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Call Center Support Jobs in Washington (NOW HIRING)

Virginia Heart

Call Center Representative

Fairfax, VA · On-site

$19 - $23/hr

The Patient Services Specialist Office Scheduler works within our Patient Services Center (Call Center) and will provide efficient and effective scheduling of patients. The Patient Services ...

ARS

Outbound Call Center Sales Manager

Springfield, VA · On-site

$120K - $140K/yr

Strong leadership support and established infrastructure What You'll Do * Lead, develop, and manage an outbound call center sales team of approximately 12-20 representatives * Drive high-volume ...

AFCO LLC

Call Center Operator - All Shifts

Bethesda, MD · On-site

$23/hr

We are looking for motivated professional Call Center Representatives to support a Federal Agency. Quality Personnel will be utilizing government records systems to assist the department and base in ...

Maximus

Limited Service Call Center Supervisor

VA · On-site +1

The Call Center Supervisor is responsible for overseeing the day-to-day operations for call center ... The Maine State-based Marketplace (ME SBM) project provides support for the Maine State-based ...

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Call Center Support information

See Washington salary details

$14

$24

$48

How much do call center support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for call center support in Washington is $24.77, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $26.39 per hour, depending on experience, location, and employer.

What are some common challenges faced by call center support professionals, and how can they be managed?

Call center support professionals often encounter challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. To manage these, effective time management, active listening, and stress-reduction techniques are essential. Many organizations provide training and support, including mentoring, to help agents develop strong communication and problem-solving skills, making it easier to provide quality service while maintaining job satisfaction.

What are the key skills and qualifications needed to thrive as a call center support professional?

To thrive as a Call Center Support professional, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is essential. Patience, active listening, and resilience are standout soft skills that enable effective customer interactions and stress management. These competencies ensure timely resolution of customer issues, enhance satisfaction, and support the overall efficiency of the support team.

What is a call center support?

A Call Center Support role involves assisting customers over the phone, email, or chat by addressing their inquiries, resolving issues, and providing information about products or services. These professionals act as the first point of contact for customers seeking help or support. Their duties include handling complaints, troubleshooting problems, processing orders, and ensuring customer satisfaction. Strong communication, problem-solving skills, and patience are essential qualities for this job.
What cities in Washington are hiring for Call Center Support jobs? Cities in Washington with the most Call Center Support job openings:
Call Center Support jobs near you
Infographic showing various Call Center Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,517 per year, or $24.8 per hour.

Call Center Representative

Professional Moving & Storage

Washington, DC • On-site

$18 - $22.75/hr

Full-time

Re-posted 22 days ago

Job description

We are seeking a Call Center Representative to join our team. You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills.

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