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Call Center Support Jobs (NOW HIRING)

DXC Technology

Insurance Call Center Support

Concord, NC · On-site

$31K - $54K/yr

This role requires strong communication skills, attention to detail, and the ability to operate in a fast-paced, high-volume call center environment. The role involves supporting clients with ...

DXC Technology

Insurance Call Center Support

Concord, NC · On-site

$31K - $54K/yr

This role requires strong communication skills, attention to detail, and the ability to operate in a fast-paced, high-volume call center environment. The role involves supporting clients with ...

UWM

Call Center Support Agent

Pontiac, MI · On-site

$15 - $19.50/hr

... the encouragement and support on day one. No matter your race, creed, gender, age, sexual ... Free membership to our large, state-of-the-art fitness center, including exercise classes such as ...

RemX

Be Seen First

Bank Call Center Support

Alpharetta, GA · On-site

$20/hr

Call Center Customer Support Specialist * Location: Alpharetta, GA 30022 (Onsite must live within 20-25 miles) * Schedule: Mon-Fri (With rotating Sat 2-3 per month) * Hours: 8am-5pm EST * Pay: $20 ...

Optima Dermatology

Call Center Agent

Boardman, OH · On-site

$12.50 - $16.50/hr

In this role, you'll be a key part of our front-line team, supporting a high call volume while ... call center support * Comfort working in a fast-paced, high-call-volume environment * Strong ...

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How much do call center support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for call center support in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What are some common challenges faced by call center support professionals, and how can they be managed?

Call center support professionals often encounter challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. To manage these, effective time management, active listening, and stress-reduction techniques are essential. Many organizations provide training and support, including mentoring, to help agents develop strong communication and problem-solving skills, making it easier to provide quality service while maintaining job satisfaction.

What are the key skills and qualifications needed to thrive as a Call Center Support professional, and why are they important?

To thrive as a Call Center Support professional, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is essential. Patience, active listening, and resilience are standout soft skills that enable effective customer interactions and stress management. These competencies ensure timely resolution of customer issues, enhance satisfaction, and support the overall efficiency of the support team.

What is a Call Center Support role?

A Call Center Support role involves assisting customers over the phone, email, or chat by addressing their inquiries, resolving issues, and providing information about products or services. These professionals act as the first point of contact for customers seeking help or support. Their duties include handling complaints, troubleshooting problems, processing orders, and ensuring customer satisfaction. Strong communication, problem-solving skills, and patience are essential qualities for this job.
More about Call Center Support jobs
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What states have the most Call Center Support jobs? States with the most job openings for Call Center Support jobs include:
Call Center Support jobs near you
Infographic showing various Call Center Support job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 62% Full Time, 13% Part Time, and 22% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,486 per year, or $21.9 per hour.
Call Center Support Agent

Call Center Support Agent

United Wholesale Mortgage

Pontiac, MI • On-site

$15 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

United Wholesale Mortgage rating

7.8

Company rating: 7.8 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

90th of 138 rated financial services

Job description

Working as a liaison between United Wholesale Mortgage (UWM) and our clients is a truly rewarding position. As a Customer Care Servicing Specialist, you'll be the key point of contact among our mortgage clients, maintaining relationships that have been long-established, and being there to advise and direct as needed. All it takes is exceptional client service skills and a love of talking - this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.
WHAT YOU WILL BE DOING
  • Accepting incoming calls from all clients
  • Making outbound calls to clients
  • Responding to emails from clients
  • Working various reports as assigned
  • Aiding and overseeing our sub-servicer
  • Cross-training to learn other areas of our Servicing team

WHAT WE NEED FROM YOU
Must Have Qualifications:
  • 1+ years experience in customer service dealing with a high volume of calls OR 1+ year of experience working in the mortgage industry
  • Excellent customer service and communication skills
  • Strong analytical skills
  • Proficiency in Excel, including vlookups, formulas and PivotTables
  • Proficiency in MS Office
  • Self-motivated with a strong work ethic
  • Comfortable in a fast-moving environment
  • Ability to multitask and adapt
  • Positive attitude and willingness to learn
  • High school diploma or equivalent
  • Onsite, full-time attendance

Nice to Have Qualifications:
  • 1+ years experience in mortgage servicing
  • Bilingual in English and Spanish

THE PLACE & THE PERKS
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons you'll love working here include:
  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Dunkin
  • Indoor/outdoor café with Wi-Fi

DISCLAIMER
All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

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