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Call Center Support Jobs in Virginia (NOW HIRING)

esr

Call Center Team Leader

Richmond, VA

Job Purpose The Call Center Team Lead is a motivated and team-oriented leader ... The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound ...

esr

Call Center Team Leader

Richmond, VA · On-site

Job Purpose The Call Center Team Lead is a motivated and team-oriented leader ... The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound ...

Addison Group

Call Center Specialist

Tysons Corner, VA · Hybrid

$24 - $25/hr

Dispute Resolution Specialist (Call Center Specialist) Industry: Nonprofit / Consumer Services ... This organization supports consumers through structured resolution programs and provides a ...

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All JobsCall Center Support JobsCall Center Support Jobs in Virginia

Call Center Support information

See Virginia salary details

$12

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$42

How much do call center support jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for call center support in Virginia is $21.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by call center support professionals, and how can they be managed?

Call center support professionals often encounter challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. To manage these, effective time management, active listening, and stress-reduction techniques are essential. Many organizations provide training and support, including mentoring, to help agents develop strong communication and problem-solving skills, making it easier to provide quality service while maintaining job satisfaction.

What are the key skills and qualifications needed to thrive as a Call Center Support professional, and why are they important?

To thrive as a Call Center Support professional, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is essential. Patience, active listening, and resilience are standout soft skills that enable effective customer interactions and stress management. These competencies ensure timely resolution of customer issues, enhance satisfaction, and support the overall efficiency of the support team.

What is a Call Center Support role?

A Call Center Support role involves assisting customers over the phone, email, or chat by addressing their inquiries, resolving issues, and providing information about products or services. These professionals act as the first point of contact for customers seeking help or support. Their duties include handling complaints, troubleshooting problems, processing orders, and ensuring customer satisfaction. Strong communication, problem-solving skills, and patience are essential qualities for this job.
What cities in Virginia are hiring for Call Center Support jobs? Cities in Virginia with the most Call Center Support job openings:
Call Center Support jobs near you
Infographic showing various Call Center Support job openings in Virginia as of June 2026, with employment types broken down into 2% As Needed, 66% Full Time, 15% Part Time, and 17% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,096 per year, or $21.7 per hour.
Call Center Representative

Call Center Representative

Luxury Bath Technologies

Richmond, VA • On-site

$15.75 - $19.75/hr

Full-time

Posted 24 days ago

Job description

Call Center Representative
Company: Luxury Bath of Richmond
Location: Fredericksburg, VA
Job Type: Full-Time
Compensation: Competitive hourly pay + bonus opportunitiesJob Description
Luxury Bath is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling solutions that enrich the lives of homeowners with bathrooms that are attractive, durable, and maintenance-free.
Luxury Bath of Richmond is looking for a Call Center Representative for our Fredericksburg, VA market and surrounding areas to join our winning team. Join a team of professionals, earn a strong income, and make a positive impact by helping homeowners improve their homes.General Purpose
Strong customer service skills are a must. You will contact homeowners by telephone, set up qualified appointments for free consultations, input lead information, update reports, and handle inbound calls from advertising campaigns.Responsibilities
  • Deliver scripted pitches to homeowners
  • Adjust scripts to meet the needs of individual customers
  • Handle homeowner questions and overcome objections
  • Collect and verify homeowner information (name, address, phone number, etc.)
  • Schedule appointments over the phone
  • Input appointment details into the system accurately
  • Record important details from conversations
  • Confirm appointments set by canvassers or sales representatives
  • Schedule appointments for in-home consultations
  • Conduct quality control calls
  • Answer inbound calls from homeowners responding to ads
  • Follow up with homeowners after initial contact
  • Maintain and update lead information and reports
Qualifications
  • Strong communication and customer service skills
  • Knowledge of sales and marketing principles is a plus
  • Experience in telemarketing, call center, sales, or promotions preferred
  • Basic computer skills and ability to learn CRM systems
  • Positive attitude and ability to work in a fast-paced environment
  • Product knowledge will be provided through training
Why Join Luxury Bath of Richmond?
  • Growing company with strong industry reputation
  • Opportunity to earn hourly pay plus bonuses
  • Supportive team environment
  • Opportunity for advancement

Apply