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Call Center Support Jobs in Virginia (NOW HIRING)

Ashley

Call Center Manager

Fredericksburg, VA

This is a fully in-office position responsible for overseeing inbound call center operations, supporting team performance, and ensuring exceptional customer service experiences. What We Offer

Massanutten Resort

Call Center Agent

Mcgaheysville, VA · On-site

$12.77/hr

Massanutten Resort Call Center Agent The Call Center Agent position serves as the primary point of contact for the Resort's onsite and offsite guests at our Call Center. The Agent strives to provide ...

HealthWorks

Call Center

Leesburg, VA · On-site

$19/hr

Call Center We are an equal employment opportunity employer. All qualified applicants will receive ... All staff is expected to function within a collaborative team practice model, supporting the ...

Mr. Rogers Windows

Call Center Agent

Chesapeake, VA · On-site

$17/hr

Computer savvy and comfortable using call center software * Experienced in a call center or ... Positive company culture with team support and ongoing training If you're looking for a role where ...

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$12

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$42

How much do call center support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for call center support in Virginia is $21.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by call center support professionals, and how can they be managed?

Call center support professionals often encounter challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. To manage these, effective time management, active listening, and stress-reduction techniques are essential. Many organizations provide training and support, including mentoring, to help agents develop strong communication and problem-solving skills, making it easier to provide quality service while maintaining job satisfaction.

What are the key skills and qualifications needed to thrive as a call center support professional?

To thrive as a Call Center Support professional, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is essential. Patience, active listening, and resilience are standout soft skills that enable effective customer interactions and stress management. These competencies ensure timely resolution of customer issues, enhance satisfaction, and support the overall efficiency of the support team.

What is a call center support?

A Call Center Support role involves assisting customers over the phone, email, or chat by addressing their inquiries, resolving issues, and providing information about products or services. These professionals act as the first point of contact for customers seeking help or support. Their duties include handling complaints, troubleshooting problems, processing orders, and ensuring customer satisfaction. Strong communication, problem-solving skills, and patience are essential qualities for this job.
What cities in Virginia are hiring for Call Center Support jobs? Cities in Virginia with the most Call Center Support job openings:
Call Center Support jobs near you
Infographic showing various Call Center Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,096 per year, or $21.7 per hour.

In-Bound Call Center Representative

IronMountain Solutions Inc

Mclean, VA • Remote

$16.50 - $20.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

In-Bound Call Center Representative

Tysons, VA In-Bound Call Center Representative

Work Location: Tysons Corner, VA

Schedule: Full Time; fully remote

Note: This position requires a Public Trust Clearance.

Insight Technology Solutions currently supports a contract providing call center support for the Student Exchange and Visitor Program (SEVP) within the Department of Homeland Security. We are looking for candidates with previous experience in providing end-user phone support in a high call volume environment with a proven ability to deliver comprehensive customer service and updates regarding sensitive information.

Job Responsibilities:

  • Ability to operate in a high-volume metrics driven call center environment
  • Ability to be flexible with work schedule to support the Call Center's needs during operating hours
  • Ability to multitask and research information on multiple databases at the same time
  • Ability to enter data and talk to stakeholders at the same time
  • Ability to conceptualize scenarios and communicate it effectively to stakeholders
  • Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources
  • Ability to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates)
  • Ability to listen actively to sensitive information
  • Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment
  • Ability to analyze multifaceted issues relating to the SEVIS system
  • Ability to provide support to international stakeholders and academic institutions
  • Ability to utilize telephony systems, CRM, Microsoft Dynamics and other ticket tracker systems, and Microsoft Office Suite

Education and Experience Requirements:

  • Education: High school diploma required.
  • Experience: Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment.
  • Certification: HDI Certification is highly preferred but not required.

Insight Technology Solutions is an Equal Opportunity Employer

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