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Call Center Call Point Jobs (NOW HIRING)

Ardmore Roderick

Call Center Rep

Chicago, IL

$16 - $20.50/hr

Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer Service Customer Service Rep High Volume Cente Additional Information All your information will be kept ...

Ardmore Roderick

Call Center Rep

Chicago, IL · On-site

$16 - $20.50/hr

Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer Service Customer Service Rep High Volume Cente Additional Information All your information will be kept ...

TriOptus LLC

Call Center Customer Service Professional - IV

$15.75 - $20.50/hr

Call Center Customer Service Professional- IV Client's Sales Operations Team provides stakeholders strategic insight into Mass Business broadband, video, and voice services. This team is focused on ...

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

Remote Call Center Representative Hybrid Training Fully Remote $18-$20/hour Full-Time | Monday ... first point of contact for patients while supporting a growing women's health team. This role ...

Horizon Point Marketing

Call Center Agent

Columbus, OH

$14.50 - $19/hr

Company Description At Horizon Point, we don't just create marketing--we go the extra mile to ... Overview: We are hiring a customer-focused Call Center Agent to handle inbound and outbound ...

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 months minimum experience in call center/dispatcher experience Sr Call Center requires: Must have a ...

Horizon Point Marketing

Call Center Agent

Birmingham, AL

$14 - $18.50/hr

Company Description At Horizon Point, we don't just create marketing--we go the extra mile to ... Overview: We are hiring a customer-focused Call Center Agent to handle inbound and outbound ...

Horizon Point Marketing

Call Center Agent

Phoenix, AZ

$15 - $19.50/hr

Company Description At Horizon Point, we don't just create marketing--we go the extra mile to ... Overview: We are hiring a customer-focused Call Center Agent to handle inbound and outbound ...

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Call Center Call Point information

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How much do call center call point jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for call center call point in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Center Call Point vs Customer Service Representative?

AspectCall Center Call PointCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, office settingsOffice, retail, or remote settings
Industry UsageCustomer support, telecommunication, salesCustomer support, retail, service industries
Common Search IntentRole in call centers, handling customer inquiriesCustomer interaction, issue resolution

The Call Center Call Point typically refers to a specific point or station within a call center where customer interactions are managed. A Customer Service Representative is a broader role involving direct customer interactions across various environments. While both roles require similar skills and credentials, the Call Center Call Point is more about the physical or functional station within a call center, whereas the Customer Service Representative is a job title for the individual handling customer issues across multiple settings.

What are the key skills and qualifications needed to thrive as a Call Center Call Point, and why are they important?

To excel as a Call Center Call Point, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is often required. Patience, problem-solving, and resilience are essential soft skills that help manage high call volumes and diverse customer needs. Mastering these skills ensures effective customer service, high satisfaction rates, and efficient issue resolution in a fast-paced environment.

What are Call Center Call Points?

Call Center Call Points refer to specific locations, stations, or checkpoints within a call center environment where agents handle customer interactions, such as answering calls, resolving issues, or providing information. These call points are often equipped with the necessary technology and resources for efficient call management. Having multiple call points helps distribute the workload and ensures that customers are attended to promptly, improving service levels and overall customer satisfaction.

What are the most common challenges faced by Call Center Call Point representatives, and how can they effectively overcome them?

Call Center Call Point representatives often face challenges such as handling high call volumes, managing difficult customers, and maintaining consistent performance under pressure. Effective time management and strong communication skills are crucial in navigating these challenges. Building resilience through regular training and seeking support from team leads or colleagues also helps. Additionally, representatives can benefit from utilizing call scripts and CRM tools to streamline their workflow and provide accurate information quickly.
More about Call Center Call Point jobs
What cities are hiring for Call Center Call Point jobs? Cities with the most Call Center Call Point job openings:
What states have the most Call Center Call Point jobs? States with the most job openings for Call Center Call Point jobs include:
What job categories do people searching Call Center Call Point jobs look for? The top searched job categories for Call Center Call Point jobs are:
Call Center Call Point jobs near you
Infographic showing various Call Center Call Point job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative - Tucker, GA

BEST FOOT FORWARD SOLUTION SERVICES LLC

Tucker, GA • On-site

$15 - $18.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Description

In our outbound call center, Call Center Representatives will use skip tracing methods to update patient contact information and contact patients to help them utilize their existing insurance coverage. CCRs are NOT COLLECTING DEBT. While call center, collections, and skip tracing experience is preferred, a successful employee needs excellent customer service skills, a willingness to learn, and determination to meet goals. This position depends on successfully completing new hire training with the company and meeting monthly targets.

Pay Rate: $18.00 per hour + overtime and bonus opportunities


Responsibilities

  • Use skip tracing methods (learned during training) to locate, educate, and engage with health insurance members to help them utilize their health insurance benefits, gather contact information, and update their personal information in the system.
  • Meet or exceed daily, weekly, and monthly Key Performance Indicators (KPIs), including making at least 150 outbound calls daily and meeting monthly set engagement goals to impact individual and company success.
  • Ensure the security of customer information and regularly update reports.
  • Understand state and federal laws about HIPPA and skip-tracing activities.
  • Performs other related duties as required.

Requirements

  • Has prior call center, collections, or skip tracing experience/knowledge (preferred).
  • Speaks fluent English and Spanish or other language.
  • Demonstrates excellent written and verbal communication skills.
  • Maintains strong computer skills and is proficient in Microsoft Office or related software/databases is a must.
  • Exhibits integrity and discretion in handling confidential medical information.
  • Is a team player with a strong work ethic and a positive attitude.
  • Possesses exceptional time management skills, demonstrates punctuality, and has reliable transportation to and from work.
  • Can pass a background check and drug screening (positive THC tests will not disqualify employment).

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

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