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Online Inbound Call Center Jobs in California (NOW HIRING)

F&M Bank

Call Center Specialist II

Lodi, CA · On-site

$21.40 - $24.61/hr

... online chat with simple to complex questions regarding their account(s) and related services ... Call Center Specialists respond to a high volume of inbound calls and chats, providing prompt, high ...

Cardinale Group

Call Center Representative

Marina, CA

$17.50 - $22/hr

You'll be connecting with warm prospects--handling both inbound and outbound calls--to answer ... Prior call center or customer service experience is a plus, but not required What We Offer:

Cardinale Auto Group

Call Center Representative

Marina, CA · On-site

$17.50 - $22/hr

You'll be connecting with warm prospects-handling both inbound and outbound calls-to answer ... Prior call center or customer service experience is a plus, but not required What We Offer:

Cardinale Auto Group

Call Center Representative

Marina, CA · On-site

$17.50 - $22/hr

You'll be connecting with warm prospects-handling both inbound and outbound calls-to answer ... Prior call center or customer service experience is a plus, but not required What We Offer:

Bath Concepts

Call Center Manager

Modesto, CA · On-site

Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low ... Answer inbound calls and make outbound calls as needed and as a training tool * Customer Service

Bath Concepts

Call Center Manager

Modesto, CA · On-site

Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low ... Answer inbound calls and make outbound calls as needed and as a training tool * Customer Service

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All JobsOnline Inbound Call Center JobsOnline Inbound Call Center Jobs in California

Online Inbound Call Center information

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How much do online inbound call center jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for online inbound call center in California is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $18.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the online inbound call center position?

To excel in an Online Inbound Call Center role, candidates typically need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is usually required. Exceptional patience, empathy, and multitasking skills help individuals stand out in handling customer inquiries and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining call quality standards, and supporting high-volume customer service operations.

What is an online inbound call center?

An Online Inbound Call Center job involves handling incoming customer calls, usually from a remote or virtual location. Agents assist with inquiries, troubleshoot issues, process orders, or provide support based on the company's services. Unlike outbound call centers, inbound agents do not make sales calls but instead focus on responding to customer needs. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential for success in this role. Many online call center positions allow employees to work from home using internet-based phone systems.

What does an online inbound call center do?

An Online Inbound Call Center representative is primarily responsible for answering incoming calls, addressing customer questions or concerns, and providing accurate information or solutions based on company policies. You may also be expected to log interactions in the company’s CRM system, escalate complex issues to supervisors or specialized teams, and follow up with customers as needed. Additionally, maintaining a courteous and professional demeanor, meeting daily performance metrics, and adapting to different customer personalities are key parts of the job. Working in this role often involves collaborating with team members, participating in training sessions, and staying updated on new products or procedures to provide the best service possible.

What are the most commonly searched types of Inbound Call Center jobs in California? The most popular types of Inbound Call Center jobs in California are:
What are popular job titles related to Online Inbound Call Center jobs in California? For Online Inbound Call Center jobs in California, the most frequently searched job titles are:
What job categories do people searching Online Inbound Call Center jobs in California look for? The top searched job categories for Online Inbound Call Center jobs in California are:
What cities in California are hiring for Online Inbound Call Center jobs? Cities in California with the most Online Inbound Call Center job openings:
Online Inbound Call Center jobs near you
Infographic showing various Online Inbound Call Center job openings in California as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,579 per year, or $17.1 per hour.

Call Center Specialist II

F&M Bank

Lodi, CA • On-site

$21.40 - $24.61/hr

Other

Re-posted 24 days ago

Job description

Call Center Specialist II
Department: Central Operations/Call Center
Location: Lodi
Salary: $21.40 - $24.61 (Commensurate with experience and qualifications)
Supervises Others: No
Employment Status: Full-Time (40hrs) Hourly, Non-Exempt - Benefited- Mon - Fri
F&M Bank's Call Center Specialists are responsible for assisting customers via phone and online chat with simple to complex questions regarding their account(s) and related services offered by the Bank. They are the "voice" of the Bank to our customers and, as such, are expected to provide exemplary customer service with efficiency and accuracy, while maintaining a friendly, professional demeanor, and communicating effectively. Call Center Specialists respond to a high volume of inbound calls and chats, providing prompt, high-quality service to internal and external Bank customers.
Who are we looking for?
Key Responsibilities
  • Customer Support: Promptly and professionally respond to customer inquiries regarding account balances, debit cards, transactions, and fees, and provide support for our Online and Mobile Banking applications.
  • Issue Resolution: Efficiently troubleshoot and resolve customer issues such as transaction disputes, technical difficulties with online banking, and general complaints, escalating complex problems to management as needed.
  • Account Maintenance: Process customer requests for account changes, stop payments, address updates, password resets, etc., ensuring accuracy and confidentiality.
  • Product Promotion: Educate customers on the bank's full range of products and services and identify opportunities for cross-selling and upselling based on customer needs.
  • Compliance & Quality: Adhere to all banking laws, regulations, and internal policies, maintaining high call quality and service standards, including robust customer authentication and confidentiality protocols to protect customer data and ensure compliance with banking regulations.
  • Documentation: Accurately document all customer interactions and resolutions in the customer relationship management (CRM) software or other relevant systems.
  • Dependable attendance and punctuality by all employees are critical to the Bank's success. Must be reliable and maintain an excellent attendance record.
Also required:
  • Successful completion of a credit check is a condition of employment
  • Minimum of high school diploma or equivalent, college work/degree preferred
  • One year work experience in Customer Service, preferably for a Financial Institution (bank or credit union)
  • Multi-tasker with a desire to go the extra mile to service our customers
  • Superb written and verbal communication skills, with an emphasis on correct English grammar
  • Ability to use a multi-line telephone system and various computer-based applications, including Microsoft Office (Word, Excel, and Outlook); must have the ability to quickly learn and utilize new and updated system applications

F&M Bank
We are an equal opportunity employer - This organization participates in E-Verify - Esta Organización Participa en E-Verify

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