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Call Center Support Jobs in Reno, NV (NOW HIRING)

Meruelo Group

Call Center Supervisor

Reno, NV · On-site

Participate in special project activities and support teams by providing ad hoc information and reports. Assist the Revenue Management and Call Center team with tasks and projects as needed. Assist ...

UHS

Call Center Specialist

Sparks, NV · On-site

$17.25 - $21.50/hr

The position also requires supporting the Call Center/practice by providing effective customer service to patients and medical offices. Scheduling Specialists possess organization and communication ...

R.C. Willey

Customer Service Call Center

Reno, NV

$18/hr

Call Center Customer Service RC Willey is seeking a motivated and customer-focused Call Center ... Serve as a knowledgeable liaison, providing phone-based support to internal departments including ...

Costco Auto Program

Call Center Supervisor

Reno, NV

$21 - $24/hr

The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member ... With direction from MAC Management, train LOD and provide additional support * Create rotation ...

Sierra Air Inc

Call Center Representative

Reno, NV · On-site

$19 - $21/hr

Call Center Representative Reno, NV Are you ready to advance your career with the #1 HVAC Company in Northern Nevada? We are looking for an experienced Customer Service Representative to join our ...

Sierra Air

Call Center Representative

Sparks, NV · On-site

$19 - $21/hr

Are you ready to advance your career with the #1 HVAC Company in Northern Nevada? We are looking for an experienced Customer Service Representative to join our growing team! The ideal candidate ...

Sierra Air

Call Center Representative

Truckee, CA · On-site

$19 - $21/hr

Are you ready to advance your career with the #1 HVAC Company in Northern Nevada? We are looking for an experienced Customer Service Representative to join our growing team! The ideal candidate ...

Sierra Air

Call Center Representative

Reno, NV

$19 - $21/hr

Are you ready to advance your career with the #1 HVAC Company in Northern Nevada? We are looking for an experienced Customer Service Representative to join our growing team! The ideal candidate ...

Meruelo Group

Call Center Shift Manager

Reno, NV · On-site

EDUCATION and/or EXPERIENCE Minimum of 3 years' call center supervisor experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Sierra Air

Call Center Representative

Reno, NV · On-site

$16 - $20/hr

Are you ready to advance your career with the #1 HVAC Company in Northern Nevada? We are looking for an experienced Customer Service Representative to join our growing team! The ideal candidate ...

Sierra Air

Call Center Representative

Reno, NV · On-site

$19 - $21/hr

Are you ready to advance your career with the #1 HVAC Company in Northern Nevada? We are looking for an experienced Customer Service Representative to join our growing team! The ideal candidate ...

Sierra Air

Call Center Representative

Reno, NV · On-site

$19 - $21/hr

Are you ready to advance your career with the #1 HVAC Company in Northern Nevada? We are looking for an experienced Customer Service Representative to join our growing team! The ideal candidate ...

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All JobsCall Center Support JobsCall Center Support Jobs in Reno, NV

Call Center Support information

See Reno, NV salary details

$12

$21

$42

How much do call center support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for call center support in Reno, NV is $21.80, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.27 per hour, depending on experience, location, and employer.

What are some common challenges faced by call center support professionals, and how can they be managed?

Call center support professionals often encounter challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. To manage these, effective time management, active listening, and stress-reduction techniques are essential. Many organizations provide training and support, including mentoring, to help agents develop strong communication and problem-solving skills, making it easier to provide quality service while maintaining job satisfaction.

What are the key skills and qualifications needed to thrive as a Call Center Support professional, and why are they important?

To thrive as a Call Center Support professional, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is essential. Patience, active listening, and resilience are standout soft skills that enable effective customer interactions and stress management. These competencies ensure timely resolution of customer issues, enhance satisfaction, and support the overall efficiency of the support team.

What is a Call Center Support role?

A Call Center Support role involves assisting customers over the phone, email, or chat by addressing their inquiries, resolving issues, and providing information about products or services. These professionals act as the first point of contact for customers seeking help or support. Their duties include handling complaints, troubleshooting problems, processing orders, and ensuring customer satisfaction. Strong communication, problem-solving skills, and patience are essential qualities for this job.
What cities near Reno, NV are hiring for Call Center Support jobs? Cities near Reno, NV with the most Call Center Support job openings:
Call Center Support jobs near you
Infographic showing various Call Center Support job openings in Reno, NV as of June 2026, with employment types broken down into 86% Full Time, 9% Part Time, and 5% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $45,352 per year, or $21.8 per hour.
Call Center Supervisor

Call Center Supervisor

Meruelo Group

Reno, NV • On-site

Full-time

Posted yesterday

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
Maintains current knowledge and familiarity with all hotel services, features, and local attractions to respond to guest inquiries.
Assists groups with booking/housing needs in adherence to established policies and procedures.
Manages group blocks, ensuring all room/suite inventory allocation and guidelines are monitored and adhered to in accordance with established policies and procedures
oReport assignment issues to supervisor/manager
oAssign room numbers as needed
oBalance inventory as needed
oGroup cutoff dates
oGroup pick up reporting
Provides additional operation information to the Call Center and Front Operations, gathered from Sales/Convention Service Managers, group contacts, and meeting planners.
Promote a friendly, supportive environment in which team members are encouraged to solve problems and address guest issues.
Reviews sales contracts for any clauses or special requests outside of established departmental parameters, communicating all pertinent information directly impacting management of the group and/or hotel revenue.
Attends group pre-conference meetings and pre-planning meetings with clients and property management when requested.
Expected to streamline departmental operations through continuous assessment of policies and procedures.
Participate in special project activities and support teams by providing ad hoc information and reports.
Assist the Revenue Management and Call Center team with tasks and projects as needed.
Assist with daily preparation of all managerial reports used for tracking and analysis.
Work with internal and external guests which includes contact with various departments to provide/obtain pertinent information needed to ensure proper guest service is provided.
Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES
Communicate effectively with meeting planners, group clients and guests associated with a group.
Ability of complex reading, writing, math, and task completion skills is required.
Must have the following skills: clerical, compiling, coordination, analyzing, supervising, instructing, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
Must be a minimum of 21 years of age.

EDUCATION and/or EXPERIENCE
Minimum 2 years Hotel Reservations/Hotel Operations experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

PHYSICAL DEMANDS
While performing the duties of this job, the team member is constantly sitting and occasionally standing and walking over the duration of their shift.
Must be able to lift/carry 10lbs or less occasionally.
The team member will constantly have repetitive use of both hands. Finger dexterity of both hands will be constantly required.
Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others around computer equipment.
The noise level in the work environment is usually moderate.
Team Member may be exposed to secondhand smoke.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employment Type: Full time

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