ZipRecruiter

Log In

1

Call Center Assistant Jobs in Texas (NOW HIRING)

PEARL STREET DENTAL GROUP

Call Center Specialist

Dallas, TX · On-site

$16.50 - $20.75/hr

... - Assist with resolving customer complaints or issues - Follow call center scripts and procedures to ensure consistency and quality of service - Collaborate with team members to achieve call center ...

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

VRC Investigations is currently expanding our Call Center Research Assistants Unit within our HOSPITAL CANVASS.COM division. Veracity Research Co. Investigations (VRC), is one of the nation's leading ...

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

VRC Investigations is currently expanding our Call Center Research Assistants Unit within our HOSPITAL CANVASS.COM division. Veracity Research Co. Investigations (VRC), is one of the nation's leading ...

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

VRC Investigations is currently expanding our Call Center Research Assistants Unit within our HOSPITAL CANVASS.COM division. Veracity Research Co. Investigations (VRC), is one of the nation's leading ...

Inceed

Call Center Representative

Irving, TX · On-site

$15.25 - $19.25/hr

Position: Call Center Representative Compensation: $ 19/hour Location: Irving, TX Inceed has ... Handle inbound mortgage servicing calls professionally * Assist customers with account-related ...

AnswerOne

Call Center Agent

Mcallen, TX · On-site

$16 - $18.50/hr

McAllen, TX (In-Office)Pay: $16-$18.50/hr l Hours: Part-Time, Requires 1 weekend day (Sat/Sun) and HolidaysAnswerOneis hiring Part-Time Call Center Agents to assist callers during critical moments ...

Biz Voice Boost

Call Center Representative

San Antonio, TX · On-site

$14.50 - $18.25/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... Answer inbound calls and assist customers with questions, concerns, and service-related inquiries.

Nexxaworks

Call Center Representative

San Antonio, TX · On-site

$14.50 - $18.25/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... Answer inbound calls and assist customers with questions, concerns, and service-related inquiries.

Biz Voice Boost

Call Center Agent

Austin, TX · On-site

$14.75 - $19.50/hr

Call Center Agent Location: Austin, TX Job Type: Full-time Job Summary: We are seeking a dedicated ... Provide accurate information about products, services, and company policies to customers. * Assist ...

BestWay Rent To Own

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Call Center Supervisor The Call Center Supervisor plays a critical role in Bestway's culture of ... assist in their retention and career progression. This position also provides sales support to ...

Midland Health

Call Center Operator

Midland, TX · On-site

The primary responsibility of the Call Center Operator is to provide the highest quality of ... Calls patients and assist with meal ordering. * Ensures all patient meal orders are compliant with ...

Smarter HR Solutions LLC

Call Center Agent

Houston, TX · On-site

$20/hr

... assist with service coordination. • Document call outcomes and customer interactions in ... center experience required. • Proficiency with Microsoft Office applications. • Excellent ...

Midland Health

Call Center Operator

Midland, TX · On-site

The primary responsibility of the Call Center Operator is to provide the highest quality of ... Calls patients and assist with meal ordering. * Ensures all patient meal orders are compliant with ...

Midland Health

Call Center Operator

Midland, TX · On-site

The primary responsibility of the Call Center Operator is to provide the highest quality of ... Calls patients and assist with meal ordering. * Ensures all patient meal orders are compliant with ...

BestWay Rent To Own

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Call Center Supervisor The Call Center Supervisor plays a critical role in Bestway's culture of ... assist in their retention and career progression. This position also provides sales support to ...

next page

Showing results 1-20

All JobsCall Center JobsCall Center Assistant JobsCall Center Assistant Jobs in Texas

Call Center Assistant information

What is a call center assistant?

Call center assistants are professionals who handle incoming and outgoing customer calls for a company. They assist customers by answering questions, resolving complaints, providing information about products or services, and sometimes processing orders or troubleshooting issues. Their role is crucial for maintaining positive customer relationships and ensuring customer satisfaction. Call center assistants often use specialized software to manage calls and document interactions, and they work in various industries such as retail, healthcare, finance, and telecommunications.

What are the key skills and qualifications needed to thrive as a call center assistant?

To thrive as a Call Center Assistant, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer literacy are typically required. Patience, active listening, and adaptability help you deliver excellent customer service and handle challenging situations. These skills and qualities are crucial for resolving customer issues efficiently and maintaining high satisfaction in a fast-paced environment.

What are some common challenges faced by call center assistants, and how can I prepare for them?

Call Center Assistants often encounter challenges such as handling high call volumes, managing difficult or frustrated customers, and adapting to rapidly changing procedures or scripts. To succeed, it's helpful to develop strong communication skills, patience, and the ability to stay calm under pressure. Familiarizing yourself with the company's products or services and practicing active listening can also make daily interactions smoother and more effective. Most call centers provide training, but coming in with a positive attitude and willingness to learn can set you apart.

What is the difference between Call Center Assistant vs Customer Service Representative?

AspectCall Center AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Industry UsageCommonly used in call centers and telecommunication companiesUsed across various industries including retail, banking, and tech
Primary RoleAssist with call handling, basic customer inquiriesHandle customer inquiries, resolve issues, provide information

Both roles involve customer interaction and require similar credentials. Call Center Assistants typically focus on inbound or outbound calls within call centers, while Customer Service Representatives may work in diverse settings and handle a broader range of customer issues. The roles often overlap, but the context and environment differ slightly.

Can I get a call center assistant job with no experience?

Yes, entry-level call center assistant positions often do not require prior experience and may provide on-the-job training. Strong communication skills and a customer-focused attitude are typically valued, and some employers may prefer candidates with basic computer skills or a high school diploma.

What are the most commonly searched types of Call Center jobs in Texas?

The most popular types of Call Center jobs in Texas are:

What cities in Texas are hiring for Call Center Assistant jobs?

Cities in Texas with the most Call Center Assistant job openings:

Infographic showing various Call Center Assistant job openings in Texas as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 15% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Call Center Specialist

Dallas, TX • On-site

PEARL STREET DENTAL GROUP
See more jobs at PEARL STREET DENTAL GROUPexternal

$16.50 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Excited to be growing our team! We are in need of a Call Center Specialist who loves to chat with patients, is a scheduling rock star, and has a great phone ettiquette. We have a great team and can't wait to meet you!

Responsibilities:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner

- Provide accurate information about services to customers

- Perform data entry and maintain customer records in the system

- Assist with resolving customer complaints or issues

- Follow call center scripts and procedures to ensure consistency and quality of service

- Collaborate with team members to achieve call center goals

- Handle customer inquiries via email or chat if necessary

Skills:

- Excellent phone etiquette and communication skills

- Proficient in data entry and computer systems

- Previous experience in a call center or customer service role is required

-Dental office experience is preferred

- Knowledge of dental office procedures is a plus

- Bilingual in English and Spanish is highly desirable

- Ability to analyze customer needs and provide appropriate solutions

- Multilingual abilities are a plus

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to Relocate:

  • Dallas, Tx 75201: Relocate before starting work (Required)

Work Location: In person

Requirements

  • Previous call center experience
  • Dental experience strongly preferred

Apply