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Call Center Assistant Jobs in Colorado (NOW HIRING)

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

Prepare reports and assist leadership with data validation, analysis, and operational insights ... Operate standard office and call center equipment, including computers, phone systems, printers ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

Prepare reports and assist leadership with data validation, analysis, and operational insights ... Operate standard office and call center equipment, including computers, phone systems, printers ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

Prepare reports and assist leadership with data validation, analysis, and operational insights ... Operate standard office and call center equipment, including computers, phone systems, printers ...

ClearanceJobs

Call Center Representative Jobs

Golden, CO · On-site

$17 - $19/hr

Prepare reports and assist leadership with data validation, analysis, and operational insights ... Operate standard office and call center equipment, including computers, phone systems, printers ...

Enstrom

Seasonal Call Center Representative

Grand Junction, CO · On-site

$15 - $19.50/hr

As a Seasonal Call Center Representative at Enstrom Candies, you'll be a key part of delivering the ... You'll assist callers with questions about our handcrafted confections, place gift orders, resolve ...

Bloom Healthcare

Call Center Receptionist

Lakewood, CO · On-site

$20 - $23/hr

Call Center Receptionist Location: 12600 W Colfax Ave Suite B-200, Lakewood, CO 80215 About Bloom ... Respect diversity in the workplace. * Assist with some administrative tasks * Work in a fast paced ...

Bloom Healthcare

Call Center Receptionist

Lakewood, CO · On-site

$20 - $23/hr

Call Center Receptionist Location: 12600 W Colfax Ave Suite B-200, Lakewood, CO 80215 About Bloom ... Respect diversity in the workplace. * Assist with some administrative tasks * Work in a fast paced ...

Bloom Healthcare

Call Center Receptionist

Denver, CO · On-site

$20 - $23/hr

Call Center Receptionist Location: 12600 W Colfax Ave Suite B-200, Lakewood, CO 80215 About Bloom ... Respect diversity in the workplace. * Assist with some administrative tasks * Work in a fast paced ...

Bloom Healthcare

Call Center Receptionist

Lakewood, CO · On-site

Call Center Receptionist Location: 12600 W Colfax Ave Suite B-200, Lakewood, CO 80215 About Bloom ... Respect diversity in the workplace. * Assist with some administrative tasks * Work in a fast paced ...

First Southwest Bank

Call Center Agent

Alamosa, CO · On-site

$13.50 - $17.75/hr

Manage large amounts of inbound and outbound calls in a timely manner Identify customers' needs, clarify information, and route calls accordingly Assist customers with account related questions and ...

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Call Center Assistant information

What is a call center assistant?

Call center assistants are professionals who handle incoming and outgoing customer calls for a company. They assist customers by answering questions, resolving complaints, providing information about products or services, and sometimes processing orders or troubleshooting issues. Their role is crucial for maintaining positive customer relationships and ensuring customer satisfaction. Call center assistants often use specialized software to manage calls and document interactions, and they work in various industries such as retail, healthcare, finance, and telecommunications.

What are the key skills and qualifications needed to thrive as a call center assistant?

To thrive as a Call Center Assistant, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer literacy are typically required. Patience, active listening, and adaptability help you deliver excellent customer service and handle challenging situations. These skills and qualities are crucial for resolving customer issues efficiently and maintaining high satisfaction in a fast-paced environment.

What are some common challenges faced by call center assistants, and how can I prepare for them?

Call Center Assistants often encounter challenges such as handling high call volumes, managing difficult or frustrated customers, and adapting to rapidly changing procedures or scripts. To succeed, it's helpful to develop strong communication skills, patience, and the ability to stay calm under pressure. Familiarizing yourself with the company's products or services and practicing active listening can also make daily interactions smoother and more effective. Most call centers provide training, but coming in with a positive attitude and willingness to learn can set you apart.

What is the difference between Call Center Assistant vs Customer Service Representative?

AspectCall Center AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Industry UsageCommonly used in call centers and telecommunication companiesUsed across various industries including retail, banking, and tech
Primary RoleAssist with call handling, basic customer inquiriesHandle customer inquiries, resolve issues, provide information

Both roles involve customer interaction and require similar credentials. Call Center Assistants typically focus on inbound or outbound calls within call centers, while Customer Service Representatives may work in diverse settings and handle a broader range of customer issues. The roles often overlap, but the context and environment differ slightly.

Can I get a call center assistant job with no experience?

Yes, entry-level call center assistant positions often do not require prior experience and may provide on-the-job training. Strong communication skills and a customer-focused attitude are typically valued, and some employers may prefer candidates with basic computer skills or a high school diploma.

What are the most commonly searched types of Call Center jobs in Colorado?

The most popular types of Call Center jobs in Colorado are:

What cities in Colorado are hiring for Call Center Assistant jobs?

Cities in Colorado with the most Call Center Assistant job openings:

Infographic showing various Call Center Assistant job openings in Colorado as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Call Center Representative

Golden, CO • On-site

BDR Solutions LLC
IT Services • 51 - 200 employees
Learn more about BDR Solutions LLCexternal

$17 - $19/hr

Other

Re-posted 22 days ago

Job description

Description
BDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understanding each client's end-state, and then seamlessly integrating within each Agency's organization to improve and enhance business and technical operations and deployments.
BDR is seeking a Service Support Technician to join our growing team! This position will be performed on-site in Golden, Colorado. This position requires US Citizenship with a Public Trust or the ability to obtain one.
Join our team and kickstart your journey with a $500 sign-on bonus, available to qualified candidates who meet all requirements!
(Military Veterans and HUBZone candidates are highly encouraged to apply)
The Services Support Technician serves as the frontline call center representative responsible for receiving, processing, and supporting orders from VA clinics and Veterans. This role operates within a structured, high-volume call center environment, following established procedures and service standards. The position supports operational workflows, assists with complex order transactions, maintains accurate records, and ensures consistent, professional customer service delivery.
Key Responsibilities
  • Serve as the primary point of contact for Veterans and VA clinical staff, handling inbound calls and order requests in a high-volume call center environment.
  • Accurately place, modify, and track orders received via phone, system requests, or written correspondence.
  • Provide courteous, professional customer service to Veterans and clinicians by addressing questions, resolving issues, and supporting order-related inquiries.
  • Support call center agents and clinical staff with procedural guidance for complex transactions, including:
  • Remote order entry processes
  • Order or model changes
  • Device registration and serial number updates
  • Telehealth service entry procedures
  • Track and maintain operational data such as:
  • Order volume and call workload spreadsheets
  • Credit card reconciliation and transaction verification
  • Administrative and financial records (electronic and manual)
  • Ensure compliance with call center performance standards, scripts, quality objectives, and VA policies.
  • Assist with handling and resolving customer complaints and escalated service issues, following defined procedures.
  • Prepare reports and assist leadership with data validation, analysis, and operational insights.
  • Perform general administrative duties including:
  • Requesting and managing office and warehouse supplies
  • Filing, documentation, and record retention
  • Communicate professionally with customers and internal stakeholders via phone, email, and written correspondence.
  • Operate standard office and call center equipment, including computers, phone systems, printers, scanners, and other office tools.
Required Minimum Qualifications
  • 1+ year of call center, customer service, or operations support experience required; 2+ years preferred
  • Experience working in a high-volume, process-driven environment
  • Proficiency with data entry, spreadsheet tracking, and report preparation
  • Experience with timekeeping, scheduling, or administrative coordination
  • Strong verbal and written communication skills
  • Attention to detail and ability to follow standard operating procedures
  • Ability to obtain and maintain a VA Public Trust clearance

The hourly compensation range for this position is $17.00-$19.00 per hour. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
In addition, U.S Citizenship is required. Select applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.

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