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Call Center Assistant Jobs (NOW HIRING)

Metairie Bank

Call Center Assistant

Metairie, LA · On-site

... Assist with research and resolution of customer account and transaction issues. Support with debit ... Please do not call about the status of your job application if you do not require accessibility ...

Metairie Bank

Call Center Assistant

Metairie, LA · On-site

Provide daily back-office support to branch and Customer Service employees. * Assist with research ... Please do not call about the status of your job application if you do not require accessibility ...

Axelon

Call Center Care Navigator

$16.50 - $20.50/hr

Day to Day responsibilities - Inbound call center, assist and educate Medicaid members on benefits and Services such as PCP Changes, ID Cards and Coordinate transportation and other services.

Sound

Call Center Assistant - Tukwila

Tukwila, WA · On-site

$19.25 - $25/hr

We are welcoming call center assistants to remain logged in and available on the phone system to answer a high volume of calls for the duration of each shift. Perform a wide variety of administrative ...

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Provide one-to-one telephone contact with consumers and providers. Assist with password resets. Accurately respond to incoming calls received by the call center. Accurately document all interactions ...

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

Call Center Marietta, Georgia, United States Or refer someone Job Openings Call Center Remote Call ... Assist with fax management and documentation Collaborate with internal teams regarding insurance ...

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Call Center Assistant information

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How much do call center assistant jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for call center assistant in the United States is $18.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.15 per hour, depending on experience, location, and employer.

What is a call center assistant?

Call center assistants are professionals who handle incoming and outgoing customer calls for a company. They assist customers by answering questions, resolving complaints, providing information about products or services, and sometimes processing orders or troubleshooting issues. Their role is crucial for maintaining positive customer relationships and ensuring customer satisfaction. Call center assistants often use specialized software to manage calls and document interactions, and they work in various industries such as retail, healthcare, finance, and telecommunications.

What are the key skills and qualifications needed to thrive as a call center assistant?

To thrive as a Call Center Assistant, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer literacy are typically required. Patience, active listening, and adaptability help you deliver excellent customer service and handle challenging situations. These skills and qualities are crucial for resolving customer issues efficiently and maintaining high satisfaction in a fast-paced environment.

What are some common challenges faced by call center assistants, and how can I prepare for them?

Call Center Assistants often encounter challenges such as handling high call volumes, managing difficult or frustrated customers, and adapting to rapidly changing procedures or scripts. To succeed, it's helpful to develop strong communication skills, patience, and the ability to stay calm under pressure. Familiarizing yourself with the company's products or services and practicing active listening can also make daily interactions smoother and more effective. Most call centers provide training, but coming in with a positive attitude and willingness to learn can set you apart.

What is the difference between Call Center Assistant vs Customer Service Representative?

AspectCall Center AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Industry UsageCommonly used in call centers and telecommunication companiesUsed across various industries including retail, banking, and tech
Primary RoleAssist with call handling, basic customer inquiriesHandle customer inquiries, resolve issues, provide information

Both roles involve customer interaction and require similar credentials. Call Center Assistants typically focus on inbound or outbound calls within call centers, while Customer Service Representatives may work in diverse settings and handle a broader range of customer issues. The roles often overlap, but the context and environment differ slightly.

Can I get a call center assistant job with no experience?

Yes, entry-level call center assistant positions often do not require prior experience and may provide on-the-job training. Strong communication skills and a customer-focused attitude are typically valued, and some employers may prefer candidates with basic computer skills or a high school diploma.

What cities are hiring for Call Center Assistant jobs?

Cities with the most Call Center Assistant job openings:

What are the most commonly searched types of Call Center jobs?

The most popular types of Call Center jobs are:

What states have the most Call Center Assistant jobs?

States with the most job openings for Call Center Assistant jobs include:

What are popular job titles related to Call Center Assistant jobs?

For Call Center Assistant jobs, the most frequently searched job titles are:

Infographic showing various Call Center Assistant job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,407 per year, or $18.9 per hour.

(Student) Call Center Assistant

Grand Rapids, MI • On-site

Davenport
See more jobs at Davenportexternal

$13.73/hr

Other

Re-posted 7 days ago

Job description

Call Center Assistant

WORK LOCATION: Grand Rapids - Lettinga Campus

DEPARTMENT: Admissions-Call Center

POSITION PAY RANGE: $13.73

TARGET HIRING RANGE: Actual pay offered will be commensurate with candidate qualifications and experience, the type of role, pay equity and available funding.

SUMMARY:

Call Center Assistant

The Call Center team is responsible for receiving all incoming phone calls to the university, scheduling appointments, making appointment confirmation calls, triaging and answering all inbound questions or transferring to another department as appropriate, and performing live click-to-chat on the university web site.

RESPONSIBILITIES:

  1. Provide great customer service, anticipating and exceeding the needs of our customers.
  2. Exhibit flexibility, sensitivity, and respect, maintaining a working relationship with all team members.
  3. Answer and dispose of all incoming telephone calls via appropriate transfer, answering FAQ, taking a message, or following-up and returning calls; routinely check the queue to monitor calls holding.
  4. Maintain, process, and manipulate data on a personal computer/mainframe using word processing, data base, and spreadsheet software.
  5. Responsible for scheduling and coordinating appointments; blocks and unblocks schedules; documents and makes calendar changes; monitors schedules for overbooking; follows-up on missed appointments.
  6. Operate multi-line phone switchboard and contact center application.
  7. Tabulate and report calls; make and report appointment confirmation calls.
  8. Perform work of a confidential nature.
  9. Exhibit professional demeanor at all times while representing the University.
  10. Demonstrate and promote the University Cultural Values.
  11. Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC and national affiliations associated within athletics or other role specific regulations.
  12. Perform other duties as assigned.

QUALIFICATIONS:

  • Must be able to work an irregular schedule, evenings or Saturdays as needed, additional hours during peak times or as required.
  • Demonstrated ability to check and respond to e-mail and be accountable for information received.
  • Demonstrated ability to type (35wpm) in complete sentences.
  • Demonstrated positive organizational and technical skills.
  • Demonstrated ability to effectively plan, develop goals, meet deadlines, and accomplish goals while prioritizing workloads.
  • Be comfortable speaking with potential donors over the phone in a friendly and professional manor. Knowledgeable and up to date on what is happening on campus. Basic computer and phone skills required.
  • High School Diploma or GED equivalent.
  • Must be enrolled in a minimum of 6 credit hours as an undergraduate student or 3 credit hours as a graduate student while meeting the standards of academic progress.
  • Previous call center or multi-line switchboard experience preferred but not required.
  • Demonstrated ability to work accurately and effectively with computerized data systems (PC and mainframe).
  • Excellent interpersonal skills that transcend diverse audiences; communicating to university customers with positive attitudes toward change, confidentiality, and conflict resolution.
  • Must be highly motivated and solution oriented with a high degree of integrity, ethics, and dedication to the mission of the university.
  • Business office environment. Prolonged sitting and standing. Use of personal computer and telephone (eye and hand strain).
  • Some travel between locations required (own transportation). No regular lifting requirements, occasional lifting up to 25 pounds.

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