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Call Center Service Jobs (NOW HIRING)

URBN

Call Center Service Manager

Augusta, GA · On-site

... the call center operations daily. Your goal is to ensure that performance is optimized, Key ... Service Level Agreements (SLAs) and key performance indicators (KPIs). * Ensure compliance with all ...

Load King

CALL CENTER SERVICE ADVISOR

Fort Worth, TX · On-site

Call Center Service Advisor Extraordinary people. Exciting possibilities. Great opportunity. Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment ...

URBN

Call Center Service Manager

Augusta, GA · On-site

$60 - $80/hr

... the call center operations daily. Your goal is to ensure that performance is optimized, Key ... Service Level Agreements (SLAs) and key performance indicators (KPIs). * Ensure compliance with all ...

URBN

Call Center Service Manager

Augusta, GA · On-site

... the call center operations daily. Your goal is to ensure that performance is optimized, Key ... Service Level Agreements (SLAs) and key performance indicators (KPIs). * Ensure compliance with all ...

Rx Valet, LLC

Be Seen First

Customer Service Call Center Representative

Lawrenceville, GA · On-site

$16 - $18/hr

Position Overview Rx Valet is seeking a professional and service-driven Customer Service Representative (CSR) to join our call center team in Lawrenceville, GA. In this role, you will serve as the ...

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How much do call center service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for call center service in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a call center service?

A call center service is a centralized department or facility that handles incoming and outgoing customer communications for a business, typically via phone, but also through email, chat, or social media. Call center agents provide support, answer questions, resolve issues, and may also perform telemarketing or sales functions. These services help businesses manage high volumes of customer inquiries efficiently, improving customer satisfaction and streamlining operations.

What are the key skills and qualifications needed to thrive as a call center service representative?

To excel as a Call Center Service Representative, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is usually required. Patience, active listening, and stress management are standout soft skills for handling diverse customer interactions. These abilities are crucial for delivering efficient service, resolving issues quickly, and maintaining customer satisfaction in a fast-paced environment.

What are some common challenges faced by call center service representatives and how can they be managed?

Call center service representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these, it's important to develop strong communication and problem-solving skills, practice stress management techniques, and make use of support tools provided by the company. Regular feedback from supervisors and teamwork with colleagues also help in navigating challenging situations and maintaining a positive work environment.

How to start working at a call center?

To start working at a call center, you should research available job openings, prepare a resume highlighting communication and customer service skills, and apply online or in person. Many positions require a high school diploma or equivalent and may involve training on specific call center software and protocols. Having good communication skills and a flexible schedule can improve your chances of getting hired.

Which call center service pays the most?

In the call center industry, roles such as technical support specialists, customer success managers, and team leaders tend to have higher salaries. Positions requiring specialized skills, certifications, or experience often offer higher pay, especially in industries like technology or finance. Compensation varies based on location, company size, and job complexity.

What cities are hiring for Call Center Service jobs?

Cities with the most Call Center Service job openings:

What states have the most Call Center Service jobs?

States with the most job openings for Call Center Service jobs include:

What are popular job titles related to Call Center Service jobs?

For Call Center Service jobs, the most frequently searched job titles are:

Call Center Service jobs near you
Infographic showing various Call Center Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Call Center Service Representative

Poway, CA • On-site

Pedder Auto Group
Automobile Dealers • 201 - 500 employees
Learn more about Pedder Auto Groupexternal

$16 - $20.75/hr

Other

Re-posted 14 days ago

Job description

Call Center Service Representative

The Pedder Automotive Group was founded in 2008 by Owner David Pedder. The family owned and operated dealer group has 8 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The eight (8) locations are – Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, Pedder CDR+J of Poway, and Pedder Hyundai of Moreno Valley. We pride ourselves in having a great work environment that translates to a great customer service experience.

The Call Center Service Representative position is responsible for handling all inbound and outbound service department phone calls, as well as confirming service appointments.

  • Answer inbound calls for all dealerships within the group and direct those calls accordingly to the proper department.
  • Schedule inbound Service appointments via phone and web using internal booking software.
  • Achieve the service and customer satisfaction objectives set
  • Work effectively together with co-workers and managers to create maximum synergy, coordination and cooperation
  • Excellent customer service skills with the proven ability to resolve customer service issues and ability to follow through with customers.
  • Self-starter, professional, demonstrates initiative, resourcefulness, and strong problem-solving skills.
  • The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
  • Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
  • Prompt responses to internet inquiries with courtesy, accuracy and professionalism.

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