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Online Inbound Call Center Jobs in California (NOW HIRING)

Bath Planet

Call Center Representative

San Leandro, CA · On-site

$17.75 - $22.25/hr

Handle a high volume of both outbound and inbound calls * Follow up with homeowners regarding ... Previous call center experience (required) * Strong, clear, confident phone presence * Excellent ...

Bath Planet

Call Center Representative

San Leandro, CA · On-site

$17.75 - $22.25/hr

Handle a high volume of both outbound and inbound calls * Follow up with homeowners regarding ... Previous call center experience (required) * Strong, clear, confident phone presence * Excellent ...

Bath Planet

Call Center Representative

Oakland, CA · On-site

$17.75 - $22.25/hr

Handle a high volume of both outbound and inbound calls * Follow up with homeowners regarding ... Previous call center experience (required) * Strong, clear, confident phone presence * Excellent ...

Bath Planet

Call Center Representative

Oakland, CA · On-site

$18/hr

Handle a high volume of both outbound and inbound calls * Follow up with homeowners regarding ... Previous call center experience (required) * Strong, clear, confident phone presence * Excellent ...

Bath Planet

Call Center Representative

Berkeley, CA · On-site

$18/hr

Handle a high volume of both outbound and inbound calls * Follow up with homeowners regarding ... Previous call center experience (required) * Strong, clear, confident phone presence * Excellent ...

Bath Planet

Call Center Representative

Alameda, CA · On-site

$18.50 - $23.25/hr

Handle a high volume of both outbound and inbound calls * Follow up with homeowners regarding ... Previous call center experience (required) * Strong, clear, confident phone presence * Excellent ...

Bath Planet

Call Center Representative

San Leandro, CA · On-site

$18/hr

Handle a high volume of both outbound and inbound calls * Follow up with homeowners regarding ... Previous call center experience (required) * Strong, clear, confident phone presence * Excellent ...

Bath Planet

Call Center Representative

Berkeley, CA · On-site

$19.50 - $24.50/hr

Handle a high volume of both outbound and inbound calls * Follow up with homeowners regarding ... Previous call center experience (required) * Strong, clear, confident phone presence * Excellent ...

Bath Planet

Call Center Representative

Oakland, CA · On-site

$18.50 - $23/hr

Handle a high volume of both outbound and inbound calls * Follow up with homeowners regarding ... Previous call center experience (required) * Strong, clear, confident phone presence * Excellent ...

Bath Planet

Call Center Representative

Alameda, CA · On-site

$18.50 - $23.25/hr

Handle a high volume of both outbound and inbound calls * Follow up with homeowners regarding ... Previous call center experience (required) * Strong, clear, confident phone presence * Excellent ...

Bath Planet

Call Center Representative

Berkeley, CA · On-site

$19.50 - $24.50/hr

Handle a high volume of both outbound and inbound calls * Follow up with homeowners regarding ... Previous call center experience (required) * Strong, clear, confident phone presence * Excellent ...

Bath Planet

Call Center Representative

Alameda, CA · On-site

$18/hr

Handle a high volume of both outbound and inbound calls * Follow up with homeowners regarding ... Previous call center experience (required) * Strong, clear, confident phone presence * Excellent ...

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All JobsOnline Inbound Call Center JobsOnline Inbound Call Center Jobs in California

Online Inbound Call Center information

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$17

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How much do online inbound call center jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for online inbound call center in California is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $18.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the online inbound call center position?

To excel in an Online Inbound Call Center role, candidates typically need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is usually required. Exceptional patience, empathy, and multitasking skills help individuals stand out in handling customer inquiries and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining call quality standards, and supporting high-volume customer service operations.

What is an online inbound call center?

An Online Inbound Call Center job involves handling incoming customer calls, usually from a remote or virtual location. Agents assist with inquiries, troubleshoot issues, process orders, or provide support based on the company's services. Unlike outbound call centers, inbound agents do not make sales calls but instead focus on responding to customer needs. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential for success in this role. Many online call center positions allow employees to work from home using internet-based phone systems.

What does an online inbound call center do?

An Online Inbound Call Center representative is primarily responsible for answering incoming calls, addressing customer questions or concerns, and providing accurate information or solutions based on company policies. You may also be expected to log interactions in the company’s CRM system, escalate complex issues to supervisors or specialized teams, and follow up with customers as needed. Additionally, maintaining a courteous and professional demeanor, meeting daily performance metrics, and adapting to different customer personalities are key parts of the job. Working in this role often involves collaborating with team members, participating in training sessions, and staying updated on new products or procedures to provide the best service possible.

What are the most commonly searched types of Inbound Call Center jobs in California?

The most popular types of Inbound Call Center jobs in California are:

What are popular job titles related to Online Inbound Call Center jobs in California?

For Online Inbound Call Center jobs in California, the most frequently searched job titles are:

What job categories do people searching Online Inbound Call Center jobs in California look for?

The top searched job categories for Online Inbound Call Center jobs in California are:

What cities in California are hiring for Online Inbound Call Center jobs?

Cities in California with the most Online Inbound Call Center job openings:

Online Inbound Call Center jobs near you
Infographic showing various Online Inbound Call Center job openings in California as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,579 per year, or $17.1 per hour.

Call Center Representative

Lee's Air, Plumbing, & Heating

Fresno, CA

$18 - $20/hr

Full-time

Re-posted 2 days ago

Job description

Position Summary

We are seeking a motivated and results-driven Customer Service & Sales Representative to join our Contact Center team. This role involves handling a high volume of inbound and outbound calls, converting leads to booked appointments, and upselling services while delivering an exceptional customer experience. The ideal candidate is persuasive, energetic, and thrives in a performance-driven environment.

Key Responsibilities

  • Answer inbound calls, actively listening to customer needs while identifying opportunities to book services or recommend additional solutions.
  • Make outbound calls to follow up on unsold estimates, service reminders, and promotional offers.
  • Convert inquiries into scheduled appointments, ensuring customers choose the same day booking slots or earliest availability when possible.
  • Confidently present company products, services, and maintenance programs to drive sales and customer loyalty.
  • Overcome objections and provide solutions that align with customer needs.
  • Document all customer interactions and sales activity accurately in the CRM system.
  • Meet and exceed individual and team sales goals (appointments booked, close rate, revenue contribution, etc.).
  • Stay updated on promotions, pricing, and industry knowledge to effectively communicate value to customers.
  • Collaborate with dispatchers, technicians, and other departments to maximize service opportunities.
  • Adhere to call center protocols while maintaining a persuasive and customer-first approach.

Requirements

  • High school diploma or equivalent (bachelor's degree preferred).
  • Prior experience in a sales or call center environment strongly preferred.
  • Excellent communication and persuasion skills with the ability to influence customer decisions.
  • Strong problem-solving and objection-handling abilities.
  • Comfortable working with performance metrics and sales targets.
  • Proficiency with computers, CRM systems, and call center software.
  • Ability to thrive in a fast-paced, high-energy environment.
  • Flexibility to work evenings, weekends, and holidays if required.

Preferred Skills

  • Bilingual (Spanish/English preferred but not required).
  • Experience in HVAC, Plumbing, or Home Services industry sales is a strong plus.
  • Familiarity with Service Titan, Dialpad, Microsoft Office, and Slack.

Apply