based incentives and commissions for Customer Service Representatives and Dispatchers each pay period.
  • Ensure compliance with all California labor laws, including meal periods, rest breaks, attendance policies, and wage and hour requirements.
  • Foster a positive, accountable, and high-performance team culture centered on customer satisfaction, teamwork, and continuous improvement.

Expectations

  • Demonstrate strong leadership, accountability, and professionalism while setting the standard for exceptional customer service.
  • Build and maintain a high-performing call center focused on maximizing booking opportunities, customer retention, and technician productivity.
  • Utilize data and reporting to identify trends, improve processes, and drive measurable performance improvements.
  • Maintain a calm and solution-oriented approach while effectively managing multiple priorities in a fast-paced service environment.
  • Inspire, motivate, and develop team members through coaching, recognition, and continuous feedback.
  • Ensure strict adherence to company policies, safety standards, labor laws, and operational procedures.
  • Work collaboratively with Service, Plumbing, Electrical, Sales, and Management teams to support company growth and operational excellence.
  • Promote a customer-first culture by ensuring every interaction reflects the company's commitment to professionalism, quality workmanship, and exceptional service.

Preferred Qualifications

  • 5+ years of call center leadership experience, preferably within the plumbing, electrical, HVAC, or other residential home service industries.
  • Strong working knowledge of ServiceTitan or similar field service management software.
  • Proven experience managing dispatch operations, scheduling, customer service, and performance metrics.
  • Excellent leadership, communication, conflict resolution, and coaching skills.
  • Highly organized with the ability to prioritize multiple tasks in a fast-paced environment.
  • Proficient in Microsoft Office Suite and customer relationship management software.
  • Ability to analyze reports and implement process improvements that increase operational efficiency and customer satisfaction.
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