Call Center Manager
$111K - $150K/yr
Call Center, Call Center Management, Call Center Operations Certifications: None Experience: 5 + years of related experience US Citizenship Required: No Make meaningful contributions that fuel ...
Call Center Manager
$111K - $150K/yr
Call Center, Call Center Management, Call Center Operations Certifications: None Experience: 5 + years of related experience US Citizenship Required: No Make meaningful contributions that fuel ...
Call Center Manager
Montgomery, AL · On-site
$111K - $150K/yr
Manage and oversee day-to-day operations of a Medicaid related Call Center * Serve as oversight/supervisor of dedicated Medicaid Call Center staff/team by overseeing hiring, training, staff ...
Call Center Manager
Montgomery, AL · On-site
$111K - $150K/yr
Manage and oversee day-to-day operations of a Medicaid related Call Center * Serve as oversight/supervisor of dedicated Medicaid Call Center staff/team by overseeing hiring, training, staff ...
... and managing phone systems effectively. Ultimately, this role supports the overall operational efficiency of the call center and helps maintain strong client relationships. Minimum Qualifications
... and managing phone systems effectively. Ultimately, this role supports the overall operational efficiency of the call center and helps maintain strong client relationships. Minimum Qualifications
Call Center Assistant, Part-Time
Birmingham, AL · On-site
$12/hr
... and managing phone systems effectively. Ultimately, this role supports the overall operational efficiency of the call center and helps maintain strong client relationships. Minimum Qualifications:
Call Center Assistant, Part-Time
Birmingham, AL · On-site
$12/hr
... and managing phone systems effectively. Ultimately, this role supports the overall operational efficiency of the call center and helps maintain strong client relationships. Minimum Qualifications:
Data Center Operations Manager I
Montgomery, AL · On-site
$48K - $50K/yr
SUMMARY The Data Center Operations Manager I role oversees the day-to-day cleaning operations and quality programs of specific customer account or data center locations. The role is responsible for ...
Data Center Operations Manager I
Montgomery, AL · On-site
$48K - $50K/yr
SUMMARY The Data Center Operations Manager I role oversees the day-to-day cleaning operations and quality programs of specific customer account or data center locations. The role is responsible for ...
SUMMARY The Data Center Operations Manager I role oversees the day-to-day cleaning operations and quality programs of specific customer account or data center locations. The role is responsible for ...
SUMMARY The Data Center Operations Manager I role oversees the day-to-day cleaning operations and quality programs of specific customer account or data center locations. The role is responsible for ...
Call Center Agent
Birmingham, AL · On-site
$17 - $26/hr
Coordinate with booking, event, and operations teams * Follow company communication standards and procedures Qualifications * Previous call center, customer service, or administrative experience ...
Quick apply
Call Center Agent
Birmingham, AL · On-site
$17 - $26/hr
Coordinate with booking, event, and operations teams * Follow company communication standards and procedures Qualifications * Previous call center, customer service, or administrative experience ...
May direct and manage vendors.* * Help to maintain Center operations within budget. Monitor and ... maintain, and accurately report on inventory, and handle cash. Provide data for financial ...
Quick apply
May direct and manage vendors.* * Help to maintain Center operations within budget. Monitor and ... maintain, and accurately report on inventory, and handle cash. Provide data for financial ...
May direct and manage vendors.* * Help to maintain Center operations within budget. Monitor and ... maintain, and accurately report on inventory, and handle cash. Provide data for financial ...
May direct and manage vendors.* * Help to maintain Center operations within budget. Monitor and ... maintain, and accurately report on inventory, and handle cash. Provide data for financial ...
... center footprint and operations that extend across multiple countries. We deliver Customer ... Strong organizational and time management skills. * Spanish-speaking skills are a plus.
Quick apply
... center footprint and operations that extend across multiple countries. We deliver Customer ... Strong organizational and time management skills. * Spanish-speaking skills are a plus.
Maintain standards of a high performing inside sales call center operation. Provides leadership to ... Direct Supervision: 2-3 * Management: 2-3 * Exempt: 15 Sales Reps * Non-Exempt: 8 Sales Support ...
Maintain standards of a high performing inside sales call center operation. Provides leadership to ... Direct Supervision: 2-3 * Management: 2-3 * Exempt: 15 Sales Reps * Non-Exempt: 8 Sales Support ...
Contact Center Manager
Birmingham, AL · On-site
Maintain standards of a high performing inside sales call center operation. Provides leadership to ... Direct Supervision: 2-3 * Management: 2-3 * Exempt: 15 Sales Reps * Non-Exempt: 8 Sales Support ...
Contact Center Manager
Birmingham, AL · On-site
Maintain standards of a high performing inside sales call center operation. Provides leadership to ... Direct Supervision: 2-3 * Management: 2-3 * Exempt: 15 Sales Reps * Non-Exempt: 8 Sales Support ...
Meta is seeking a Critical Operations Manager to join our Data Center Operations team. Our data centers serve as the foundation upon which our software
Meta is seeking a Critical Operations Manager to join our Data Center Operations team. Our data centers serve as the foundation upon which our software
Medical Call Center Representative
$15 - $18.75/hr
Medical Call Center Representatives serve as our initial welcome for patients. Representatives are ... Understanding of when to escalate calls to physicians, business manager, and/or nurse supervisor.
Medical Call Center Representative
$15 - $18.75/hr
Medical Call Center Representatives serve as our initial welcome for patients. Representatives are ... Understanding of when to escalate calls to physicians, business manager, and/or nurse supervisor.
Ensure high availability and uptime of all critical systems supporting data center operations ... Manage and hold accountable third party vendors and service providers * Ensure all maintenance ...
Ensure high availability and uptime of all critical systems supporting data center operations ... Manage and hold accountable third party vendors and service providers * Ensure all maintenance ...
$7.25 - $11.50/hr
... center footprint and operations that extend across multiple countries. We deliver Customer ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...
Quick apply
$7.25 - $11.50/hr
... center footprint and operations that extend across multiple countries. We deliver Customer ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...
$19/hr
Management Level I This role requires being bilingual in Mandarin Chinese/English This is a ... Role Summary The Proxy Call Center Representatives handle inbound and outbound calls on various ...
$19/hr
Management Level I This role requires being bilingual in Mandarin Chinese/English This is a ... Role Summary The Proxy Call Center Representatives handle inbound and outbound calls on various ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Manage, coach, and develop team managers and supervisors to drive performance and engagement.
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Manage, coach, and develop team managers and supervisors to drive performance and engagement.
As a Hardware Operations Manager, you will manage a team of Data Center Technicians. You will ... oversee the quality installation of server hardware and components and take charge of complicated ...
As a Hardware Operations Manager, you will manage a team of Data Center Technicians. You will ... oversee the quality installation of server hardware and components and take charge of complicated ...
Remote Call Center Representative
Phenix City, AL · Remote
$14/hr
... center footprint and operations that extend across multiple countries. We deliver Customer ... Utilize systems and technology to complete account management tasks * Recognize sales opportunity ...
Quick apply
Remote Call Center Representative
Phenix City, AL · Remote
$14/hr
... center footprint and operations that extend across multiple countries. We deliver Customer ... Utilize systems and technology to complete account management tasks * Recognize sales opportunity ...
Call Center Operations Manager information
See Alabama salary details
$28.6K - $37.1K
4% of jobs
$37.1K - $45.7K
13% of jobs
$47.8K is the 25th percentile. Wages below this are outliers.
$45.7K - $54.3K
32% of jobs
The median wage is $54.8K / yr.
$54.3K - $62.8K
18% of jobs
$62.8K - $71.4K
6% of jobs
$74.6K is the 75th percentile. Wages above this are outliers.
$71.4K - $80K
4% of jobs
$80K - $88.5K
4% of jobs
$88.5K - $97.1K
3% of jobs
$97.1K - $105.7K
6% of jobs
$105.7K - $114.2K
7% of jobs
$114.2K - $122.8K
1% of jobs
$28.6K
$66.8K
$122.8K
How much do call center operations manager jobs pay per year?
As of Jun 15, 2026, the average yearly pay for call center operations manager in Alabama is $66,789.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $82,500.00 per year, depending on experience, location, and employer.
What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?
Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.
What is the highest salary in a call center?
The highest salaries for a Call Center Operations Manager can reach up to $100,000 or more annually, depending on experience, location, and company size. Senior managers with extensive experience and specialized skills in operations, leadership, and technology may earn higher compensation, often supplemented with bonuses and benefits.
What jobs pay 2000 a day?
Jobs that can pay $2,000 a day typically include high-level executive roles, specialized medical professionals, certain consulting positions, and some sales or trading roles in finance. These jobs often require advanced skills, extensive experience, and sometimes certifications, and may involve long hours or high-pressure environments.
What is the difference between Call Center Operations Manager vs Call Center Supervisor?
| Aspect | Call Center Operations Manager | Call Center Supervisor |
|---|---|---|
| Responsibilities | Oversees overall call center operations, strategic planning, and team management | Manages daily team activities, monitors performance, and handles escalations |
| Required Credentials | Bachelor's degree, experience in call center management, leadership skills | High school diploma or equivalent, experience in customer service, team supervision |
| Work Environment | Office-based, strategic meetings, cross-department collaboration | Office or call center floor, direct team supervision |
| Industry Usage | Common in large call centers, BPOs, and corporate customer service | Found in smaller call centers, retail, and service industries |
The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.
What does a call center operations manager do?
A call center operations manager oversees daily operations of a call center, including managing staff, ensuring customer service quality, implementing policies, and meeting performance targets. They often analyze data, coordinate training, and use tools like workforce management software to optimize efficiency.
What's the highest paying call center job?
The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.
What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?
To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are the most commonly searched types of Call Center Operations jobs in Alabama? The most popular types of Call Center Operations jobs in Alabama are:
What are popular job titles related to Call Center Operations Manager jobs in Alabama? For Call Center Operations Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Alabama look for? The top searched job categories for Call Center Operations Manager jobs in Alabama are:
What cities in Alabama are hiring for Call Center Operations Manager jobs? Cities in Alabama with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in AL? For Call Center Operations Manager jobs in AL, the most frequently searched job titles are:
$111K - $150K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 7 days ago
General Dynamics Information Technology rating
7.8
Based on 62 frontline employees who took The Breakroom Quiz
70th of 204 rated it services
Job description
Type of Requisition:
PipelineClearance Level Must Currently Possess:
NoneClearance Level Must Be Able to Obtain:
NonePublic Trust/Other Required:
OtherJob Family:
Contact CenterJob Qualifications:
Skills:
Call Center, Call Center Management, Call Center OperationsCertifications:
NoneExperience:
5 + years of related experienceUS Citizenship Required:
NoJob Description:
Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Customer Service Sr Manager/ Call Center Manager for a career where your growth is just as important as the mission you support.
MEANINGFUL WORK AND PERSONAL IMPACT
As a Customer Service Sr Manager, the work you'll do at GDIT will be impactful to the mission of our government customer. You will play a crucial role in managing the activities of a call center and providing a productive and motivating working environment.
- Manage and oversee day-to-day operations of a Medicaid related Call Center
- Serve as oversight/supervisor of dedicated Medicaid Call Center staff/team by overseeing hiring, training, staff recognition, and performance evaluation. Manages customer service professionals directly and/or through subordinate managers or supervisors and offers leadership, coaching, and training.
- Manage and oversee assigned Medicaid Call Center processes, procedures, tasks, and activities, ensuring adherence to Agency Quality Standards
- Addressing any issues/disputes from customers or clients.
- Acts as advisor to subordinates to meet schedules and/or resolve problems.
- Oversees the development and administration of schedules and performance requirements; may have budget responsibilities.
- Oversees the development and implementation of call center policies and procedures.
- Advises supervisors on how to handle escalated customer service issues as needed.
- Monitors call quality and customer satisfaction metrics to improve service levels and assess training needs.
- Maintains accurate records of customer interactions and details of actions taken.
WHAT YOU'LL NEED TO SUCCEED
Bring your Call Center Management and Medicaid Customer Service expertise along with a drive for innovation to GDIT. The Customer Service Sr Manager must have:
- Five (5) or more years of experience including at least four (4) years professional experience leading Call Center Operations teams, preferably in Medicaid or Medicare environment.
- Prior experience leading Service Desk, Provider Enrollment, Provider Assistance, Recipient Customer Service, or Electronic Media Claims Coordination preferred.
- Bachelor's degree in business, communications, or a related field (or equivalent experience)
Additional Information:
Work Arrangements: Work is on-site in the Montgomery, AL area.
Security: A background check will be required.
Timeline: This is a contingent job posting. Work is not expected to begin until early fall, 2027.
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
Scheduled Weekly Hours:
40Travel Required:
25-50%Telecommuting Options:
OnsiteWork Location:
USA AL MontgomeryAdditional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected VeteransWhat General Dynamics Information Technology employees say
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About General Dynamics Information Technology
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GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Falls Church, VA, US