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Call Center Assistant Jobs in Texas (NOW HIRING)

Midland Health

Call Center Operator

Midland, TX

The primary responsibility of the Call Center Operator is to provide the highest quality of ... Calls patients and assist with meal ordering. * Ensures all patient meal orders are compliant with ...

Midland Health

Call Center Operator

Midland, TX · On-site

The primary responsibility of the Call Center Operator is to provide the highest quality of ... Calls patients and assist with meal ordering. * Ensures all patient meal orders are compliant with ...

Smarter HR Solutions LLC

Call Center Agent

Houston, TX · On-site

$19 - $20/hr

... and assist with service coordination. · Document call outcomes and customer interactions in ... call center experience required. · Proficiency with Microsoft Office applications. · Excellent ...

Consider Posh Pro

Call Center Agent

Austin, TX · On-site

$14.75 - $19.50/hr

Call Center Agent At Consider Posh Pro, we've got a knack for turning dull moments into dazzling ... Maintain a thorough understanding of company products and services. * Assist customers in placing ...

US Heart and Vascular

Call Center Representative

Granbury, TX · On-site

$13.50 - $17/hr

US Heart and Vascular is in need of a full time Call Center Representative to join our team at Fort ... Medical Assistant Certification is preferred but not required. About Granbury, TX: Granbury offers ...

MAP

Call Center Agent

North Richland Hills, TX · On-site

$17/hr

North Richland Hills, TX (In-Office)Pay: $17/hr l Hours: Part-Time, Requires 1 weekend day (Sat/Sun) and HolidaysMap Communications is hiring Part-Time Call Center Agents to assist callers during ...

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

... assist in their retention and career progression. This position also provides sales support to ... Additionally, the Call Center Supervisor assists customers with service opportunities and credit ...

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

... assist in their retention and career progression. This position also provides sales support to ... Additionally, the Call Center Supervisor assists customers with service opportunities and credit ...

Bestway Rental, Inc.

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

... assist in their retention and career progression. This position also provides sales support to ... Additionally, the Call Center Supervisor assists customers with service opportunities and credit ...

Biz Voice Boost

Call Center Representative

Houston, TX · On-site

$53K - $59K/yr

Call Center Representative At Biz Voice Boost, we believe that meaningful connections drive ... Provide clear, accurate, and helpful information. * Assist with customer inquiries, requests, and ...

The Physicians Centre Hospital

Call Center Rep

Bryan, TX

$13.50 - $16.75/hr

Responsible for keeping the call center area clean, organized, and of a professional appearance ... Be a team player and assist with other tasks during downtime * Protects patient confidentiality by ...

Bocatti Experience

Call Center Agent

San Antonio, TX · On-site

$17 - $26/hr

Make outbound calls for booking confirmations, follow-ups, and client support * Assist customers ... Previous call center, customer service, or administrative experience preferred * Strong verbal ...

Bocatti Experience

Call Center Representative

Houston, TX · On-site

$17 - $26/hr

Make outbound calls for booking confirmations, follow-ups, and client support * Assist customers ... Previous call center, customer service, or administrative experience preferred * Strong verbal ...

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Call Center Assistant information

What is a call center assistant?

Call center assistants are professionals who handle incoming and outgoing customer calls for a company. They assist customers by answering questions, resolving complaints, providing information about products or services, and sometimes processing orders or troubleshooting issues. Their role is crucial for maintaining positive customer relationships and ensuring customer satisfaction. Call center assistants often use specialized software to manage calls and document interactions, and they work in various industries such as retail, healthcare, finance, and telecommunications.

What are the key skills and qualifications needed to thrive as a call center assistant?

To thrive as a Call Center Assistant, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer literacy are typically required. Patience, active listening, and adaptability help you deliver excellent customer service and handle challenging situations. These skills and qualities are crucial for resolving customer issues efficiently and maintaining high satisfaction in a fast-paced environment.

What are some common challenges faced by call center assistants, and how can I prepare for them?

Call Center Assistants often encounter challenges such as handling high call volumes, managing difficult or frustrated customers, and adapting to rapidly changing procedures or scripts. To succeed, it's helpful to develop strong communication skills, patience, and the ability to stay calm under pressure. Familiarizing yourself with the company's products or services and practicing active listening can also make daily interactions smoother and more effective. Most call centers provide training, but coming in with a positive attitude and willingness to learn can set you apart.

What is the difference between Call Center Assistant vs Customer Service Representative?

AspectCall Center AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Industry UsageCommonly used in call centers and telecommunication companiesUsed across various industries including retail, banking, and tech
Primary RoleAssist with call handling, basic customer inquiriesHandle customer inquiries, resolve issues, provide information

Both roles involve customer interaction and require similar credentials. Call Center Assistants typically focus on inbound or outbound calls within call centers, while Customer Service Representatives may work in diverse settings and handle a broader range of customer issues. The roles often overlap, but the context and environment differ slightly.

Can I get a call center assistant job with no experience?

Yes, entry-level call center assistant positions often do not require prior experience and may provide on-the-job training. Strong communication skills and a customer-focused attitude are typically valued, and some employers may prefer candidates with basic computer skills or a high school diploma.

What are the most commonly searched types of Call Center jobs in Texas?

The most popular types of Call Center jobs in Texas are:

What cities in Texas are hiring for Call Center Assistant jobs?

Cities in Texas with the most Call Center Assistant job openings:

Infographic showing various Call Center Assistant job openings in Texas as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 15% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Call Center Operator

Midland, TX

Midland Health
Fitness and Sports Centers • 11 - 50 employees
Learn more about Midland Healthexternal

Full-time

Re-posted 10 days ago

Job description

Job Description

The primary responsibility of the Call Center Operator is to provide the highest quality of customer service to patients at all time. This position performs a variety of duties related to the orderly operation of the Call Center for room service.  Gathers, coordinates and records all patient-related foodservice information and activities. Answers phone, takes patient/nursing meal orders and adheres to HACCP and other regulatory agency policies.

SHIFT AND SCHEDULE

Full Time, 11:00am-7:30pm

 

ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS

  • Answers the Call Center phone, checks messages frequently, and displays proper phone etiquette while taking meal orders for the room service program.
  • Checks patient rosters for new admits, diet changes, and patients with no diet orders. Calls patients and assist with meal ordering.
  • Ensures all patient meal orders are compliant with physician-prescribed diet orders, food allergies, food intolerances, and needed diet modifications.
  • Notifies dietitians of patients needing further assistance or education.
  • Prints necessary reports for room service staff and forwards requests for additional patient food services to appropriate areas.
  • Provides good customer service and treats all patients with respect, understanding, and patience at all times.

EDUCATION AND EXPERIENCE

  • Must be a high school graduate or equivalent. 
  • Computer and telephone skills are a must.
  • Must be able to communicate effectively, both orally and in writing. 

PHYSICAL REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to:

  • Stand, walk, sit, stoop, reach, lift, see, speak and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits.
Employment Type: FULL_TIME

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