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Call Center Operations Manager Jobs in Alabama (NOW HIRING)

Nexxaworks

Call Center Representative

Birmingham, AL · On-site

$15 - $18.75/hr

This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.

Circet USA

$164K/yr

Data center operational procedures and change management processes * BICSI Technician, Installer, or RCDD certification. * Experience with major BMS platforms such as: * Johnson Controls * Siemens

LG Electronics

Technical Call Center Manager

Huntsville, AL · On-site

$114K - $114K/yr

The TCC Manager will oversee daily call center operations, manage TCC agents, provide technical support to field technicians, review return authorizations, and respond to escalated technical ...

Cahaba Medical Care

Call Center Agent

Centreville, AL · On-site

$13.75 - $18.25/hr

Call Center Manager Purpose: Service Center agent will be responsible to accurately coordinate, schedule and complete registration for ambulatory outpatient visits. Responsibilities include ...

DSI Security Services

RVM Operations Manager

Dothan, AL · On-site

$65K - $75K/yr

The Remote Monitoring Center Manager will play a critical role in shaping the future of DSI ... Operations Management * Oversee all aspects of Remote Monitoring Center operations. * Ensure ...

DSI Security Services

RVM Operations Manager

Dothan, AL · Remote

$65K - $75K/hr

The Remote Monitoring Center Manager will play a critical role in shaping the future of DSI ... Operations Management * Oversee all aspects of Remote Monitoring Center operations. * Ensure ...

Birmingham

Contact Center Manager

Birmingham, AL · On-site

Maintain standards of a high performing inside sales call center operation. Provides leadership to ... Direct Supervision: 2-3 * Management: 2-3 * Exempt: 15 Sales Reps * Non-Exempt: 8 Sales Support ...

Birmingham

Contact Center Manager

Birmingham, AL · On-site

Maintain standards of a high performing inside sales call center operation. Provides leadership to ... Direct Supervision: 2-3 * Management: 2-3 * Exempt: 15 Sales Reps * Non-Exempt: 8 Sales Support ...

QVC

This role is onsite and will require you to work from our West Chester, OH fulfillment center daily ... Manage the day-to-day operations * Ensure that department productivity goals and cost per unit ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Alabama

Call Center Operations Manager information

See Alabama salary details

$28.6K

$66.8K

$122.8K

How much do call center operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call center operations manager in Alabama is $66,789.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $82,500.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Alabama?

For Call Center Operations Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Alabama look for?

The top searched job categories for Call Center Operations Manager jobs in Alabama are:

What cities in Alabama are hiring for Call Center Operations Manager jobs?

Cities in Alabama with the most Call Center Operations Manager job openings:

What are popular job titles related to Call Center Operations Manager jobs in AL?

For Call Center Operations Manager jobs in AL, the most frequently searched job titles are:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Alabama as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $66,789 per year, or $32.1 per hour.

Call Center Manager (13546)

Cullman Regional Medical Center

Cullman, AL • On-site

Full-time

Posted 15 days ago

Cullman Regional Medical Center rating

5.7

Company rating: 5.7 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

919th of 1,065 rated hospitals

Job description

Job Summary:
  • Independently create and schedule appointments within the electronic medical record.
  • Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits.
  • Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members.
  • Provide exceptional service; navigate multiple systems simultaneously and communicate with patients and healthcare professionals.
  • Work with several complex scheduling workflows, while managing telephone calls, online requests, and/or fax requests.
  • Manage Call Center operations and provide direction for team members.
  • Work with HR and leadership to recruit, hire, and terminate personnel as appropriate.
  • Prepare daily and monthly reports, review and analyze data, and present information to leadership.
  • Meet established budget/benchmarks for expenses and volumes, etc.
  • Maintain current knowledge on laws and regulations governing clinic business.
  • Address and resolve escalated patient and customer/practice concerns.
  • Monitor and adjust queues, workflows, and agent assignments to help improve the patient experience.
  • Demonstrate and encourage team behavior and exceptional patient/guest experiences.
  • Uphold and promote patient safety and quality.

Education:
High school diploma or equivalent required. BA/BS in management, communications, or a clinical related field preferred.
Experience:
Customer service experience in call center, physician's office, retail/service industry or associate's degree preferred.
Additional Skills/Abilities:
Excellent customer service skills required. Strong typing/computer skills required. Basic understanding of insurance terminology required.

What Cullman Regional Medical Center employees say

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