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Call Center Support Jobs in Washington (NOW HIRING)

ITCON Services

Call Center Operator

Bethesda, MD · On-site

We are seeking dedicated Call Center Operators to support emergency communication services for the National Institutes of Health (NIH) Call Center at the Center for Information Technology (CIT) in ...

ROCS Grad Staffing

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Call Center Representative

Rockville, MD · On-site

$24 - $28/hr

Prior experience in the same industry (e.g., tech support, healthcare, retail)

Sparkbit 360

Call Center Agent

Washington, DC · On-site

$17 - $22.25/hr

Call Center Agent We are seeking a dedicated and motivated Call Center Agent to join our dynamic ... promptly, and providing exceptional support to enhance the overall customer experience.

MedStar Health

Supervisor Call Center

Washington, DC · On-site

$49K - $87K/yr

About the Job Our call center has a leadership opportunity located at MedStar Georgetown University ... Supports onboarding and training of new associates ensuring competency in call handling paging ...

New

Sparkbit 360

Call Center Agent

Washington, DC

$16 - $26/hr

... support to enhance the overall customer experience. * Responsibilities: * Handle inbound and ... Proven experience in a call center or customer service role * Excellent verbal and written ...

Unisys

Call Center Agent

Rockville, MD · On-site

$15.25 - $20.25/hr

Position: Support Center / Call Center Agent Duration: Long-term Location: Rockville, MD Musts * Very coachable and present themselves very professionally on phone, and like talking to people

HealthWorks

Call Center

Leesburg, VA · On-site

$19/hr

Call Center We are an equal employment opportunity employer. All qualified applicants will receive ... All staff is expected to function within a collaborative team practice model, supporting the ...

ActioNet

Call Center Manager

Washington, DC · On-site

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the ... support. The right candidate works well with a team, always exhibits excellent customer service ...

ActioNet

Call Center Manager

Washington, DC · On-site

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the ... support. The right candidate works well with a team, always exhibits excellent customer service ...

ActioNet

Call Center Manager |

Washington, DC · On-site

Call Center Manager ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Train and mentor staff responsible for phone and in-person support to users in e-mail, directories ...

ActioNet

Call Center Manager |

Washington, DC

Call Center Manager ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Train and mentor staff responsible for phone and in-person support to users in e-mail, directories ...

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Call Center Support information

See Washington salary details

$14

$24

$48

How much do call center support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for call center support in Washington is $24.77, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $26.39 per hour, depending on experience, location, and employer.

What are some common challenges faced by call center support professionals, and how can they be managed?

Call center support professionals often encounter challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. To manage these, effective time management, active listening, and stress-reduction techniques are essential. Many organizations provide training and support, including mentoring, to help agents develop strong communication and problem-solving skills, making it easier to provide quality service while maintaining job satisfaction.

What are the key skills and qualifications needed to thrive as a call center support professional?

To thrive as a Call Center Support professional, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is essential. Patience, active listening, and resilience are standout soft skills that enable effective customer interactions and stress management. These competencies ensure timely resolution of customer issues, enhance satisfaction, and support the overall efficiency of the support team.

What is a call center support?

A Call Center Support role involves assisting customers over the phone, email, or chat by addressing their inquiries, resolving issues, and providing information about products or services. These professionals act as the first point of contact for customers seeking help or support. Their duties include handling complaints, troubleshooting problems, processing orders, and ensuring customer satisfaction. Strong communication, problem-solving skills, and patience are essential qualities for this job.
What cities in Washington are hiring for Call Center Support jobs? Cities in Washington with the most Call Center Support job openings:
Call Center Support jobs near you
Infographic showing various Call Center Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,517 per year, or $24.8 per hour.

In-Bound Call Center Representative

IronMountain Solutions Inc

Mclean, VA • Remote

$16.50 - $20.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

In-Bound Call Center Representative

Tysons, VA In-Bound Call Center Representative

Work Location: Tysons Corner, VA

Schedule: Full Time; fully remote

Note: This position requires a Public Trust Clearance.

Insight Technology Solutions currently supports a contract providing call center support for the Student Exchange and Visitor Program (SEVP) within the Department of Homeland Security. We are looking for candidates with previous experience in providing end-user phone support in a high call volume environment with a proven ability to deliver comprehensive customer service and updates regarding sensitive information.

Job Responsibilities:

  • Ability to operate in a high-volume metrics driven call center environment
  • Ability to be flexible with work schedule to support the Call Center's needs during operating hours
  • Ability to multitask and research information on multiple databases at the same time
  • Ability to enter data and talk to stakeholders at the same time
  • Ability to conceptualize scenarios and communicate it effectively to stakeholders
  • Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources
  • Ability to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates)
  • Ability to listen actively to sensitive information
  • Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment
  • Ability to analyze multifaceted issues relating to the SEVIS system
  • Ability to provide support to international stakeholders and academic institutions
  • Ability to utilize telephony systems, CRM, Microsoft Dynamics and other ticket tracker systems, and Microsoft Office Suite

Education and Experience Requirements:

  • Education: High school diploma required.
  • Experience: Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment.
  • Certification: HDI Certification is highly preferred but not required.

Insight Technology Solutions is an Equal Opportunity Employer

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