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Call Center Support Jobs in Alabama (NOW HIRING)

MCI Careers

We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves ... Conduct 6-week training sessions for new contact center support agents. * Develop, update, and ...

GDIT

Call Center Manager

Montgomery, AL · On-site

$111K - $150K/yr

Join GDIT as a Customer Service Sr Manager/ Call Center Manager for a career where your growth is just as important as the mission you support. MEANINGFUL WORK AND PERSONAL IMPACT As a Customer ...

Alphabe Insight

Call Center Agent

Birmingham, AL

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Signius

Call Center Agent

Mobile, AL · On-site

$17 - $20/hr

Call Center Agents at Signius Communications in Mobile provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best ...

Horizon Point Marketing

Call Center Agent

Birmingham, AL

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Alphabe Insight Inc

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Alphabe Insight Inc

Call Center Agent

Birmingham, AL

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Limitless East Marketing

Call Center Agent

Birmingham, AL

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Bocatti Experience

Call Center Agent

Birmingham, AL · On-site

$17 - $26/hr

We are committed to delivering excellent customer support and seamless client communication throughout the booking and event process. Position Overview The Call Center Agent is responsible for ...

Summit Dental

Call Center Specialist

Birmingham, AL

$15.75 - $19.75/hr

Brocks Gap Dental Group Call Center Specialist Brocks Gap Dental Group is seeking a Call Center Specialist to join our established practice in Hoover, AL! We are proud to provide patients with a wide ...

The Orthopaedic Center

Call Center Specialist

Huntsville, AL · On-site

$16.50 - $20.75/hr

Answer a high volume of incoming phone calls to the call center in a timely manner * Direct calls appropriately by transferring and or taking detailed messages * Schedule appointments according to ...

The Orthopaedic Center

Call Center Specialist

Huntsville, AL · On-site

$16.50 - $20.75/hr

Answer a high volume of incoming phone calls to the call center in a timely manner * Direct calls appropriately by transferring and or taking detailed messages * Schedule appointments according to ...

Brocks Gap Dental Group

Call Center Specialist

Hoover, AL

$15.75 - $19.75/hr

Overview Brocks Gap Dental Group is seeking a Call Center Specialist to join our established practice in Hoover, AL! We are proud to provide patients with a wide range of services using ...

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All JobsCall Center Support JobsCall Center Support Jobs in Alabama

Call Center Support information

See Alabama salary details

$11

$19

$39

How much do call center support jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for call center support in Alabama is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.15 per hour, depending on experience, location, and employer.

What are some common challenges faced by call center support professionals, and how can they be managed?

Call center support professionals often encounter challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. To manage these, effective time management, active listening, and stress-reduction techniques are essential. Many organizations provide training and support, including mentoring, to help agents develop strong communication and problem-solving skills, making it easier to provide quality service while maintaining job satisfaction.

What are the key skills and qualifications needed to thrive as a Call Center Support professional, and why are they important?

To thrive as a Call Center Support professional, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is essential. Patience, active listening, and resilience are standout soft skills that enable effective customer interactions and stress management. These competencies ensure timely resolution of customer issues, enhance satisfaction, and support the overall efficiency of the support team.

What is a Call Center Support role?

A Call Center Support role involves assisting customers over the phone, email, or chat by addressing their inquiries, resolving issues, and providing information about products or services. These professionals act as the first point of contact for customers seeking help or support. Their duties include handling complaints, troubleshooting problems, processing orders, and ensuring customer satisfaction. Strong communication, problem-solving skills, and patience are essential qualities for this job.
Call Center Support jobs near you
Infographic showing various Call Center Support job openings in Alabama as of June 2026, with employment types broken down into 2% As Needed, 67% Full Time, 13% Part Time, and 18% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,228 per year, or $19.8 per hour.
Call Center Trainer

Call Center Trainer

MCI Careers

On-site

Full-time

Posted 5 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves conducting comprehensive training for new contact center agents and ensuring the highest standards of preparedness and efficiency. Spanish-speaking skills would be a valuable asset for this position.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Conduct 6-week training sessions for new contact center support agents.

  • Develop, update, and maintain training materials to align with program objectives and evolving needs.

  • Deliver engaging and effective training sessions that equip agents with the skills and knowledge required for success.

  • Monitor and assess trainee progress, providing constructive feedback and additional support as needed.

  • Collaborate with team leads and supervisors to identify training needs and address performance gaps.

  • Ensure training materials and sessions comply with program guidelines and industry standards.

  • Act as a point of contact for training-related inquiries and provide ongoing support to agents post-training.

  • Maintain accurate training records and generate reports on trainee performance and program outcomes.


Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • A Degree or Certification is preferred but not required.

  • At least 2 years of experience in a contact center environment.

  • Previous training experience is preferred.

  • Supervisory experience is a plus.

  • Strong communication and presentation skills.

  • Ability to create and adapt training materials to meet diverse learning needs.

  • Proficiency in using training tools and contact center software.

  • Strong organizational and time management skills.

  • Spanish-speaking skills are a plus.

MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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