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Call Center Assistant Jobs (NOW HIRING)

Golden Nugget

Call Center Manager

Laughlin, NV · On-site

The Call Center Manager will supervise all aspects of department and agent's performance, development and coaching as they assist guests that contact the call center. Responsibilities * Builds and ...

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

VRC Investigations is currently expanding our Call Center Research Assistants Unit within our HOSPITAL CANVASS.COM division. Veracity Research Co. Investigations (VRC), is one of the nation's leading ...

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

VRC Investigations is currently expanding our Call Center Research Assistants Unit within our HOSPITAL CANVASS.COM division. Veracity Research Co. Investigations (VRC), is one of the nation's leading ...

Robert Half

Call Center Representative

San Diego, CA · On-site

$20/hr

Call Center Representative Robert Half is partnering with a nonprofit organization to identify a ... Maintain accurate records and ensure data quality * Assist with additional projects and ...

Monumenthealth

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... Verify insurance coverage and assist with billing questions. * Provide accurate information about ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... Verify insurance coverage and assist with billing questions. * Provide accurate information about ...

Monument Health

Call Center Specialist

Rapid City, SD

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... Verify insurance coverage and assist with billing questions. * Provide accurate information about ...

The Sydney Call Centre

Remote Call Center Representative

$16.50 - $20.50/hr

Remote Call Center Representatives MCI is one of the fastest-growing tech-enabled business services ... Answer inbound customer calls in a professional and courteous manner. * Assist with inquiries ...

Monumenthealth

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... Verify insurance coverage and assist with billing questions. * Provide accurate information about ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... Verify insurance coverage and assist with billing questions. * Provide accurate information about ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... Verify insurance coverage and assist with billing questions. * Provide accurate information about ...

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Call Center Assistant information

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How much do call center assistant jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for call center assistant in the United States is $18.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.15 per hour, depending on experience, location, and employer.

What is a call center assistant?

Call center assistants are professionals who handle incoming and outgoing customer calls for a company. They assist customers by answering questions, resolving complaints, providing information about products or services, and sometimes processing orders or troubleshooting issues. Their role is crucial for maintaining positive customer relationships and ensuring customer satisfaction. Call center assistants often use specialized software to manage calls and document interactions, and they work in various industries such as retail, healthcare, finance, and telecommunications.

What are the key skills and qualifications needed to thrive as a call center assistant?

To thrive as a Call Center Assistant, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer literacy are typically required. Patience, active listening, and adaptability help you deliver excellent customer service and handle challenging situations. These skills and qualities are crucial for resolving customer issues efficiently and maintaining high satisfaction in a fast-paced environment.

What are some common challenges faced by call center assistants, and how can I prepare for them?

Call Center Assistants often encounter challenges such as handling high call volumes, managing difficult or frustrated customers, and adapting to rapidly changing procedures or scripts. To succeed, it's helpful to develop strong communication skills, patience, and the ability to stay calm under pressure. Familiarizing yourself with the company's products or services and practicing active listening can also make daily interactions smoother and more effective. Most call centers provide training, but coming in with a positive attitude and willingness to learn can set you apart.

What is the difference between Call Center Assistant vs Customer Service Representative?

AspectCall Center AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Industry UsageCommonly used in call centers and telecommunication companiesUsed across various industries including retail, banking, and tech
Primary RoleAssist with call handling, basic customer inquiriesHandle customer inquiries, resolve issues, provide information

Both roles involve customer interaction and require similar credentials. Call Center Assistants typically focus on inbound or outbound calls within call centers, while Customer Service Representatives may work in diverse settings and handle a broader range of customer issues. The roles often overlap, but the context and environment differ slightly.

Can I get a call center assistant job with no experience?

Yes, entry-level call center assistant positions often do not require prior experience and may provide on-the-job training. Strong communication skills and a customer-focused attitude are typically valued, and some employers may prefer candidates with basic computer skills or a high school diploma.

What cities are hiring for Call Center Assistant jobs?

Cities with the most Call Center Assistant job openings:

What are the most commonly searched types of Call Center jobs?

The most popular types of Call Center jobs are:

What states have the most Call Center Assistant jobs?

States with the most job openings for Call Center Assistant jobs include:

What are popular job titles related to Call Center Assistant jobs?

For Call Center Assistant jobs, the most frequently searched job titles are:

Infographic showing various Call Center Assistant job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,407 per year, or $18.9 per hour.

Call Center Manager

Laughlin, NV • On-site

Golden Nugget
Amusement, Gambling, and Recreation • 1 - 5K employees
Learn more about Golden Nuggetexternal

Full-time

Posted 29 days ago

Golden Nugget rating

4.9

Company rating: 4.9 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

157th of 164 rated casinos

Job description

Overview
The Call Center Manager is responsible for the daily supervision of Call Center Agents, Lead Agents, Trainers and Supervisors. Ensuring customer interactions is handled in a helpful, friendly, upbeat and professional manner. The Call Center Manager will supervise all aspects of department and agent's performance, development and coaching as they assist guests that contact the call center.
Responsibilities
  • Builds and leads a high-performing team of agents and leads to achieve and exceed service delivery and customer expectations regarding Service Levels, Abandonment, Adherence, Turnover, QA Monitor Scores and other standards as determined by contact center Sr. Management and Directors.
  • Ensures agents are answering all incoming customer interactions efficiently, accurately, and professionally as they assist external customers.
  • Monitor, coach, and develop agents to drive department morale and for optimal performance so that department standards for service are met or exceeded.
  • Monitors adherence to ensure agents are meeting or exceeding department and company standards.
  • Ensures understanding and compliance of staff regarding department and company policies and procedures.
  • Measures, documents, and communicates agent's performance and progress towards goal attainment for assigned team. Accurately and swiftly communicate issues and potential issues to Sr. Management.
  • Contributes to customer retention and continuously increase customer loyalty levels through advanced problem resolution, handling of escalated customer interactions and mentoring agents to be well informed, friendly, helpful, upbeat and positive.
  • Rewards and recognizes agents via implemented incentive programs to elevate agent productivity performance and achieve service goals.
  • Display strong motivational skills towards achieving Call Center goals while maintaining low levels of turnover.
  • Generates new ideas/solutions on specific Call Center issues and participates in projects and process improvement initiatives.
  • Interviews and hires staff, and other Human Resources related tasks.
  • Completes all additional tasks and responsibilities not listed as required or assigned by Sr. Management.

Qualifications
  • Builds and leads a high-performing team of agents and leads to achieve and exceed service delivery and customer expectations regarding Service Levels, Abandonment, Adherence, Turnover, QA Monitor Scores and other standards as determined by contact center Sr. Management and Directors.
  • Ensures agents are answering all incoming customer interactions efficiently, accurately, and professionally as they assist external customers.
  • Monitor, coach, and develop agents to drive department morale and for optimal performance so that department standards for service are met or exceeded.
  • Monitors adherence to ensure agents are meeting or exceeding department and company standards.
  • Ensures understanding and compliance of staff regarding department and company policies and procedures.
  • Measures, documents, and communicates agent's performance and progress towards goal attainment for assigned team. Accurately and swiftly communicate issues and potential issues to Sr. Management.
  • Contributes to customer retention and continuously increase customer loyalty levels through advanced problem resolution, handling of escalated customer interactions and mentoring agents to be well informed, friendly, helpful, upbeat and positive.
  • Rewards and recognizes agents via implemented incentive programs to elevate agent productivity performance and achieve service goals.
  • Display strong motivational skills towards achieving Call Center goals while maintaining low levels of turnover.
  • Generates new ideas/solutions on specific Call Center issues and participates in projects and process improvement initiatives.
  • Interviews and hires staff, and other Human Resources related tasks.
  • Completes all additional tasks and responsibilities not listed as required or assigned by Sr. Management.

This position is onsite, and is located in Laughlin, NV
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