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Call Center Support Jobs in Washington (NOW HIRING)

ActioNet

Call Center Manager

Washington, DC · On-site

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the ... Train and mentor staff responsible for phone and in-person support to users in e-mail, directories ...

ActioNet

Call Center Manager

Washington, DC · On-site

Train and mentor staff responsible for phone and in-person support to users in e-mail, directories ... Five (5) or more years managing and leading Call Center teams utilizing ITIL and Agile ...

ActioNet

Call Center Manager

Washington, DC

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the ... Train and mentor staff responsible for phone and in-person support to users in e-mail, directories ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Train and mentor staff responsible for phone and in-person support to users in e-mail, directories ... Five (5) or more years managing and leading Call Center teams utilizing ITIL and Agile ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Train and mentor staff responsible for phone and in-person support to users in e-mail, directories ... Five (5) or more years managing and leading Call Center teams utilizing ITIL and Agile ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Train and mentor staff responsible for phone and in-person support to users in e-mail, directories ... Five (5) or more years managing and leading Call Center teams utilizing ITIL and Agile ...

ActioNet

Call Center Manager

Washington, DC · On-site

Train and mentor staff responsible for phone and in-person support to users in e-mail, directories ... Five (5) or more years managing and leading Call Center teams utilizing ITIL and Agile ...

BeloForm Craft

Call Center Agent

Washington, DC · On-site

$33K - $37K/yr

Call Center Agent Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent ... Professional training and ongoing support. * Career growth and advancement opportunities.

Preferred Dental

Call Center Operator

Ellicott City, MD · On-site

$17 - $18/hr

Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to ...

Zimmerman Associates, Inc.

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital ...

Zimmerman Associates

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital ...

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Showing results 21-40

All JobsCall Center Support JobsCall Center Support Jobs in Washington

Call Center Support information

See Washington salary details

$14

$24

$48

How much do call center support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call center support in Washington is $24.77, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $26.39 per hour, depending on experience, location, and employer.

What is a call center support?

A Call Center Support role involves assisting customers over the phone, email, or chat by addressing their inquiries, resolving issues, and providing information about products or services. These professionals act as the first point of contact for customers seeking help or support. Their duties include handling complaints, troubleshooting problems, processing orders, and ensuring customer satisfaction. Strong communication, problem-solving skills, and patience are essential qualities for this job.

What are the key skills and qualifications needed to thrive as a call center support professional?

To thrive as a Call Center Support professional, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is essential. Patience, active listening, and resilience are standout soft skills that enable effective customer interactions and stress management. These competencies ensure timely resolution of customer issues, enhance satisfaction, and support the overall efficiency of the support team.

What are some common challenges faced by call center support professionals, and how can they be managed?

Call center support professionals often encounter challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. To manage these, effective time management, active listening, and stress-reduction techniques are essential. Many organizations provide training and support, including mentoring, to help agents develop strong communication and problem-solving skills, making it easier to provide quality service while maintaining job satisfaction.

What cities in Washington are hiring for Call Center Support jobs?

Cities in Washington with the most Call Center Support job openings:

Call Center Support jobs near you
Infographic showing various Call Center Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $51,517 per year, or $24.8 per hour.

Call Center Representative

Maryland Primary Care Physicians

Columbia, MD • On-site

$16 - $20/hr

Full-time

Re-posted 8 days ago

Job description

Description:

Job Title: Call Center Representative


General Summary of Duties: Provide a variety of duties, including, but not limited to, patient scheduling, receiving calls, patient check-in/out, taking messages, verifying insurance information, entering charges and patient information into the EMR system, and answering patient questions.  


Supervision Received: Report to Practice Manager or Call Center Supervisor


Supervision Exercised: None


Typical Physical Demands: Requires sitting, some standing, stooping, and stretching. Occasionally may lift up to 30 pounds. Requires sufficient hand-eye coordination and manual dexterity to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports.


Typical Working Conditions: Work is performed in an office environment. Involves contact with staff, patients, and visitors.  


Primary Duties/Responsibilities Include but is not Limited to:

  • Direct patient registration, patient insurance, billing and collections to ensure accurate patient billing and efficient account collection.
  • Broad knowledge of front office practices and procedures, including the Company’s Electronic Medical Records system (EMR).
  • Broad understanding of insurance practices and procedures.
  • Assist with billing related issues.
  • Ensure compliance with regulations and standards of performance for quality care.
  • Answer telephones and assist with patient check-in/check-out, as needed.
  • Direct patient requests or questions to the appropriate provider.
  • Schedule appointments.
  • Provide assistance to other office staff as needed.
  • Maintain excellent customer service skills in dealings with patients, coworkers, and the public.
  • Maintain patient confidentiality
  • Perform related work and other duties as required.


Performance Requirements: Knowledge, Skills, and Abilities: In depth knowledge of medical office practices and procedures, including billing practices and procedures, patient record management. 


Education: High school diploma.


Experience:

  1. Three to five years related call center or front office medical experience. 
  2. Broad understanding of ICD-9 and CPT coding practices.
  3. Proficiency in the use and application of personal computers and related software.
  4. Broad understanding of insurance practices and procedures.
  5. Broad understanding of medical terminology.


Certifications/License: None


Alternative to Minimum Qualifications: None




Requirements:

MMR and Flu vaccinations required (unless approved for a Medical or Religious exemption)

PPD

Background and Drug Screening required

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